-The most common reason users contact Cloudflare support is lost two-factor authentication (2FA) credentials. Cloudflare supports both app based and hardware keys for 2FA, but if you lose these, you could lose access to your account. Over the past few weeks, we have been rolling out email and in-product reminders that remind you to also download backup codes (sometimes called recovery keys) that can get you back into your account in the event you lose your 2FA credentials. Download your backup codes now by logging into Cloudflare, then navigating to **Profile** > **Security & Authentication** > **Backup codes**.
0 commit comments