Clarifying edit

Author: maxvp

src/content/docs/cloudflare-one/identity/users/seat-management.mdx

@@ -13,7 +13,7 @@ Access [service tokens](/cloudflare-one/identity/service-tokens/) do not consume
 
 ## Authentication events
 
-For Access, this is any Cloudflare Access authentication event, like a login to the [App Launcher](/cloudflare-one/applications/app-launcher/) or an application. For Gateway, this means any Cloudflare WARP authentication event, like enrolling a device to your ZT organization.
+A user consumes a seat when they perform an authentication event. For Access, this is any Cloudflare Access authentication event, like a login to the [App Launcher](/cloudflare-one/applications/app-launcher/) or an application. For Gateway, this means any Cloudflare WARP authentication event, like enrolling a device to your Zero Trust organization.
 
 If either one of these events occurs, that user's identity is added as an Active user to Zero Trust and consumes one seat from your plan. The user will occupy and consume a single seat regardless of the number of applications accessed or login events from their user account. Once the total amount of seats in the subscription has been consumed, additional users who attempt to log in are blocked.
 
@@ -51,13 +51,13 @@ The user will now show as **Inactive** and will no longer occupy a seat. If a us
 
 To automate the removal of users who have not logged in or triggered a device enrollment in a specific amount of time, turn on [seat expiration](#enable-seat-expiration).
 
-### Delete a user record
-
-There is currently no way to delete or archive a user record. You can [remove a user](#remove-a-user) from a seat, but their user record will remain in your Zero Trust organization.
+:::note[User record persistence]
+You cannot delete or archive a user record. You can [remove a user](#remove-a-user) from a seat, but their user record will remain in your Zero Trust organization.
+:::
 
 ### Enable seat expiration
 
-Cloudflare Zero Trust can automatically remove any user who does not log in to an Access application or who does not trigger a device enrollment event within a specified time period (between one month and one year). These users will no longer count against your seat count.
+Cloudflare Zero Trust can automatically remove any user who does not log in to an Access application or who does not trigger a device enrollment event within a specified time period (between one month and one year). These users will no longer count against your number of seats.
 
 To enable user seat expiration:
 
@@ -68,4 +68,4 @@ To enable user seat expiration:
 
 If a user is removed but authenticates later, they will consume a seat again.
 
-For more information about the consequences of removing a user for Access and Gateway, refer to the [FAQ](/cloudflare-one/faq/getting-started-faq/#removing-users).
+For more information about removing a user for Access and Gateway, refer to the [FAQ](/cloudflare-one/faq/getting-started-faq/#removing-users).