[stream] troubleshooting

Author: ToriLindsay

src/content/docs/stream/stream-live/troubleshooting.mdx

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+---
+pcx_content_type: troubleshooting
+title: Troubleshooting live stream
+sidebar:
+  order: 12
+
+---
+
+## Buffering, freezing, and latency
+
+If your live stream is buffering, freezing, experiencing latency issues, switching in quality levels, or having other similar issues, take these steps.
+
+1. Go to the [Cloudflare dashboard](https://dash.cloudflare.com) > **Stream** > **Analytics**.
+
+2. Look at your **Keyframe Interval** chart. It should be a consistent flat line that stays between 2s and 6s. If instead you see:
+	* An inconsistent or wavy line
+	* A line that is consistency below 2s or above 6s
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