Skip to content

Update gathering-information-for-troubleshooting-sites.mdx #18417

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 1 commit into from
Nov 26, 2024
Merged

Update gathering-information-for-troubleshooting-sites.mdx #18417

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
2 changes: 1 addition & 1 deletion ...ing/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -452,7 +452,7 @@ Please refer to this documentation, which explains more about analysing MTR: [Ho

Issues that happen at the layers 3/4 occur before requests reaching Cloudflare's logging system, so they do not show up in the HTTP logs. Therefore, troubleshooting issues related to connection resets, packet loss or SSL handshake failures can be tricky without a deep investigation at the packet level.

Some HTTP errors generated by Cloudflare, such as [520s](https://support.cloudflare.com/hc/en-us/articles/115003011431-Troubleshooting-Cloudflare-5XX-errors#520error), [524s](https://support.cloudflare.com/hc/en-us/articles/115003011431-Troubleshooting-Cloudflare-5XX-errors#524error) and [525s](https://support.cloudflare.com/hc/en-us/articles/115003011431-Troubleshooting-Cloudflare-5XX-errors#525error), show underlying issues at layers 3/4, and might require a packet capture for further investigation.
Some HTTP errors generated by Cloudflare, such as [520s](/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/#error-520-web-server-returns-an-unknown-error), [524s](/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/#error-524-a-timeout-occurred) and [525s](/support/troubleshooting/cloudflare-errors/troubleshooting-cloudflare-5xx-errors/#error-525-ssl-handshake-failed), show underlying issues at layers 3/4, and might require a packet capture for further investigation.

**How to Run a Packet Capture**

Expand Down