Skip to content

Commit ee9b0e0

Browse files
[Email Security] Add Escalate step
1 parent d9cb63f commit ee9b0e0

File tree

1 file changed

+16
-0
lines changed

1 file changed

+16
-0
lines changed

src/content/docs/cloudflare-one/insights/email-monitoring/search-email.mdx

Lines changed: 16 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -114,6 +114,11 @@ Once you have selected all the filters, select **Apply filters**.
114114

115115
The dashboard will populate the table with the list of emails your security team submitted for reclassification, including a **Submission ID**, and the **Email subject**.
116116

117+
To gain more details on a specific reclassification:
118+
119+
1. Go to the reclassification you want to have more details for.
120+
2. Select the three dots > select among **View more**, **View email message**, **View similar details**.
121+
117122
### User submissions
118123

119124
User submissions are the emails your users submitted for reclassification. User submissions help enhance our detection model, but can be escalated for human review.
@@ -128,6 +133,17 @@ Once you have selected all the filters, select **Apply filters**.
128133

129134
The dashboard will populate the table with the list of emails your users submitted for reclassification, including a **Submission ID**, and the **Email subject**.
130135

136+
To gain more details on a specific reclassification:
137+
138+
1. Go to the reclassification you want to have more details for.
139+
2. Select the three dots > select among **View more**, **View email message**, **View similar details**, and **Escalate**.
140+
141+
To escalate a reclassification:
142+
143+
1. Go to the reclassification you want to escalate.
144+
2. Select the three dots > select **Escalate**.
145+
3. The dashboard will display a message to authorize escalation. Select **Escalate**.
146+
131147
## Move messages
132148

133149
Moving messages allows you to move messages to a specific folder.

0 commit comments

Comments
 (0)