From d94665511bfd5f209ca0f9bd2fd5e3852ebc7436 Mon Sep 17 00:00:00 2001 From: travisgahn <153237727+travisgahn@users.noreply.github.com> Date: Wed, 18 Dec 2024 16:40:50 -0700 Subject: [PATCH 1/2] Update 2fa.mdx for no more 2FA Resets for Free customers launch --- .../docs/fundamentals/setup/account/account-security/2fa.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx b/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx index 9ecd2bb1f4e06dd..3da499f6a7628ca 100644 --- a/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx +++ b/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx @@ -171,7 +171,7 @@ If you do not have access to your 2FA account or backup codes and cannot current * Your browser may be set to clear cookies on exit or after browser or OS upgrades. This interferes with the device verification process. * You may be using anti-malware or other software that automatically clears your browser cookies and makes your device unregognizable by Cloudflare's Dashboard. -If you are still unable to verify your device, [contact Support](/support/contacting-cloudflare-support/). +If you are still unable to verify your device, you may contact customer support using the provided link if you have a billing profile with Cloudflare. If you are a free customer with no billed services and cannot verify your email or device we will not be able to reset your 2FA, and you will need to create a new account. At this point you may also be prompted to delete your old account using the provided deletion tool. *** From 2326afa201b83bc122b38cc575706d579e8ed7f2 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Denise=20Pe=C3=B1a?= <75506267+dcpena@users.noreply.github.com> Date: Mon, 5 May 2025 14:30:06 -0500 Subject: [PATCH 2/2] Minor updates --- .../docs/fundamentals/setup/account/account-security/2fa.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx b/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx index 3da499f6a7628ca..770bd22c4b7d9f2 100644 --- a/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx +++ b/src/content/docs/fundamentals/setup/account/account-security/2fa.mdx @@ -171,7 +171,7 @@ If you do not have access to your 2FA account or backup codes and cannot current * Your browser may be set to clear cookies on exit or after browser or OS upgrades. This interferes with the device verification process. * You may be using anti-malware or other software that automatically clears your browser cookies and makes your device unregognizable by Cloudflare's Dashboard. -If you are still unable to verify your device, you may contact customer support using the provided link if you have a billing profile with Cloudflare. If you are a free customer with no billed services and cannot verify your email or device we will not be able to reset your 2FA, and you will need to create a new account. At this point you may also be prompted to delete your old account using the provided deletion tool. +If you are still unable to verify your device, users with a billing profile with Cloudflare can contact Support. If you are a user on a Free plan without billed services and cannot verify your email address or device, you will need to create a new account. You may be prompted to delete your old account using the provided deletion tool. ***