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Copy file name to clipboardExpand all lines: src/content/docs/billing/index.mdx
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@@ -11,12 +11,12 @@ description: Manage billing and subscriptions for your account.
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Welcome to the Cloudflare Billing and Payment Help Center! Here you will find answers to some of the most common and impactful issues facing our customers today. Most current issues revolve around:
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*payment failures
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*outstanding balances
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*subscription renewals
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*cancellation requests
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*updating payment methods
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*understanding billing cycles.
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*Payment failures
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*Outstanding balances
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*Subscription renewals
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*Cancellation requests
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*Updating payment methods
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*Understanding billing cycles.
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An overview of these issues can be found below:
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*[Resolve a payment failure](/billing/troubleshoot-failed-payments/)
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*[Resolve the zone cannot be upgraded error](/billing/resolve-zone-cannot-be-ugpraded/)
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*[Resolve "you cannot modify this subscription"](/billing/resolve-you-cannot-modify-this-subscription/)
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*[Resolve "You cannot modify this subscription"](/billing/resolve-you-cannot-modify-this-subscription/)
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If the problems above do not apply to you, there are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these instances you should [contact support](/support/contacting-cloudflare-support/).
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If the problems above do not apply to you, there are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these instances, you should [contact support](/support/contacting-cloudflare-support/).
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## Cannot Update or Remove Payment Methods
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## Cannot update or remove payment methods
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You should be able to add, update & remove payment methods in your account. If you are seeing difficulties doing this, please refer to the following guides for possible solutions:
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You should be able to add, update, and remove payment methods in your account. If you are seeing difficulties doing this, refer to the following guides for possible solutions:
If the solutions above do not apply to you, we have observed reports of not being able to update or add payment methods within the dashboard. In these instances you should [contact support](/support/contacting-cloudflare-support/).
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If the solutions above do not apply to you, we have observed reports of being unable to update or add payment methods within the dashboard. In these instances, you should [contact support](/support/contacting-cloudflare-support/).
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## Cancellations
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Cancellations are not processed until the end of the billing period. To understand more refer to [Cancel Cloudflare subscriptions](/billing/cancel-subscription/).
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Cancellations are not processed until the end of the billing period. To understand more, refer to [Cancel Cloudflare subscriptions](/billing/cancel-subscription/).
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## Non-refundable occurrences
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In accordance with the Cloudflare Billing Policy, please be aware that some [Non-Refundable occurrences](/billing/billing-policy/#non-refundable-occurrences) cannot be refunded and you should not contact support to request refunds for these.
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In accordance with the Cloudflare Billing Policy, be aware that some [Non-Refundable occurrences](/billing/billing-policy/#non-refundable-occurrences) cannot be refunded and you should not contact support to request refunds for these.
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