update challenge solve issues troubleshooting

Author: patriciasantaana

src/content/docs/turnstile/troubleshooting/challenge-solve-issues.mdx

@@ -8,6 +8,25 @@ sidebar:
 
 import { Render } from "~/components"
 
-If you encounter issues when solving a challenge, try the following:
+## Why am I in a challenge loop?
+
+You may encounter a challenge loop where the challenge keeps reappearing without being solved. This can happen for several reasons:
+
+- **Network issues**: Poor or unstable network connections can prevent the challenge from being completed.
+- **Browser configuration**: Some browser settings or extensions may block the scripts needed to execute the challenge.
+- **Unsupported browsers**: Using a browser that is not supported by Turnstile.
+- **JavaScript disabled**: Turnstile relies on JavaScript to function properly.
+- **Detection errors**: If Turnstile suspects bot-like behavior, you may encounter repeated challenges for verification.
+
+:::note
+If the issue persists, try switching to a different network or device to rule out environmental factors.
+
+Make sure that your browser is updated to the latest version.
+:::
+
+## General troubleshooting steps
+
+Follow the steps below to ensure that your environment is properly configured.
 
 <Render file="troubleshooting-steps" />
+

src/content/docs/turnstile/troubleshooting/client-side-errors/error-codes.mdx

@@ -37,7 +37,7 @@ When an error code is marked with `***`, it means that the remaining numbers can
 
 ## Error code `300***` and `600***`
 
-Error code family `300***` and `600***` (e.g. "`600010`: The generic_challenge_failure") is a response generated by the Turnstile in situations where a potential bot or unusual visitor behavior is detected.
+Error code family `300***` and `600***` (e.g. "`600010: The generic_challenge_failure`") is a response generated by the Turnstile in situations where a potential bot or unusual visitor behavior is detected.
 
 You can troubleshoot these error codes using the following recommendations:
 

src/content/partials/turnstile/troubleshooting-steps.mdx

@@ -3,19 +3,19 @@
 
 ---
 
-- Verify your browser compatibility: Ensure that the browser you are using is one of the supported browsers for Turnstile and the browser is up to date. Refer to [supported browsers](/waf/reference/cloudflare-challenges/#browser-support) for more information.
-  - Cloudflare challenges  support all major browsers except Internet Explorer. 
-- Clear your browser cache and cookies: Refer to the guides below on how to clear your browser cache and cookies based on your preferred browser.
-  - [Google Chrome](https://support.google.com/accounts/answer/32050?hl=en\&co=GENIE.Platform%3DDesktop)
-  - [Mozilla Firefox](https://support.mozilla.org/kb/clear-cookies-and-site-data-firefox)
-  - Safari
-    - [Desktop](https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac)
-    - [Mobile](https://support.apple.com/105082)
-  - [Microsoft Edge](https://support.microsoft.com/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d)
-- Disable all browser extensions: Browser extensions may hinder the challenge from being successfully executed. To resolve this issue, disable your extensions and reload the page.
-- Ensure that JavaScript is enabled.
-- Confirm that cookies are enabled.
-- Try again in incognito or private mode.
-- Test with another browser or device.
-- Ensure that you are not behind a VPN or proxy.
-- Try from a different network.
+1. Verify your browser compatibility.
+    - Turnstile supports all major browsers, except Internet Explorer.
+    - Ensure your browser is up to date. For more information, refer to our [Supported browsers](/waf/reference/cloudflare-challenges/#supported-browsers).
+2. Disable your browser extensions.
+    - Some browser extensions, such as ad blockers or privacy tools, may block the scripts Turnstile needs to operate.
+    - Temporarily disable all extensions and reload the page.
+3. Enable JavaScript.
+    - Turnstile requires JavaScript to run. Ensure it is enabled in your browser settings. Refer to your browser’s documentation for instructions on enabling JavaScript.
+4. Try Incognito or Private mode.
+    - Use your browser's incognito or private mode to rule out issues caused by extensions or cached data.
+5. Test another browser or device.
+    - Switch to a different browser or device to see if the issue is specific to your current setup.
+6. Avoid VPNs or proxies.
+    - Some virtual private networks (VPN) or proxies may interfere with Turnstile by masking your real IP address or modifying request headers. Disable them temporarily to test.
+7. Switch to a different network.
+    - Your current network may have restrictions causing Turnstile challenges to fail. Try switching to another network, such as a mobile hotspot.