Added content for new billing section

Author: dcpena

src/content/docs/billing/billing-policy.mdx

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+---
+title: Billing policy
+pcx_content_type: overview
+sidebar:
+  order: 5
+---
+
+**The terms subscription and add-on service are used interchangeably in this support guide.**
+
+Cloudflare plans and add-on services are billed every 30 days for each domain in your account.
+
+Cloudflare also collects sales tax as governed by local laws. Sales taxes are computed based on the nine (9) digit postal code of either the shipping or billing address on file for your Cloudflare account where applicable.
+
+:::note
+If you are a US-based customer, you can [file for sales tax exemption](/billing/sales-tax//#filing-for-us-sales-tax-exemption/).
+:::
+
+Cloudflare issues a separate invoice for plans and subscriptions (or add-on services) for every domain added to a Cloudflare account.
+
+:::note
+Subdomains do not count as billable domains.
+:::
+
+For example, if test1.com and test2.com are added to the same Cloudflare account and upgraded to the Pro plan, you will receive an invoice with two charges. Subdomains such as blog.test1.com or blog.test2.com will not be included as billable domains.
+
+The date you initiate a paid plan or add-on service will be both the start of your billing period and your [invoice date](/billing/invoices/). For example, If you upgrade your plan on January 10, all future plan charges will be billed on the 10th of every month. Both dates are initialized using the UTC (Coordinated Universal Time) time zone, and not your local time zone.
+
+When ordering a paid plan, subscription, or add-on service, you must agree to the following:
+
+*By clicking "Enable" you agree that you are purchasing a continuous month-to-month subscription which will automatically renew, and that the price of your selected subscription plan level and/or add on(s) will be billed to your designated payment method monthly as a recurring charge, unless you cancel your subscription(s), through your account dashboard,* ***before*** *the beginning of your next monthly billing period.*
+
+***You will be billed for the full monthly period in which you cancel and no refunds will be given. By purchasing a subscription, you agree to a minimum one month purchase obligation.***
+
+:::note
+For more information on renewal terms and cancellation, refer to the [Terms of Use](https://www.cloudflare.com/terms/).
+:::
+
+## Upgrade or downgrade Cloudflare paid plans
+
+If your domain is on a paid plan (for example, Pro) and you upgrade to a higher-priced plan (for example, Business),
+
+* Your invoice will reflect the prorated cost of the higher-tiered plan, until the end of your billing cycle.
+* Cloudflare credits the prorated cost of the lower-priced plan, until the end of the billing cycle.
+* At the beginning of the next billing cycle, your invoice will reflect the full cost of the higher-priced plan.
+* Your bill cycle start and end dates are calculated using the UTC (Coordinated Universal Time) time zone, and not your local time zone.
+
+For example, if your billing date is January 1, but you upgrade from Pro to Business, on January 15,
+
+* Your invoice will reflect the prorated Business plan rate for the period of use January 15 - January 30.
+* Cloudflare credits the prorated Pro plan cost from January 1 - January 15.
+* Your invoice for the billing period of January 1 - January 30 will appear in the Cloudflare dashboard on January 31.
+
+
+:::note
+Account credits are automatically added to your account and can only be used on recurring monthly charges for Cloudflare plans or add-on services. Your monthly invoice lists any credits.
+:::
+
+If your domain is on a paid plan (for example, Business) and you downgrade to a lower-priced plan (for example, Pro),
+
+* Your plan type and higher-tiered Cloudflare plan features are downgraded at the end of the current billing service period. 
+* You are billed at the lower-tiered plan and feature rate for the next billing service period.
+
+For example, if your billing date is February 1, but you downgrade to Pro from the Business plan on February 15,
+
+* You can access Business plan features and services until March 1.
+* Your March plan charges will reflect the downgraded cost.
+
+***
+
+## Billing and payment for Enterprise plans
+
+Enterprise customers work with the Cloudflare account team to customize a plan and service contract to best suit their needs. The Cloudflare accounting team receives and processes Enterprise plan charges.
+
+Enterprise account owners receive invoices directly from the Cloudflare accounting team.
+
+***
+
+## Approved payment methods
+
+Cloudflare only accepts Visa, Mastercard, American Express, Discover, PayPal, and UnionPay. No other payment methods (for example, Maestro) are possible at this time.
+
+:::note
+Enterprise customers can use ACH payments for Cloudflare plans and subscriptions.
+:::
+
+Please ensure that you're using a valid payment method before changing your plan type or enabling subscriptions.
+
+:::note
+Gift cards and pre-payment cards may not be accepted for payment as they are not associated with a billing address.
+:::
+
+
+## Account Payment Method Preauthorization
+
+For services subject to usage-based billing, Cloudflare may preauthorize your credit card at any point in a billing period to confirm the payment method on file can cover accrued fees. This is a temporary hold and you will not be charged until the end of your billing period. If your payment method is validated, service will continue normally.
+
+If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](https://developers.cloudflare.com/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted.
+
+To regain access, you must settle any outstanding balances and pass preauthorization with a valid payment method. To update your primary payment method, navigate to the **Manage Account** > **Billing** > **Payment** section of your account. Upon validation of your updated payment details, we will promptly reactivate your subscription(s), which will restore access to the relevant data and services.
+
+For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en-us) and submit a Billing request (category: “Payment issue”) to our Support team. They will assist you in verifying your updated payment information.
+
+***
+
+## Related resources
+
+* [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/)
+* [Understanding Cloudflare Invoices](https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/understand-invoices/)
+* [Understanding Cloudflare sales tax](https://developers.cloudflare.com/support/account-management-billing/understanding-cloudflare-sales-tax/)

src/content/docs/billing/create-billing-profile.mdx

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+---
+title: Create billing profile
+pcx_content_type: overview
+sidebar:
+  order: 2
+---
+
+## Add a primary payment method
+
+A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details.
+
+:::note
+Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have [additional payment options](/billing/create-billing-profile/#payment-options) such as wire and ACH as well as yearly or quarterly billing.
+:::
+
+1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account.
+2. Go to **Manage account** > **Billing**.
+3. Select **Payment**. If no payment method is on file, the **Payment methods** dialog opens automatically.
+4. Select **Manage** next to your current payment method. The **Manage payment methods** dialog opens.
+5. Enter the required information based on the payment options below:  
+    **Credit card**:
+     1. Enter the required information under the **Credit Card Details** form.
+     2. If applicable, add your business information to your invoice, include your **Company** and **VAT/GST Number**.
+
+    **PayPal** (Your credit card will be charged if you have insufficient funds in your PayPal account):
+     1. Select the **PayPal**.
+     2. Follow the online instructions until PayPal returns you to the Cloudflare **Payment Method** to continue your set-up.
+     3. Verify your **PayPal username** now appears next to the PayPal logo.
+     4. Add your account contact information as well as **Company** and **VAT/GST Number**, if applicable.
+
+:::note
+Because some countries tax goods and services on personal accounts, you may be asked to indicate whether your Cloudflare account is personal or business to determine tax eligibility.
+:::
+
+6. Review the payment method and contact information to ensure it is accurate.
+7. To finish, select **Confirm**.
+8. Ensure your new payment method appears in the **Payment Method** section.
+
+Enterprise customers must email [[email protected]](mailto:[email protected]) with the last four digits of the credit card and its expiration date.
+
+## Add a backup payment method
+
+Optionally, add a backup payment method to use if the primary payment method fails. 
+
+1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com).
+2. Go to **Manage account** > **Billing**.
+3. Select **Payment**.
+4. From **Payment methods**, select **Manage**.
+5. From **Backup**, select **Add** to enter a backup payment method.
+6. Enter the required information based on your preferred payment method (credit card or PayPal) and select **Confirm**.
+7. To make the backup payment method the primary method, select **Make primary payment method**.
+
+## Payment options
+
+Enterprise customers can submit payments via the following payment options:
+
+### ACH
+
+(preferred method)
+
+* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA
+* **Account name**: CLOUDFLARE INC
+* **Account number**: 31460181
+* **ABA/Routing number**: 031100209
+
+### Wire transfer
+
+* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA
+* **Account name**: CLOUDFLARE INC
+* **Account number**: 31460181
+* **ABA/Routing number**: 031100209
+* **SWIFT**: CITIUS33
+
+### PayPal
+
+Log in to your PayPal account and send your payment to [email protected]. The payment must include the invoice number and customer name.
+
+### International payments
+
+* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA
+* **Account name**: CLOUDFLARE INC
+* **Account number**: 31460181
+* **SWIFT**: CITIUS33
+
+:::note
+US banks do not participate in International Bank Account Numbers (IBAN).
+:::

src/content/docs/billing/index.mdx

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+---
+title: Billing
+pcx_content_type: overview
+sidebar:
+  order: 1
+head:
+  - tag: title
+    content: Overview
+description: Manage billing and subscriptions for your account.
+---
+
+At Cloudflare, our mission is to help build a better Internet. We believe the web should be open and free, and that all websites and web users, no matter how small, should be safe, secure, and fast. Cloudflare always has and always will offer a generous free plan for [many reasons](https://webmasters.stackexchange.com/questions/88659/how-can-cloudflare-offer-a-free-cdn-with-unlimited-bandwidth).
+
+We work hard to minimize the cost of running our network so we can offer huge value in our Free plan. On top of this, protecting more sites means we get better data about the types of attacks on our network so we can offer better security and protection for all.
+
+As a privacy-first company, Cloudflare does not sell your data. In fact, Cloudflare recognizes privacy in personal data as a fundamental human right and has taken a [number of steps](https://blog.cloudflare.com/certifying-our-commitment-to-your-right-to-information-privacy/) to demonstrate our commitment to privacy.

src/content/docs/billing/invoices.mdx

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+---
+title: Invoices
+pcx_content_type: overview
+sidebar:
+  order: 7
+---
+
+You will receive an invoice in the **Billing** section of your Cloudflare account when you:
+
+* Change your Cloudflare plan type.
+* Upgrade or downgrade to or from a paid plan.
+* Add a new domain to a Cloudflare account.
+* Enable or renew a subscription or add-on service.
+
+For any historical invoices not included in the **Billing** section, [contact Cloudflare support](https://developers.cloudflare.com/support/contacting-cloudflare-support/).
+
+:::note
+Enterprise customers receive invoices directly from the Cloudflare accounting team.
+:::
+
+## Enable email invoices from Cloudflare
+
+To enable Cloudflare invoice emails, which are sent when you add or remove subscriptions from your account:
+
+1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account.
+2. Go to **Manage Account** > **Billing**.
+3. Select **Invoices & Documents**.
+4. From **Billing email preferences**, toggle the notification switch to **On**.
+
+After you enable email invoices, you will receive invoices via email:
+
+* Within one business day of initial set-up.
+* Every month at the end of your billing period.
+* Within one business day for all new purchases.
+
+## Download invoice
+
+1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account.
+2. Go to **Manage Account** > **Billing**.
+3. Select **Invoices & Documents**.
+4. Find the invoice you want to download and select the icon next to the invoice number.
+
+:::note
+Invoices cannot be regenerated after they issued. Any pending billing updates or changes will appear in the next month's invoice.
+:::
+
+## Billing cycles
+
+Monthly and annual billing subscriptions run on different billing cycles.
+
+The first monthly purchase on a Cloudflare account sets the billing date for the following monthly subscriptions. The same behaviour occurs for annual subscriptions.
+
+You can have two different billing cycles on your account, one for a monthly subscription and another for an annual subscription.

src/content/docs/billing/pay-invoices-overdue-balances.mdx

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+---
+title: Pay invoices and overdue balances
+pcx_content_type: overview
+sidebar:
+  order: 4
+---
+
+If an automatic subscription renewal payment fails, Cloudflare automatically retries the payment using your default payment method five times over five days. During this period, you can log into the dashboard and attempt to manually pay the invoices.
+
+If all five automatic retries fail and you have not manually paid the invoice, your account will have an overdue balance.
+
+## Manually pay invoices
+
+1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. If you have multiple accounts, select the account you want to manage from the list.
+2. Go to **Manage Account** > **Billing**.
+3. Select **Invoices and documents**.
+4. Select **Pay now** next to the invoice you want to pay.
+
+You will be redirected to our system to proceed with payment.
+
+## Overdue balance
+
+If the automatic retry attempts to take payment fail and you have not manually paid the invoice, your account will have an overdue balance. The overdue balance will prevent you from purchasing new products or subscriptions and upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may result in error message such as:
+
+“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
+
+## Pay an overdue balance
+
+:::note
+Allow up to 24 hours for your payment to be recognized and for your account to be in good standing. After that time has passed, you will be able to manage your subscriptions and order more services.
+:::
+
+You can pay your entire balance in one transaction, or if you have multiple invoices with unpaid amounts, you can choose to pay them individually by following the manually pay unpaid invoices instructions above.
+
+To pay the total outstanding balance:
+
+1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. If you have multiple accounts, select the account you want to manage from the list.
+2. Go to **Manage Account** > **Billing**.
+3. Go to the **Pay overdue balances** section.
+4. Select **Pay now** next to the balance you want to pay.
+
+You will be redirected to our system to proceed with payment.