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Copy file name to clipboardExpand all lines: src/content/docs/billing/billing-policy.mdx
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@@ -94,7 +94,7 @@ Gift cards and pre-payment cards may not be accepted for payment as they are not
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For services subject to usage-based billing, Cloudflare may preauthorize your credit card at any point in a billing period to confirm the payment method on file can cover accrued fees. This is a temporary hold and you will not be charged until the end of your billing period. If your payment method is validated, service will continue normally.
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If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](https://developers.cloudflare.com/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted.
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If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted.
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To regain access, you must settle any outstanding balances and pass preauthorization with a valid payment method. To update your primary payment method, navigate to the **Manage Account** > **Billing** > **Payment** section of your account. Upon validation of your updated payment details, we will promptly reactivate your subscription(s), which will restore access to the relevant data and services.
Copy file name to clipboardExpand all lines: src/content/docs/billing/create-billing-profile.mdx
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A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details.
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:::note
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Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have [additional payment options](/billing/create-billing-profile/#payment-options) such as wire and ACH as well as yearly or quarterly billing.
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Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have [additional payment options](/billing/create-billing-profile/#payment-options) such as wire and ACH, as well as yearly or quarterly billing.
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:::
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1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account.
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5. Enter the required information based on the payment options below:
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**Credit card**:
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1. Enter the required information under the **Credit Card Details** form.
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2. If applicable, add your business information to your invoice, include your **Company** and **VAT/GST Number**.
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2. If applicable, add your business information to your invoice, including your **Company** and **VAT/GST Number**.
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**PayPal** (Your credit card will be charged if you have insufficient funds in your PayPal account):
Copy file name to clipboardExpand all lines: src/content/docs/billing/invoices.mdx
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* Add a new domain to a Cloudflare account.
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* Enable or renew a subscription or add-on service.
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For any historical invoices not included in the **Billing** section, [contact Cloudflare support](https://developers.cloudflare.com/support/contacting-cloudflare-support/).
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For any historical invoices not included in the **Billing** section, [contact Cloudflare support](/support/contacting-cloudflare-support/).
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:::note
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Enterprise customers receive invoices directly from the Cloudflare accounting team.
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:::
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## Enable email invoices from Cloudflare
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To enable Cloudflare invoice emails, which are sent when you add or remove subscriptions from your account:
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To enable Cloudflare invoice emails which are sent when you add or remove subscriptions from your account:
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1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account.
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2. Go to **Manage Account** > **Billing**.
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4. Find the invoice you want to download and select the icon next to the invoice number.
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:::note
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Invoices cannot be regenerated after they issued. Any pending billing updates or changes will appear in the next month's invoice.
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Invoices cannot be regenerated after they are issued. Any pending billing updates or changes will appear in the next month's invoice.
Copy file name to clipboardExpand all lines: src/content/docs/billing/sales-tax.mdx
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To avoid unwanted charges, ensure your billing address and payment method are accurate within your Cloudflare account.
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:::note
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Cloudflare customers in a sponsorship program (i.e.,[Project Athenian](https://www.cloudflare.com/athenian/), [Project Galileo](https://www.cloudflare.com/galileo/), [Cloudflare for Campaigns](https://www.cloudflare.com/campaigns/) are not charged sales tax.
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Cloudflare customers in a sponsorship program (i.e. [Project Athenian](https://www.cloudflare.com/athenian/), [Project Galileo](https://www.cloudflare.com/galileo/), [Cloudflare for Campaigns](https://www.cloudflare.com/campaigns/)) are not charged sales tax.
Copy file name to clipboardExpand all lines: src/content/docs/billing/troubleshoot-invoices.mdx
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## Cloudflare invoice without company name
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To add your business or company name, VAT ID, or Tax ID/EIN on an invoice, add the company name when [updating billing information](billing/update-billing-info/).
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To add your business or company name, VAT ID, or Tax ID/EIN on an invoice, add the company name when [updating billing information](/billing/update-billing-info/).
Copy file name to clipboardExpand all lines: src/content/docs/billing/update-billing-info.mdx
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To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate.
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If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/).
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If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/).
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## Update payment methods
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Before removing your payment method from file, you must cancel all Cloudflare paid services.
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:::caution
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If you currently subscribe to any [add-on services](/billing/usage-based-billing/), Cloudflare must always have a payment method on file. If you need to remove a payment method, you must enter a new one to replace it or you will see an error.
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If you currently subscribe to any [add-on services](/billing/usage-based-billing/), Cloudflare must always have a payment method on file. If you need to remove a payment method, you must enter a new one to replace it.
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You cannot delete a payment method if a payment fails or if there is an outstanding balance. Until Cloudflare processes payment, you can only add or edit your payment method.
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## Update your billing address
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The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter you payment method. The process for updating your billing address depends on the payment method.
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The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter your payment method. The process for updating your billing address depends on the payment method.
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If paying by credit card:
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2. Go to **Manage Account** > **Billing**.
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3. Go to **Invoices and documents**.
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4. From **Billing email preference**, select **Change email address**.
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5. Enter and confirm your new email address and select **Save**.
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5. Enter and confirm your new email address, then select **Save**.
Copy file name to clipboardExpand all lines: src/content/docs/billing/usage-based-billing.mdx
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## Usage-Based billing notifications
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For customers on Professional plans or higher, you can monitor the usage of Cloudflare add-ons by enabling email notifications. When enabled, you will receive a notification to the billing email address on file when the traffic, queries, requests, or minuteswatched exceed your desired threshold.
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For customers on Professional plans or higher, you can monitor the usage of Cloudflare add-ons by enabling email notifications. When enabled, you will receive a notification to the billing email address on file when the traffic, queries, requests, or minutes-watched exceed your desired threshold.
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:::note
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The email notifications are for informational purposes only. Actual usage and billing may vary. Your monthly invoice is the most reliable source for billing information.
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You can choose the product that you want to be notified about and the threshold that triggers the notification. Thresholds depend on the product chosen.
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You can choose both the product that you want to be notified about, and the threshold that triggers the notification. Thresholds depend on the product chosen.
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For example, Argo Smart Routing has **Notify when total bytes of traffic exceeds** as a threshold, and Load Balancing has **Notify when total number of DNS Queries exceeds** as a threshold.
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