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src/content/docs/cloudflare-one/faq/troubleshooting.mdx

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## I am getting the error `Failed to fetch user/group information from the identity`.
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This error is returned when proper API scope is not set up in the IdP. When Cloudflare attempts to fetch user/group information from the IdP, and proper API scope as not been configured, the `Failed to fetch user/group information from the identify provider` error will appear. Review the [SSO integration](cloudflare-one/identity/idp-integration/) guide for your IdP to ensure your application has the appropriate API permissions.
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This error is returned when proper API permissions are not set up in the identity provider. When Cloudflare attempts to fetch user/group information from the identity provider and proper API permissions have not been configured, the `Failed to fetch user/group information from the identify provider` error will appear. Review the [SSO integration](cloudflare-one/identity/idp-integration/) guide for your identity provider to ensure your application has the appropriate API permissions.
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For example, [Microsoft Entra's permissions](/cloudflare-one/identity/idp-integration/entra-id/#2-configure-api-permissions-in-entra-id) and [Okta](</cloudflare-one/identity/idp-integration/okta/#:~:text=(Optional)%20Create%20an%20Okta%20API%20token%20and%20enter%20it%20in%20Zero%20Trust%20(the%20token%20can%20be%20read%2Donly).%20This%20will%20prevent%20your%20Okta%20groups%20from%20failing%20if%20you%20have%20more%20than%20100%20groups.>) have required permissions stated in their integration guides.
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For example, [Microsoft Entra](/cloudflare-one/identity/idp-integration/entra-id/#2-configure-api-permissions-in-entra-id) and [Okta](</cloudflare-one/identity/idp-integration/okta/#:~:text=(Optional)%20Create%20an%20Okta%20API%20token%20and%20enter%20it%20in%20Zero%20Trust%20(the%20token%20can%20be%20read%2Donly).%20This%20will%20prevent%20your%20Okta%20groups%20from%20failing%20if%20you%20have%20more%20than%20100%20groups.>) have required permissions stated in their integration guides.
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You can also examine logs in your IdP to identify any denied requests related to API access.

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