diff --git a/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx b/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx index ea5249a05e2464..7e20e05287f552 100644 --- a/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx +++ b/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx @@ -51,6 +51,31 @@ Some browsers either require a browser extension or cannot generate a HAR. When 6. Attach the HAR file to your support ticket. +### In Chrome versions 131+ + +Chrome versions 131+ do not have the options to **Save all as HAR with Content**. + +When using Chrome version 131 and above please save a HAR file either by: + +1. Browse to the URL that causes issues. Once the issue is experienced, right click on any of the items within the **Network** tab and select **Copy all as HAR (sanitized)**. + +2. Save the copied data into a file with .har extension. + +*or* + +1. Browse to the URL that causes issues. Once the issue is experienced, click on the download icon next to the setting icon. + +Also note that Chrome version 131 will sanitize the HAR removing cookies and other personal data. + +While usually it is not necessary for Cloudflare to have such data, it might be necessary sometimes to have such data to fully troubleshoot a specific error. + +In this case before saving the HAR file press the F1 key, then check the option Allow to generate HAR with sensitive data. + +1. Browse to the URL that causes issues. Once the issue is experienced, right click on any of the items within the **Network** tab and select **Copy all as HAR (with sensitive data)**. + +2. Save the copied data into a file with .har extension. + + ### In Firefox 1. While using a Private Window, use the application menu and select **Tools** > **Web Developer** > **Network** or press *Ctrl+Shift+I* (Windows/Linux) or *Cmd+Option+I* (OS X).