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Copy file name to clipboardExpand all lines: src/content/docs/cloudflare-one/faq/troubleshooting.mdx
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@@ -270,7 +270,7 @@ Turning off TLS decryption should be a temporary measure. TLS decryption should
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## I entered an override code for WARP that was supposed to be valid for 3 hours but the override code expired faster than I expected.
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[Admin override](/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-settings/#admin-override) codes are time-sensitive and adhere to fixed-hour time blocks. An override code's validity is attached to the hour it was generated in. Override codes cannot be reused after their timeout has expired. When an override code timeout has expired, the user must receive a new override code from the admin. Refer to the following scenarios.
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[Admin override](/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-settings/#admin-override) codes are time-sensitive and adhere to fixed-hour time blocks. Override codes can be reused until the end of their timeout. An override code's timeout begins in the hour the override code was generated in. Refer to the following scenarios.
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### Scenario one: Admin generates an override code at 9:00 AM with a timeout of one hour.
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However, if the user attempts to enter the override code at **1:00 PM** the same day, the override code will only be valid until **11:00 AM** the next day (a 23 hour duration). The override code was generated at **12:00 PM** and one hour of its total 24 hour validity was counted as used in the 12:00 PM to 1:00 PM hour.
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If the user attempts to enter the override code at **12:59 PM** the next day, the override code will only be valid until **1:59 PM** (a one hour duration). The override code was generated at **12:00 PM** and 23 hours of its total 24 hour validity were counted as used from 12:00 PM to 11:00 AM the next day (a 23 hour duration).
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If the user attempts to enter the override code at **11:59 AM** the next day, the override code will only be valid until **12:59 PM** (a one hour duration). The override code was generated at **12:00 PM** and 23 hours of its total 24 hour validity were counted as used from 12:00 PM to 11:00 AM the next day (a 23 hour duration).
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## I disabled WARP using an override code but WARP turned on by itself before my override code expired.
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If you are using an [Admin override](/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-settings/#admin-override) code with [Auto connect](/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-settings/#auto-connect) also enabled, WARP will turn on automatically according to the Timeout set for **Auto connect**. Using an override code to override the WARP lock switch will not disable Auto connect. As best practice, review your Auto connect settings before sending the override code to the user.
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To prevent WARP from auto connecting while using an admin override code, temporarily disable **Auto connect** or temporarily set a longer **Timeout** for **Auto connect**.
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To prevent WARP from auto connecting while using an admin override code, disable Auto connect or set a longer **Timeout** for **Auto connect**. Note the changes you make to Auto connect while the end user is using the admin override code if you need to revert them later.
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