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Copy file name to clipboardExpand all lines: src/content/docs/stream/stream-live/troubleshooting.mdx
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@@ -14,7 +14,7 @@ In addition to following the live stream troubleshooting steps in this guide, ma
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If your live stream is buffering, freezing, experiencing latency issues, or having other similar issues, try these troubleshooting steps:
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<Steps>
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1. Go to the [Cloudflare dashboard](https://dash.cloudflare.com) > **Stream** > **Live Inputs**. Locate the Live Input in use and click on it, then click on the**Metrics** tab.
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1. Go to the [Cloudflare dashboard](https://dash.cloudflare.com) > **Stream** > **Live Inputs** > the Live Input in use >**Metrics** tab.
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2. Look at your **Keyframe Interval** chart.
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* If the keyframe interval is "variable" or "automatic", change it to a specific number instead, like 4s.
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<Detailsheader="What is a keyframe interval?">
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The keyframe interval (also called GOP size) is a measurement of how often keyframes are sent to Stream. A shorter keyframe interval requires more internet bandwidth on the broadcast side, but can reduce glass-to-glass latency. A longer keyframe can reduce buffering and freezing at the expense of increasing glass-to-glass latency, and it requires less bandwidth.
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The keyframe interval (also called GOP size) is a measurement of how often keyframes are sent to Stream. A shorter keyframe interval requires more internet bandwidth on the broadcast side, but can reduce glass-to-glass latency. A longer keyframe requires less internet bandwidth and can reduce buffering and freezing, but can increase glass-to-glass latency.
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</Details>
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3. Look at your **Upload-to-Duration Ratio** chart.
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* If it is "variable", change it to "constant" with a specific number, like 8 Mbps.
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* If it is above 15 Mbps, lower it to 8 Mbps or 70% of your internet speed, whichever is lower.
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* Follow the steps above (in step 2) to _increase_ the keyframe interval in the software or service you use to send the stream to Cloudflare.
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* Follow the steps above (the keyframe interval steps) to _increase_ the keyframe interval in the software or service you use to send the stream to Cloudflare.
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<Detailsheader="What is the upload-to-duration ratio?">
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The upload-to-duration ratio is a measurement of how long it takes to upload a part of your stream compared to how long that part would take to play. A ratio of less than 100% means that your stream is uploading at least as fast as it would take to play, so it should not experience buffering or freezing for most users. A ratio of 100% or more means that your video is uploading slower than it would take to play, so it is likely that most users will experience buffering and freezing.
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The upload-to-duration ratio is a measurement of how long it takes to upload a part of the stream compared to how long that part would take to play. A ratio of less than 100% means that the stream is uploading at least as fast as it would take to play, so most users should not experience buffering or freezing. A ratio of 100% or more means that your video is uploading slower than it would take to play, so it is likely that most users will experience buffering and freezing.
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