diff --git a/src/content/docs/cloudflare-one/insights/dex/ip-visibility.mdx b/src/content/docs/cloudflare-one/insights/dex/ip-visibility.mdx new file mode 100644 index 000000000000000..7c2511c7ba6bb8b --- /dev/null +++ b/src/content/docs/cloudflare-one/insights/dex/ip-visibility.mdx @@ -0,0 +1,61 @@ +--- +pcx_content_type: reference +title: IP visibility +sidebar: + order: 7 +--- + +import { Render } from "~/components"; + +DEX's IP visibility gives administrators insight into three different IP types per device: + +1. **Device**: The private IP address of an end-user device. +2. **ISP**: The public IP assigned by the ISP that the end-user device is being routed though. +3. **Gateway**: The router's private IP (the router the end device is connected to.) + +:::note + +The ISP IP is only visible to users with the [Zero Trust PII role](/cloudflare-one/roles-permissions/#cloudflare-zero-trust-pii). + +::: + +DEX's IP visibility supports both IPv6 and IPv4 addresses. + +IP information is crucial for IT administrators to accurately troubleshoot network issues and identify user locations. IT administrators face challenges like: + +- Pinpointing the exact location of a user experiencing issues ("AP 87 is bad.") +- Identifying network access control policy violations ("NAC Policies is not applied properly.") +- Troubleshooting firewall restrictions ("Firewall on VLAN 93 is blocking.") +- Resolving Layer 2 and DHCP related problems. +- Indirectly determining user identity and device location. + +## View a device's IP information + +To view IP information for a user device: + +1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **My team** > **Devices**. +2. Select a device, then select **View details**. +3. Under **Details**, scroll down to **IP details**. +4. Review the IP details for your selected device's most recent session. + +## View a device's IP history + +DEX's IP visibility allows you to review an event log of a device's IP history for the last seven days. To view a device's IP history: + +1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **My team** > **Devices**. +2. Select a device > **View details** > under **Details**, scroll down to **IP details**. +3. Select **View device history**. +4. View the device's IP history and status from the last seven days. +5. Select a time to view more information about the device at that time. + +Refer to [Available metrics](/cloudflare-one/insights/dex/fleet-status/#available-metrics) to review **Status** and **Mode** descriptions. + +## Troubleshoot with IP visbility + +While IP visibility allows you to inspect a device's IP information, use [DEX's live analytics](/cloudflare-one/insights/dex/fleet-status/#available-metrics) to review which Cloudflare data center the device is connected to. When traffic leaves a WARP-connected end-user device, it will hit a [Cloudflare data center](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#identify-the-cloudflare-data-center-serving-your-request). + +To find which Cloudflare data center a device is connected to: + +1. Follow the steps listed in [View IP information](#view-a-devices-ip-history) to find a device's IP information. +2. Select **Device Monitoring** above **Device event log**. +3. Find **Colo** in the **Device details** table to review which Cloudflare data center your selected device's egress traffic is connected to.