diff --git a/src/assets/images/support/Screen_Shot_2022-09-28_at_11.33.42.png b/src/assets/images/support/Screen_Shot_2022-09-28_at_11.33.42.png deleted file mode 100644 index 5874f228b6a63c1..000000000000000 Binary files a/src/assets/images/support/Screen_Shot_2022-09-28_at_11.33.42.png and /dev/null differ diff --git a/src/assets/images/support/contact-cloudflare-menu.png b/src/assets/images/support/contact-cloudflare-menu.png new file mode 100644 index 000000000000000..709d9198ee5f872 Binary files /dev/null and b/src/assets/images/support/contact-cloudflare-menu.png differ diff --git a/src/content/docs/support/contacting-cloudflare-support.mdx b/src/content/docs/support/contacting-cloudflare-support.mdx index a133a4607e4a430..ccceaa78e1c1f9e 100644 --- a/src/content/docs/support/contacting-cloudflare-support.mdx +++ b/src/content/docs/support/contacting-cloudflare-support.mdx @@ -18,7 +18,7 @@ Cloudflare Support *cannot* perform the following actions: :::caution **Do not share** any sensitive information, such as passwords, credit -card numbers, private keys, or API keys with Cloudflare. +card numbers, private keys, or API keys with Cloudflare. ::: Before notifying Cloudflare of an issue with your site, refer to the [Cloudflare Status Page](https://www.cloudflarestatus.com/). If reporting issues with your site, ensure to provide adequate details in the support case *(refer to [Getting help with an issue](#getting-help-with-an-issue) for more information)*. @@ -58,11 +58,11 @@ For account security, you must verify your identity and account ownership in the 1\. Log into your Cloudflare account. -2\. In the upper right corner of the Cloudflare dashboard, click **Support** and select **Contact Support**. +2\. In the upper right corner of the Cloudflare dashboard, select **Support** > **Contact Cloudflare**. -![](~/assets/images/support/Screen_Shot_2022-09-28_at_11.33.42.png) +![](~/assets/images/support/contact-cloudflare-menu.png) -3\. On the right-hand panel there is a section for *Emergency Phone Support Hotline*. +3\. On the right-hand panel there is a section for *Emergency Phone Support Hotline*. ![](~/assets/images/support/Screen_Shot_2022-09-28_at_11.41.37.png) @@ -203,4 +203,4 @@ Below are definitions of the priority levels Cloudflare assigns to cases and the ### SLOs for other plans -* PAYGO and Free customers - No SLAs are offered, but customers are responded to in the order in which their request is received. For a quicker answer, we highly recommend searching or posting on our [Community forums](https://community.cloudflare.com/). +* PAYGO and Free customers - No SLAs are offered, but customers are responded to in the order in which their request is received. For a quicker answer, we highly recommend searching or posting on our [Community forums](https://community.cloudflare.com/). \ No newline at end of file