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Oct 22, 2024
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Update gathering-information-for-troubleshooting-sites.mdx #17479

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Update gathering-information-for-troubleshooting-sites.mdx
cf-scott Oct 10, 2024
ad9581d
Fixed typo
dcpena Oct 22, 2024
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10 changes: 5 additions & 5 deletions ...ing/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx
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Expand Up @@ -18,7 +18,7 @@ customers due to security and liability concerns.

## Generate a HAR file

A HTTP Archive (HAR) records all web browser requests including the request and response headers, the body content, and the page load time.
A HTTP Archive (HAR) records all web browser requests including the request and response headers, the body content, and the page load time. Please be sure to use Incognito Mode or a Private Browsing window.

:::caution

Expand All @@ -33,7 +33,7 @@ Some browsers either require a browser extension or cannot generate a HAR. When

### In Chrome

1. In a browser page, right-click anywhere and select **Inspect Element**.
1. In a browser page viewed in Incognito Mode, right-click anywhere and select **Inspect Element**.

2. The developer tools either appear at the bottom or left side of the browser. Click the **Network** tab.

Expand All @@ -53,23 +53,23 @@ Some browsers either require a browser extension or cannot generate a HAR. When

### In Firefox

1. From the application menu, select **Tools** > **Web Developer** > **Network** or press *Ctrl+Shift+I* (Windows/Linux) or *Cmd+Option+I* (OS X).
1. While using a Private Window, use the application menu and select **Tools** > **Web Developer** > **Network** or press *Ctrl+Shift+I* (Windows/Linux) or *Cmd+Option+I* (OS X).

2. Browse to the URL that causes issues.

3. After duplicating the issue, right-click and choose **Save All As HAR**.

### In Microsoft Edge

1. Navigate to **Developer tools** (use *F12* as a shortcut) and select the **Network** tab.
1. In an "InPrivate window, navigate to **Developer tools** (use *F12* as a shortcut) and select the **Network** tab.

2. Browse to the URL that causes issues.

3. After duplicating the issue, click on **Export as HAR** followed by **Save As...**.

### In Safari

1. In Safari, ensure a **Develop** menu appears at the top of the browser window. Otherwise, go to **Safari** > **Preferences** > **Advanced** and select **Show Develop Menu in menu bar**
1. In Safari, ensure a **Develop** menu appears at the top of a Private Window in the browser window. Otherwise, go to **Safari** > **Preferences** > **Advanced** and select **Show Develop Menu in menu bar**

2. Navigate to **Develop** > **Show Web Inspector**.

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