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[Support] Move 1xxx to different pages (#22380)
* Move 1xxx to different pages * Apply suggestions from code review
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src/content/docs/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors.mdx

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---
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pcx_content_type: troubleshooting
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title: Error 1000
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source: null
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---
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## Error 1000: DNS points to prohibited IP
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This error indicates that a Cloudflare DNS record points to a prohibited IP, blocking access to the requested domain.
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### Common causes
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Cloudflare halted the request for one of the following reasons:
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- An A record within your Cloudflare DNS app points to a [Cloudflare IP address](https://www.cloudflare.com/ips/), or a Load Balancer Origin points to a proxied record.
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- Your Cloudflare DNS A or CNAME record references another reverse proxy (such as an nginx web server that uses the proxy_pass function) that then proxies the request to Cloudflare a second time.
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- The request `X-Forwarded-For` header is longer than 100 characters.
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- The request includes two `X-Forwarded-For` headers.
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- The request includes a `CF-Connecting-IP` header.
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- A Server Name Indication (SNI) issue or mismatch at the origin.
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### Resolution
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- If an A record within your Cloudflare DNS app points to a [Cloudflare IP address](https://www.cloudflare.com/ips/), update the IP address to your origin web server IP address. Reach out to your hosting provider if you need help obtaining the origin IP address.
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- There is a reverse-proxy at your origin that sends the request back through the Cloudflare proxy. Instead of using a reverse-proxy, contact your hosting provider or site administrator to configure an HTTP redirect at your origin.
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---
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pcx_content_type: troubleshooting
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title: Error 1001
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source: null
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---
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## Error 1001: DNS resolution error
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This error indicates a DNS resolution failure preventing access to the requested domain.
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### Common causes
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- A web request was sent to a Cloudflare IP address for a non-existent Cloudflare domain.
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- An external domain that is not on using Cloudflare has a CNAME record to a domain active on Cloudflare
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- The target of the DNS CNAME record does not resolve.
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- A CNAME record in your Cloudflare DNS app requires resolution via a DNS provider that is currently offline.
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- [Always Online](/cache/how-to/always-online/) is enabled for a [Custom Hostname (Cloudflare for SaaS)](/cloudflare-for-platforms/cloudflare-for-saas/) domain.
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### Resolution
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A non-Cloudflare domain cannot CNAME to a Cloudflare domain, unless the non-Cloudflare domain is added to a Cloudflare account.
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Attempting to directly access DNS records used for [Cloudflare CNAME setups](/dns/zone-setups/partial-setup) also causes error 1001. For example, `www.example.com.cdn.cloudflare.net`.
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Disable [Always Online](/cache/how-to/always-online/#enable-always-online), if using [Custom Hostname (Cloudflare for SaaS)](/cloudflare-for-platforms/cloudflare-for-saas/) domain.
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---
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pcx_content_type: troubleshooting
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title: Error 1002
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source: null
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---
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## Error 1002: DNS points to Prohibited IP
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This error indicates that a Cloudflare DNS record points to a prohibited IP, preventing proper domain resolution.
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### Common causes
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- A DNS record in your Cloudflare DNS app points to one of [Cloudflare's IP addresses](https://www.cloudflare.com/ips/).
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- An incorrect target is specified for a CNAME record in your Cloudflare DNS app.
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- Your domain is not on Cloudflare but has a CNAME that refers to a Cloudflare domain.
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### Resolution
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Update your Cloudflare A or CNAME record to point to your origin IP address instead of a Cloudflare IP address:
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1. Contact your hosting provider to confirm your origin IP address or CNAME record target.
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2. Log in to your Cloudflare account.
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3. Select the domain that generates error 1002.
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4. Select the **DNS** app.
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5. Click **Value** for the A record to update.
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6. Update the A record.
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To ensure your origin web server does not proxy its own requests through Cloudflare, configure your origin webserver to resolve your Cloudflare domain to:
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- The internal NAT'd IP address, or
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- The public IP address of the origin web server.
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## Error 1002: Restricted
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This error indicates that the domain resolves to a restricted or disallowed IP address.
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### Common cause
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The Cloudflare domain resolves to a local or disallowed IP address or an IP address not associated with the domain.
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### Resolution
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If you own the website:
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1. Confirm your origin web server IP addresses with your hosting provider,
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2. Log in to your Cloudflare account, and
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3. Update the A records in the Cloudflare DNS app to the IP address confirmed by your hosting provider.
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---
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pcx_content_type: troubleshooting
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title: Error 1003
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source: null
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---
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## Error 1003 Access Denied: Direct IP Access Not Allowed
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This error indicates that direct access to a Cloudflare IP address is not allowed.
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### Common cause
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A client or browser directly accesses a [Cloudflare IP address](https://www.cloudflare.com/ips).
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### Resolution
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Browse to the website domain name in your URL instead of the Cloudflare IP address.
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---
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pcx_content_type: troubleshooting
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title: Error 1004
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source: null
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---
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## Error 1004: Host Not Configured to Serve Web Traffic
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This error indicates that the host is not configured to serve web traffic.
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### Common causes
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- Cloudflare staff disabled proxying for the domain due to abuse or terms of service violations.
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- DNS changes have not yet propagated or the site owner's DNS A records point to [Cloudflare IP addresses](https://www.cloudflare.com/ips).
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### Resolution
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If the issue persists beyond five minutes, [contact Cloudflare Support](/support/contacting-cloudflare-support/).
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---
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pcx_content_type: troubleshooting
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title: Error 1005
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source: null
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---
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## Errors 1005 Access Denied: Autonomous System Number (ASN) banned
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This error indicates that access to the website is denied due to the banning of the Autonomous System Number (ASN).
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### Common causes
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The owner of the website (for example, `example.com`) has banned the autonomous system number (ASN) from accessing the website.
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### Resolution
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If you are not the website owner, provide the website owner with a screenshot of the 1005 error message you received.
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If you are the website owner:
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1. Retrieve a screenshot of the `1005` error from your customer
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2. Search the [**Security Events log**](/waf/analytics/security-events/) (available at **Security** > **Events**) for the **RayID**, or client IP Address from the visitor's 1005 error message.
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:::note
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Convert the UTC timestamp of the `1005` error to your local timezone when searching in the **Security Events log**.
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:::
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3. Assess the cause of the block and ensure the ASN is allowed under the [IP Access Rules](/waf/tools/ip-access-rules/) security feature.
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---
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pcx_content_type: troubleshooting
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title: Error 1006, 1007, 1008 or 1106
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source: null
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---
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## Errors 1006, 1007, 1008 or 1106 Access Denied: Your IP address has been banned
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This error indicates that access is denied because your IP address has been banned.
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### Common causes
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A Cloudflare customer blocked traffic from your client or browser.
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:::note
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Error 1006 also occurs in the Cloudflare **Workers** app under the **Preview** tab when a customer uses **[Zone Lockdown](/waf/tools/zone-lockdown/)** or any other Cloudflare security feature to block the Google Cloud Platform IPs that the **Preview** tab relies upon.
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:::
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### Resolution
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Request the website owner to investigate their Cloudflare security settings or allow your client IP address. Since the website owner blocked your request, Cloudflare support cannot override a customer's security settings.
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pcx_content_type: troubleshooting
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title: Error 1009
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source: null
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---
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## Errors 1009 Access Denied: Country or region banned
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This error indicates that access to the website is denied from your country or region.
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### Common causes
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The owner of the website (for example, `example.com`) has banned the country or region your IP address from accessing the website.
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### Resolution
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Ensure your IP address is allowed under the [IP Access Rules](/waf/tools/ip-access-rules/) security feature.
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pcx_content_type: troubleshooting
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title: Error 1010
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source: null
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---
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## Error 1010: The owner of this website has banned your access based on your browser's signature
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This error indicates that access to the website is denied based on your browser's signature.
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### Common cause
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A website owner blocked your request based on your client's web browser.
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### Resolution
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Notify the website owner of the blocking. If you cannot determine how to contact the website owner, lookup contact information for the domain via the [Whois database](https://lookup.icann.org/). Site owners disable **Browser** **Integrity Check** via the **Settings** tab of the **Security** app.
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:::note
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Since the website owner performed the blocking, Cloudflare support cannot override a customer's security settings.
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:::

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