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Copy file name to clipboardExpand all lines: src/content/docs/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors.mdx
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@@ -218,17 +218,13 @@ Error 522 occurs when Cloudflare times out contacting the origin web server. Two
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- Packets were dropped at your origin web server.
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If you are using [Cloudflare Pages](/pages/), verify that you have a custom domain set up and that your CNAME record is pointed to your [custom Pages domain](/pages/configuration/custom-domains/#add-a-custom-domain).
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If you are using [Workers with a Custom Domain](/workers/configuration/routing/custom-domains/), performing a `fetch` to its own hostname will cause a 522 error. Consider using a [Route](/workers/configuration/routing/) or target another hostname instead.
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If none of the above leads to a resolution, request the following information from your hosting provider or site administrator before [contacting Cloudflare support](/support/contacting-cloudflare-support/):
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- An [MTR or traceroute](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#perform-a-traceroute) from your origin web server to a [Cloudflare IP address](http://www.cloudflare.com/ips) that most commonly connected to your origin web server before the issue occurred. Identify a connecting Cloudflare IP recorded in the origin web server logs.
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- Details from the hosting provider's investigation such as pertinent logs or conversations with the hosting provider.
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:::note
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A Worker using a Custom Domain, performing a `fetch` to its own hostname will cause a 522 error. Consider using a [Route](/workers/configuration/routing/) or target another hostname instead.
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:::
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---
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## Error 523: origin is unreachable
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## Error 530
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HTTP error 530 is returned with an accompanying 1XXX error displayed. Search for the specific [1XXX error](/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-1xxx-errors) for troubleshooting information.
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Enabling [Load Balancing](/load-balancing/) in China will cause a `530` error.
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An HTTP error 530 is returned when Cloudflare is encountering an issue resolving the origin hostname.
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In this case the body of the response contains an [1XXX error](/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-1xxx-errors) code.
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Please refer to the specific [1XXX error](/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-1xxx-errors) for troubleshooting information.
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