diff --git a/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx b/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx
index 9ecd2bb1f4e06d..770bd22c4b7d9f 100644
--- a/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx
+++ b/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx
@@ -171,7 +171,7 @@ If you do not have access to your 2FA account or backup codes and cannot current
    * Your browser may be set to clear cookies on exit or after browser or OS upgrades. This interferes with the device verification process.
    * You may be using anti-malware or other software that automatically clears your browser cookies and makes your device unregognizable by Cloudflare's Dashboard.
 
-If you are still unable to verify your device, [contact Support](/support/contacting-cloudflare-support/).
+If you are still unable to verify your device, users with a billing profile with Cloudflare can contact Support. If you are a user on a Free plan without billed services and cannot verify your email address or device, you will need to create a new account. You may be prompted to delete your old account using the provided deletion tool.
 
 ***