Update index.mdx

Author: travisgahn

src/content/docs/billing/index.mdx

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 description: Manage billing and subscriptions for your account.
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-At Cloudflare, our mission is to help build a better Internet. We believe the web should be open and free, and that all websites and web users, no matter how small, should be safe, secure, and fast. Cloudflare always has and always will offer a generous free plan for [many reasons](https://blog.cloudflare.com/cloudflares-commitment-to-free/).
+Welcome to the Cloudflare Billing and Payment Help Center! Here you will find answers to some of the most common and impactful issues facing our customers today.
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+Most current issues revolve around payment failures, outstanding balances, subscription renewals, cancellation requests, updating payment methods or understanding billing cycles
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+Failed Plan Modifications
+There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these instances  you should create a support case via the Cloudflare Support Portal.
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+Unpaid Invoices Preventing Plan Modifications
+If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have any unpaid invoices on all of your old and current associated account before contacting Support.
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+Please note that some unpaid invoices may not be visible. These unpaid invoices will still prevent account modifications. In these cases you should contact Cloudflare Support.
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+Cannot Update Payment Methods
+We have observed reports of not being able to update or add payment methods within the dashboard. Please be aware that you will need to create a support case to fix this issue on your account and that we are actively working to correct this problem.
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+Cancellations 
+Cancellations are not processed until the end of the billing period, so you can continue using the add-on or subscription until the new billing period begins. To avoid unwanted charges, start the cancellation process before the end of your billing period.
+If you are making a subscription downgrade including a change from a yearly plan to a monthly plan or a change from a paid plan to a free plan, be aware that downgrades and cancellations do not take immediate effect and that you will continue to be billed and have access to your service for the remainder of your contracted service period. You should not contact Cloudflare to ask for exceptions to this policy or refunds for early downgrades and cancellations.
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+Non-refundable occurrences
+In accordance with the Cloudflare Billing Policy, The following occurrences cannot be refunded:
+Billing or renewal issues: Often involves charges for renewals, unexpected billing, or issues related to subscription payments.
+Accidental purchases of services and subscriptions: Includes instances where users bought the wrong service, made a mistake during the purchase process, or unintentionally upgraded their plan.
+Domain issues: Incorrect domain registration, issues with domain transfers, or accidental domain purchases.
+Service or plan issues: Issues with a service or plan itself, such as attempts to downgrade, cancel unused services, or problems with specific features.
+Support issues: Unresolved support issues.
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-We work hard to minimize the cost of running our network so we can offer huge value in our Free plan. On top of this, protecting more sites means we get better data about the types of attacks on our network so we can offer better security and protection for all.
 
-As a privacy-first company, Cloudflare does not sell your data. In fact, Cloudflare recognizes privacy in personal data as a fundamental human right and has taken a [number of steps](https://blog.cloudflare.com/certifying-our-commitment-to-your-right-to-information-privacy/) to demonstrate our commitment to privacy.