DASHON-124 Updating instructions for Support portal navigation (#21703)

* DASHON-124 - Update contacting-cloudflare-support.mdx

Updating instructions on how to access the Support portal

* DASHON-124 updating support drop down screenshot

Author: simon-says

src/assets/images/support/contact-cloudflare-menu.png

@@ -58,11 +58,11 @@ For account security, you must verify your identity and account ownership in the
 
 1\. Log into your Cloudflare account.
 
-2\. In the upper right corner of the Cloudflare dashboard, select **Support** > **Contact Cloudflare**.
+2\. In the upper right corner of the Cloudflare dashboard, select **Support** > **Support** or visit [https://dash.cloudflare.com/?to=/:account/support](https://dash.cloudflare.com/?to=/:account/support).
 
 ![](~/assets/images/support/contact-cloudflare-menu.png)
 
-3\. On the right-hand panel there is a section for _Emergency Phone Support Hotline_.
+3\. On the right-hand column there is a section for _Emergency Phone Support Hotline_.
 
 ![](~/assets/images/support/Screen_Shot_2022-09-28_at_11.41.37.png)
 
@@ -144,25 +144,26 @@ When sending Cloudflare Support packet captures, please do the following:
 ### View open support cases
 
 1. Log in to your Cloudflare account.
-2. Select `My Activities - All Tickets` from **Support** dropdown.
-3. Select your account if needed.
+2. In the upper right corner of the Cloudflare dashboard, select **Support** > **Support** or visit [https://dash.cloudflare.com/?to=/:account/support](https://dash.cloudflare.com/?to=/:account/support).
+3. If you have an open case associated with your dashboard account in the top of the right-hand column you will see a blue box with a link to "My Activities"
 4. You will be redirected to the portal where you can see your own cases and cases you are CC'd on.
 
 ### Add participants to open support tickets
 
 1. Log in to your Cloudflare account.
-2. Select `My Activities - All Tickets` from **Support** dropdown.
-3. Select your account if needed.
-4. Select the case you want to add participants to.
-5. Enter their email in the `Case Participants` box in the top right and click **Add**.
+2. In the upper right corner of the Cloudflare dashboard, select **Support** > **Support** or visit [https://dash.cloudflare.com/?to=/:account/support](https://dash.cloudflare.com/?to=/:account/support).
+3. If you have an open case associated with your dashboard account in the top of the right-hand column you will see a blue box with a link to "My Activities"
+4. You will be redirected to the portal where you can see your own cases and cases you are CC'd on.
+5. Select the case you want to add participants to.
+6. Enter their email in the `Case Participants` box in the top right and click **Add**.
 
 ---
 
 ## Live chat support
 
 You can also use the **live chat** (Business and Enterprise plans, only) to ask specific questions that don’t require a lot of technical investigation:
 
-1. Browse to [https://dash.cloudflare.com/?to=/:account/support](https://dash.cloudflare.com/?to=/:account/support).
+1. In the upper right corner of the Cloudflare dashboard, select **Support** > **Support** or visit [https://dash.cloudflare.com/?to=/:account/support](https://dash.cloudflare.com/?to=/:account/support).
 2. Enter the email and password for your Cloudflare account. Your email needs to be verified in order to chat live with us.
 3. Select the appropriate account requiring assistance.
 4. Click the **Help** icon in the bottom right corner of the screen