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Copy file name to clipboardExpand all lines: src/content/docs/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1016.mdx
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@@ -28,21 +28,20 @@ To resolve error `1016`:
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## Error 1016 in the context of SSL for SaaS
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Cloudflare returns a 1016 error when the [custom hostname](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/create-custom-hostnames/) cannot be routed or proxied.
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Cloudflare returns a `1016` error when the [custom hostname](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/create-custom-hostnames/) cannot be routed or proxied.
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### Common cause
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- Custom Hostname ownership validation is not complete.
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- Fallback Origin is not [correctly set](/cloudflare-for-platforms/cloudflare-for-saas/start/getting-started/#1-create-fallback-origin).
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- A Wildcard Custom Hostname has been created, but the requested hostname is associated with a domain that exists in Cloudflare as a standalone zone.
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- Custom hostname ownership validation is not complete.
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- Fallback origin is not [correctly set](/cloudflare-for-platforms/cloudflare-for-saas/start/getting-started/#1-create-fallback-origin).
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- A wildcard custom hostname has been created, but the requested hostname is associated with a domain that exists in Cloudflare as a standalone zone.
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- There is no DNS record for the hostname in the Cloudflare for SaaS target zone.
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### Resolution
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1. To check validation status, run an API call to [search for a certificate by hostname](/cloudflare-for-platforms/cloudflare-for-saas/start/common-api-calls/) and check the verification error field: `"verification_errors": ["custom hostname does not CNAME to this zone."]`. The error will be resolved once the status is `active`.
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2. Confirm that you have created a DNS record for the [fallback origin](/cloudflare-for-platforms/cloudflare-for-saas/start/getting-started/) and also set the fallback origin.
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3. The [hostname priority](/ssl/reference/certificate-and-hostname-priority/#hostname-priority) for the standalone zone will take precedence over the wildcard custom hostname. This behavior applies even if there is no DNS record for this standalone zone hostname.
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You'll need to use a specific hostname instead of a wildcard for the custom hostname, or [remove the standalone zone from Cloudflare](/fundamentals/manage-domains/remove-domain/).
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4. Make sure that each hostname that needs to be served by the Cloudflare for SaaS parent zone has been added as an individual Custom Hostname and have the status `active`.
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3. The [hostname priority](/ssl/reference/certificate-and-hostname-priority/#hostname-priority) for the standalone zone will take precedence over the wildcard custom hostname. This behavior applies even if there is no DNS record for this standalone zone hostname. Use a specific hostname instead of a wildcard or [remove the standalone zone from Cloudflare](/fundamentals/manage-domains/remove-domain/).
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4. Make sure that each hostname that needs to be served by the Cloudflare for SaaS parent zone has been added as an individual custom hostname and have the status `active`.
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