From a96e90dde0752e566e2c02c6d7e0a0cbe2ed955a Mon Sep 17 00:00:00 2001 From: michelbamps Date: Wed, 27 Nov 2024 08:54:03 +0000 Subject: [PATCH 1/2] Update gathering-information-for-troubleshooting-sites.mdx Adding instructions for Chrome 131 --- ...-information-for-troubleshooting-sites.mdx | 25 +++++++++++++++++++ 1 file changed, 25 insertions(+) diff --git a/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx b/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx index ea5249a05e2464..e947336179a146 100644 --- a/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx +++ b/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx @@ -51,6 +51,31 @@ Some browsers either require a browser extension or cannot generate a HAR. When 6. Attach the HAR file to your support ticket. +### In Chrome versions 131+ + +Chrome versions 131+ do not have the options to **Save all as HAR with Content**. + +When using Chrome version 131 and above please save a HAR file either by: + +1. Browse to the URL that causes issues. Once the issue is experienced, right click on any of the items within the **Network** tab and select **Copy all as HAR (sanitized)**. + +2. Save the copied data into a file with .har extension. + +*or* + +1. Browse to the URL that causes issues. Once the issue is experienced, clicko on the download icon next to the the setting icon. + +Also note that Chrome version 131 will sanitize the HAR removing cookies and other personal data. + +While usually it is not necessary for Cloudflare to have such data, it might be necessary sometimes to have such data to fully troubleshoot a specific error. + +In this case before saving the HAR file press the F1 key, then check the option Allow to generate HAR with sensitive data. + +1. Browse to the URL that causes issues. Once the issue is experienced, right click on any of the items within the **Network** tab and select **Copy all as HAR (with sensitive data)**. + +2. Save the copied data into a file with .har extension. + + ### In Firefox 1. While using a Private Window, use the application menu and select **Tools** > **Web Developer** > **Network** or press *Ctrl+Shift+I* (Windows/Linux) or *Cmd+Option+I* (OS X). From f4d4de5de390fbebd548f11c6eee44a7f113f372 Mon Sep 17 00:00:00 2001 From: zeinjaber <69680657+zeinjaber@users.noreply.github.com> Date: Wed, 27 Nov 2024 11:43:57 +0200 Subject: [PATCH 2/2] Update src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx Co-authored-by: hyperlint-ai[bot] <154288675+hyperlint-ai[bot]@users.noreply.github.com> --- .../gathering-information-for-troubleshooting-sites.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx b/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx index e947336179a146..7e20e05287f552 100644 --- a/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx +++ b/src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx @@ -63,7 +63,7 @@ When using Chrome version 131 and above please save a HAR file either by: *or* -1. Browse to the URL that causes issues. Once the issue is experienced, clicko on the download icon next to the the setting icon. +1. Browse to the URL that causes issues. Once the issue is experienced, click on the download icon next to the setting icon. Also note that Chrome version 131 will sanitize the HAR removing cookies and other personal data.