|
2 | 2 | pcx_content_type: troubleshooting |
3 | 3 | title: Troubleshooting |
4 | 4 | sidebar: |
5 | | - order: 8 |
| 5 | + order: 3 |
| 6 | + badge: |
| 7 | + text: Beta |
6 | 8 | --- |
7 | 9 |
|
8 | | -## Error responses from Media Transformations |
9 | | - |
10 | | -When resizing fails, the response body contains an error message explaining the reason, as well as the `Cf-Resized` header containing `err=code`: |
| 10 | +If you are using Media Transformations to transform your video and you experience a failure, the response body contains an error message explaining the reason, as well as the `Cf-Resized` header containing `err=code`: |
11 | 11 |
|
12 | 12 | - 9401 — The required options are missing or are invalid. Refer to [Options](/stream/transform-videos/#options) for supported arguments. |
13 | | -- 9402 — The video was too large or the origin server did not respond as expected. Refer to [Source video requirements](/stream/transform-videos/#source-video-requirements) for more information. |
| 13 | +- 9402 — The video was too large or the origin server did not respond as expected. Refer to [source video requirements](/stream/transform-videos/#source-video-requirements) for more information. |
14 | 14 | - 9404 — The video does not exist on the origin server or the URL used to transform the video is wrong. Verify the video exists and check the URL. |
15 | 15 | - 9406 & 9419 — The video URL is a non-HTTPS URL or the URL has spaces or unescaped Unicode. Check your URL and try again. |
16 | 16 | - 9407 — A lookup error occurred with the origin server's domain name. Check your DNS settings and try again. |
17 | 17 | - 9408 — The origin server returned an HTTP 4xx status code and may be denying access to the video. Confirm your video settings and try again. |
18 | 18 | - 9412 — The origin server returned a non-video, for example, an HTML page. This usually happens when an invalid URL is specified or server-side software has printed an error or presented a login page. |
19 | 19 | - 9504 — The origin server could not be contacted because the origin server may be down or overloaded. Try again later. |
20 | 20 | - 9509 — The origin server returned an HTTP 5xx status code. This is most likely a problem with the origin server-side software, not the transformation. |
21 | | -- 9517 & 9523 — Internal errors. Please contact support if you encounter these errors. |
22 | | - |
23 | | ---- |
24 | | - |
25 | | -## Limits |
| 21 | +- 9517 & 9523 — Internal errors. Contact support if you encounter these errors. |
26 | 22 |
|
27 | | -- Maximum input file size is 100 MB. Maximum duration of input video is 10 minutes. |
28 | | -- Media Transformations is not compatible with [Bring Your Own IP (BYOIP)](/byoip/). |
29 | | -- Input video should be an MP4 with H.264 encoded video and AAC or MP3 encoded audio. Other formats may work but are untested. |
| 23 | +--- |
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