Cloudflare dashboard SSO application - clarity around who to contact to approve connector

[ahobbs-cf]

Existing documentation URL(s)

https://developers.cloudflare.com/cloudflare-one/applications/configure-apps/dash-sso-apps/

What changes are you suggesting?

Step 2 instructs the reader "Ask your account team to approve and create your SSO domain". The implication being that the CSM assigned to the account will add the connector in NinjaPanel.

However, some Enterprise customers have limited (Standard Success) or no access (Ent Minus) to Customer Success. Which means that these customers contact their Account Executive, who then just directs the user to raise a Support ticket. This ticket then generally ends up with Success, depending on the customer's plan.

I don't know exactly how to clarify this in the dev docs, but could it be specified that these customers should raise Support tickets directly? This would save an unnecessary step in the process and reduce workloads on Account Executives in passing on these queries.

Additional information

No response

[ranbel]

However, some Enterprise customers have limited (Standard Success) or no access (Ent Minus) to Customer Success. Which means that these customers contact their Account Executive, who then just directs the user to raise a Support ticket. This ticket then generally ends up with Success, depending on the customer's plan.

I don't know exactly how to clarify this in the dev docs, but could it be specified that these customers should raise Support tickets directly? This would save an unnecessary step in the process and reduce workloads on Account Executives in passing on these queries.

Hey @ahobbs-cf, is this workflow specific to enabling Dashboard SSO? Or does it also apply to other products?

Asking because "Contact your account team" is currently the standard language used throughout the docs (for example https://developers.cloudflare.com/ddos-protection/advanced-ddos-systems/how-to/create-rule/#create-an-advanced-dns-protection-rule), so I'm wondering if a broader change would be required.

[crwaters16]

Closing this issue out - feel free to follow up with Ranbel directly, @ahobbs-cf