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Copy file name to clipboardExpand all lines: src/content/docs/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors.mdx
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@@ -118,12 +118,13 @@ HTTP error 503 occurs when your origin web server is overloaded.
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### Common causes
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There are two possible causes identifiable by the error message:
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There are different causes identifiable by the error message or the location of the error:
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- Error does not contain `cloudflare` or `cloudflare-nginx` in the HTML response body. In this case, the issue is likely from your origin server.
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- Error contains `cloudflare` or `cloudflare-nginx` in the HTML response body. In this case, the issue may stem from Cloudflare.
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- Error is only visible in the logs or analytics
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Additionally, `503` status codes in logs or analytics may result from [unsuccessful prefetches from Speed Brain](/speed/optimization/content/speed-brain/#how-speed-brain-works).
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Additionally, `503` status codes in logs or analytics may result from .
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### Resolution
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- The time and timezone of the `503` error occurrence
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- The output of `www.example.com/cdn-cgi/trace` from the browser where the `503` error was observed (replace `www.example.com` with your actual domain and hostname)
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#### 503 Error only visible in logs and analytics
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These errors result from [unsuccessful prefetches from Speed Brain](/speed/optimization/content/speed-brain/#how-speed-brain-works) and can be discarded.
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These errors are not visible to visitors of your website.
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[Speed Brain](/speed/optimization/content/speed-brain/#enable-and-disable-speed-brain) can be disabled for the zone if needed (this feature cannot be disabled for a specific path).
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## Error 520: web server returns an unknown error
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This error occurs when the origin server returns an empty, unknown, or unexpected response to Cloudflare.
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