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1 | 1 | --- |
2 | 2 | pcx_content_type: how-to |
3 | | -title: How to check and pay unpaid invoices or overdue balance |
| 3 | +title: Pay unpaid invoices or overdue balances |
4 | 4 | --- |
5 | 5 |
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6 | 6 | import { Steps } from "~/components"; |
7 | 7 |
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8 | | -If an automatic subscription renewal payment fails, we will automatically retry the payment using your default payment method five times over five days. During this period, you can log in to the dashboard and attempt to [manually pay the invoice(s)](#manually-paying-unpaid-invoices). |
| 8 | +If an automatic subscription renewal payment fails, Cloudflare automatically retries the payment using your default payment method five times over five days. During this period, you can log into the dashboard and attempt to manually pay the invoices. |
9 | 9 |
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10 | | -If all five automatic retries fail and you have not manually paid the invoice(s), your account will have an [overdue balance](#overdue-balance). |
| 10 | +If all five automatic retries fail and you have not manually paid the invoice, your account will have an overdue balance. |
11 | 11 |
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12 | | -## Manually paying unpaid invoices |
| 12 | +## Manually pay unpaid invoices |
13 | 13 |
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14 | | -In order to pay an individual outstanding invoice balance, please follow the steps below: |
| 14 | +To pay an individual outstanding invoice balance: |
15 | 15 |
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16 | | -<Steps> |
17 | | -1. Login to your Cloudflare account |
18 | | -2. Click on **Manage Account** on the menu on the left hand side |
19 | | -3. Click **Billing** |
20 | | -4. Click **Invoices and documents** |
21 | | -5. Click on the **Pay now** button next to the invoice you wish to pay |
22 | | -</Steps> |
| 16 | +1. Log into your Cloudflare account. If you have multiple accounts, select the account you want to manage from the list. |
| 17 | +2. From the navigation menu, select **Manage Account** > **Billing**. |
| 18 | +3. Select **Invoices and documents**. |
| 19 | +4. Select **Pay now** next to the invoice you want to pay. |
23 | 20 |
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24 | | -From there you will be redirected to our system to proceed with payment. |
| 21 | +You will be redirected to our system to proceed with payment. |
25 | 22 |
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26 | 23 | ## Overdue balance |
27 | 24 |
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28 | | -If our automatic retry attempts to take payment fail and you haven’t manually paid the invoice(s), your account will have an overdue balance. This overdue balance will prevent you from purchasing new products or subscriptions and/or upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may receive an error message like: |
| 25 | +If our automatic retry attempts to take payment fail and you have not manually paid the invoice, your account will have an overdue balance. The overdue balance will prevent you from purchasing new products or subscriptions and upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may result in error message such as: |
29 | 26 |
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30 | 27 | “You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” |
31 | 28 |
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32 | 29 | ## Pay an overdue balance |
33 | 30 |
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34 | | -:::note[Allow up to 24 hours before you can purchase again] |
35 | | -You will need to allow up to 24 hours for your payment to be recognised and for your account to be in good standing. Once that time has passed, you will be able to manage your subscriptions and/or order more services. |
| 31 | +:::note |
| 32 | +You will need to allow up to 24 hours for your payment to be recognized and for your account to be in good standing. After that time has passed, you will be able to manage your subscriptions and order more services. |
36 | 33 | ::: |
37 | 34 |
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38 | | -You can either pay your entire balance in one transaction or if you have multiple invoices with unpaid amounts you can choose to pay these individually by following the [manually paying unpaid invoices](#manually-paying-unpaid-invoices) section above. |
| 35 | +You can either pay your entire balance in one transaction, or if you have multiple invoices with unpaid amounts, you can choose to pay them individually by following the manually pay unpaid invoices instructions above. |
39 | 36 |
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40 | | -In order to pay the total outstanding balance, please follow the steps below: |
| 37 | +To pay the total outstanding balance: |
41 | 38 |
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42 | | -<Steps> |
43 | | -1. Login to your Cloudflare account |
44 | | -2. Click on **Manage Account** on the menu on the left hand side |
45 | | -3. Click **Billing** |
46 | | -4. Scroll to the **Pay overdue balances** section |
47 | | -5. Click on the **Pay now** button next to this |
48 | | -</Steps> |
| 39 | +1. Log into your Cloudflare account. If you have multiple accounts, select the account you want to manage from the list. |
| 40 | +2. From the navigation menu, select **Manage Account** > **Billing**. |
| 41 | +3. Go to the **Pay overdue balances** section. |
| 42 | +5. Select **Pay now** next to the balance you want to pay. |
49 | 43 |
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50 | | -From there you will be redirected to our system to proceed with payment. |
| 44 | +You will be redirected to our system to proceed with payment. |
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