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src/content/docs/cloudflare-one/email-security/email-monitoring/search-email.mdx

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@@ -300,6 +300,20 @@ To open links in Browser Isolation:
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Alternatively, you can directly [open links in Browser Isolation](/cloudflare-one/policies/browser-isolation/setup/clientless-browser-isolation/#open-links-in-browser-isolation).
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:::note
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If you purchased [Gateway](/cloudflare-one/policies/gateway/) and [Browser Isolation](/cloudflare-one/policies/browser-isolation/), you can perform more actions when opening links.
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When opening links, Email Security will not allow you to:
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- [Copy (from remote to client)](/cloudflare-one/policies/browser-isolation/isolation-policies/#copy-from-remote-to-client)
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- [Paste (from client to remote)](/cloudflare-one/policies/browser-isolation/isolation-policies/#paste-from-client-to-remote)
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- Use [keyboard](/cloudflare-one/policies/browser-isolation/isolation-policies/#keyboard)
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- Perform [printing](/cloudflare-one/policies/browser-isolation/isolation-policies/#printing)
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- Perform [file downloads](/cloudflare-one/policies/browser-isolation/isolation-policies/#file-downloads)
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- Perform [file uploads](/cloudflare-one/policies/browser-isolation/isolation-policies/#file-uploads)
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:::
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To open and investigate a link in an external tool:
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1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **Email Security** > **Investigation**.
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3. Locate the link you want to open, and select **Copy URL**.
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3. Paste the link in your external tool.
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:::note
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If you purchased [Gateway](/cloudflare-one/policies/gateway/) and [Browser Isolation](/cloudflare-one/policies/browser-isolation/), use these to use open files as more customizable.
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Email Security cannot access Browser Isolation's **Clipboard**, **Device Interaction**, and **File Access** policy settings on the Cloudflare dashboard.
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:::
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:::caution
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You may encounter a `400 Bad Request` error after turning **Clientless Web Isolation** on.
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