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* Formatting low-hanging fruit
* Fix links and remove custom certs ref from ACM paragraph
* Add moved domains section to custom cert troubleshooting
* Remove reference to Holding Deployment from ACM paragraph
Copy file name to clipboardExpand all lines: src/content/docs/fundamentals/setup/manage-domains/move-domain.mdx
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@@ -6,13 +6,10 @@ title: Move a domain between Cloudflare accounts
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You will have to move or transfer domains from one Cloudflare account to another if you:
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* Manage a multi-user organization and need to segment domain access by user.
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* Receive a `Cloudflare is already hosting under a different account` error.
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* Lose access to your email address or Cloudflare account (though you can also use the [backup codes](/fundamentals/setup/account/account-security/2fa/#use-a-backup-code) if you have two-factor authentication enabled).
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* Registered a Cloudflare account with a typo in your email.
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- Manage a multi-user organization and need to segment domain access by user.
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- Receive a `Cloudflare is already hosting under a different account` error.
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- Lose access to your email address or Cloudflare account (though you can also use the [backup codes](/fundamentals/setup/account/account-security/2fa/#use-a-backup-code) if you have two-factor authentication enabled).
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- Registered a Cloudflare account with a typo in your email.
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:::caution
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If your domain is registered with Cloudflare Registrar, you need to submit a manual request to transfer the domain and its registration to a new account.
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To transfer a domain from one Cloudflare account to another, you will need:
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* Access to your domain registrar. If your domain is using Cloudflare Registrar, you will need to refer to [Transfer a Cloudflare Registrar domain registration between accounts](/registrar/account-options/inter-account-transfer/).
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* At least one Cloudflare account associated with the domain.
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- Access to your domain registrar. If your domain is using Cloudflare Registrar, refer to [Transfer a Cloudflare Registrar domain registration between accounts](/registrar/account-options/inter-account-transfer/).
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- At least one Cloudflare account associated with the domain.
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## Transfer your domain
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:::
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If you still have access to your previous Cloudflare account, you can copy over the Cloudflare account settings manually. You must reissue [SSL/TLS certificates](/ssl/edge-certificates/) and [recreate and validate DNS records](/dns/manage-dns-records/how-to/create-dns-records/) when transferring domains between Cloudflare accounts.
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If you still have access to your previous Cloudflare account, you can copy over the Cloudflare account settings manually. You must reissue [SSL/TLS certificates](#issue-new-certificates) and [recreate and validate DNS records](/dns/manage-dns-records/how-to/create-dns-records/) when transferring domains between Cloudflare accounts.
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If you lose access to the email address associated with your Cloudflare account and do not have backup codes, you will need to manually transfer your domain to a new Cloudflare account associated with a different email address.
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The domain transfer process depends on your DNS settings. If Cloudflare is your authoritative DNS provider (that is, your domain nameservers point to Cloudflare), you must:
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1.[Create a new Cloudflare account](/fundamentals/setup/account/create-account/) or log in to an existing Cloudflare account.
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2.[Add the domain](/fundamentals/setup/manage-domains/add-site/) to the account (as if you were adding it for the first time).
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3. Log in to your domain registrar account and [update the nameservers](/dns/zone-setups/full-setup/setup/) to the provided Cloudflare nameservers.
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4. Finalize the nameserver update by selecting your domain in the dashboard > **Overview** > **Re-check now**.
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Once the Cloudflare network recognizes the nameserver change, the domain in the new account will be marked as **Active**. While the domain in the new account is **Pending**, it cannot proxy traffic through Cloudflare and the origin IP addresses will be returned until the domain is marked as **Active**.
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SSL/TLS certificates associated with your previous Cloudflare account will not be transferred to your new account. If your site requires an SSL/TLS certificate prior to domain transfer, refer to [Minimize downtime](/ssl/edge-certificates/universal-ssl/enable-universal-ssl/#minimize-downtime).
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If you were using [Custom certificates](/ssl/edge-certificates/custom-certificates/), you will need to delete them from the previous zone and upload them to the new zone.
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You can upload them whilst the new zone is pending: they will have the [Holding Deployment](/ssl/reference/certificate-statuses/#custom-certificates) status and will become active once the zone is active.
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If you were using [custom certificates](/ssl/edge-certificates/custom-certificates/), you will need to delete them from the previous zone and upload them to the new zone. You can upload the certificates while the new zone is in **Pending** status - if you do so, once you upload the certificates, they will have a [**Holding Deployment**](/ssl/reference/certificate-statuses/#custom-certificates) status and will become active once the zone is active.
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You can order an [advanced certificate](/ssl/edge-certificates/advanced-certificate-manager/) prior to transferring your domain. Once issued, the certificate will enter **Holding Deployment** status until the domain is active. ACM certificates will automatically deploy to active domains. For more information, refer to [Custom certificates](/ssl/reference/certificate-statuses/#custom-certificates).
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You can order an [advanced certificate](/ssl/edge-certificates/advanced-certificate-manager/) prior to transferring your domain. ACM certificates will automatically deploy to active domains.
Then, make sure all the information is correct before uploading.
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## Moved domains
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If you move a domain without deleting the custom certificate from the previous zone, the certificate may still [take precedence](/ssl/reference/certificate-and-hostname-priority/) and be presented to your visitors, until the previous zone is [deleted](/dns/zone-setups/reference/domain-status/).
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Refer to [Move a domain between Cloudflare accounts](/fundamentals/setup/manage-domains/move-domain/#issue-new-certificates) for details.
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## Let's Encrypt chain update
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As Let's Encrypt - one of the [certificate authorities (CAs)](/ssl/reference/certificate-authorities/) used by Cloudflare - has announced changes in its [chain of trust](/ssl/concepts/#chain-of-trust), you may face issues.
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