diff --git a/src/content/docs/cloudflare-one/policies/gateway/block-page.mdx b/src/content/docs/cloudflare-one/policies/gateway/block-page.mdx index d807c1c686b6ae..89c63caf910354 100644 --- a/src/content/docs/cloudflare-one/policies/gateway/block-page.mdx +++ b/src/content/docs/cloudflare-one/policies/gateway/block-page.mdx @@ -15,15 +15,15 @@ Configuring a custom block page in Zero Trust helps avoid this confusion. Your b Gateway supports custom block pages for DNS and HTTP policies. -:::caution[Third-party filtering conflict] - - +:::caution[Default Cloudflare certificate expiring] +The default Cloudflare root certificate expires on 2025-02-02. +If your organization is still using the default Cloudflare certificate, you will need to use a new certificate to display the block page. For more information, refer to [User-side certificates](/cloudflare-one/connections/connect-devices/user-side-certificates/) or [Troubleshooting](/cloudflare-one/faq/troubleshooting/#as-of-february-2-2025-my-end-user-devices-browser-is-returning-a-your-connection-is-not-private-warning). ::: ## Prerequisites -In order to display the block page as the URL of the blocked domain, your devices must have a [Cloudflare certificate](/cloudflare-one/connections/connect-devices/user-side-certificates/manual-deployment/) installed. Enterprise users can also [deploy their own root CA certificate](/cloudflare-one/connections/connect-devices/user-side-certificates/custom-certificate/). +In order to display the block page as the URL of the blocked domain, your devices must have a [Cloudflare certificate](/cloudflare-one/connections/connect-devices/user-side-certificates/manual-deployment/) installed. Enterprise users can also [deploy their own root CA certificate](/cloudflare-one/connections/connect-devices/user-side-certificates/custom-certificate/). If you do not install a certificate, the block page [will not display correctly](#certificate-warning). ## Turn on the block page @@ -63,7 +63,20 @@ You can add a Mailto link to your custom block page, which allows users to direc ## Limitations -If your users receive a security risk warning in their browser when visiting a blocked page, check that you have correctly [installed a Cloudflare certificate](/cloudflare-one/connections/connect-devices/user-side-certificates/manual-deployment/) on their devices. +### Certificate error + +If your users receive a security risk warning in their browser when visiting a blocked page, check that you have correctly [installed a certificate](/cloudflare-one/connections/connect-devices/user-side-certificates/manual-deployment/) on their devices. If a certificate is not installed or the installed certificate is invalid or expired, your user's browser may: + +- Display an **HTTP Response Code: 526** error page, indicating an insecure upstream. +- Close the connection and fail to display any pages. + +For more information on fixing certificate issues, refer to [Troubleshooting](/cloudflare-one/faq/troubleshooting/#as-of-february-2-2025-my-end-user-devices-browser-is-returning-a-your-connection-is-not-private-warning). + +### Third-party filtering conflict + + + +### Data center and IP address matching If an HTTP request that matches a block policy does not arrive at the same Cloudflare data center as its DNS query, Gateway will display the default block page instead of your custom block page.