From 9b8f5334857a66206ca1bf34b871408bc686caf4 Mon Sep 17 00:00:00 2001 From: deansundquist <93232826+deansundquist@users.noreply.github.com> Date: Mon, 18 Nov 2024 09:55:26 -0600 Subject: [PATCH 1/2] Update client-errors.mdx The error message is actually: "CF_HAPPY_EYEBALLS_MITM_FAILURE" The Happy Eyeballs error can also be seen when a device is revoked. When users run into Happy Eyeball errors, they should also check form the dashboard that the particular device is not revoked. --- .../connect-devices/warp/troubleshooting/client-errors.mdx | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx b/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx index cbe8080e657a959..c9744a580125143 100644 --- a/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx +++ b/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx @@ -138,7 +138,7 @@ The device failed to present a [valid mTLS certificate](/cloudflare-one/connecti 1. Ensure that there are no admin restrictions on certificate installation. 2. Re-install the client certificate on the device. -## CF\_HAPPY\_EYEBALLS\_FAILURE +## CF\_HAPPY\_EYEBALLS\_MITM\_FAILURE ### Symptoms @@ -149,9 +149,10 @@ The device failed to present a [valid mTLS certificate](/cloudflare-one/connecti A router, firewall, antivirus software, or other third-party security product is blocking UDP on the WARP ports. ### Resolution - + 1. Configure the third-party security product to allow the [WARP ingress IPs and ports](/cloudflare-one/connections/connect-devices/warp/deployment/firewall/#warp-ingress-ip). 2. Ensure that your Internet router is working properly and try rebooting the router. +3. Check that the device is not revoked in the [devices page of the dashboard](https://one.dash.cloudflare.com?to=/:account/team/devices). ## CF\_HOST\_UNREACHABLE\_CHECK From ecc503bb9712a8576022fcab368195bf50096d6e Mon Sep 17 00:00:00 2001 From: ranbel <101146722+ranbel@users.noreply.github.com> Date: Mon, 18 Nov 2024 15:36:15 -0500 Subject: [PATCH 2/2] Update src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx --- .../connect-devices/warp/troubleshooting/client-errors.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx b/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx index c9744a580125143..3d7f125ca4536b5 100644 --- a/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx +++ b/src/content/docs/cloudflare-one/connections/connect-devices/warp/troubleshooting/client-errors.mdx @@ -152,7 +152,7 @@ A router, firewall, antivirus software, or other third-party security product is 1. Configure the third-party security product to allow the [WARP ingress IPs and ports](/cloudflare-one/connections/connect-devices/warp/deployment/firewall/#warp-ingress-ip). 2. Ensure that your Internet router is working properly and try rebooting the router. -3. Check that the device is not revoked in the [devices page of the dashboard](https://one.dash.cloudflare.com?to=/:account/team/devices). +3. Check that the device is not revoked by going to **My team** > **Devices**. ## CF\_HOST\_UNREACHABLE\_CHECK