From 86fbea09a937b315455cd915e80c47f8fd71c59e Mon Sep 17 00:00:00 2001
From: Ross Jacobs <10995145+pocc@users.noreply.github.com>
Date: Thu, 13 Feb 2025 16:24:45 -0600
Subject: [PATCH] Update contacting-cloudflare-support.mdx

Ross Jacobs, Network Support Engineer at Cloudflare is asking that these changes be made. We are a network company that accepts packet captures.
---
 .../docs/support/contacting-cloudflare-support.mdx     | 10 ++++++++++
 1 file changed, 10 insertions(+)

diff --git a/src/content/docs/support/contacting-cloudflare-support.mdx b/src/content/docs/support/contacting-cloudflare-support.mdx
index 2d4bba8f6a45339..a0ccb9ba93db40d 100644
--- a/src/content/docs/support/contacting-cloudflare-support.mdx
+++ b/src/content/docs/support/contacting-cloudflare-support.mdx
@@ -124,12 +124,22 @@ _Text_
 
 - har, txt, csv, eml, css, html, json, tf
 
+_Packet Capture_
+
+- pcap, pcapng, cap
+
 Cloudflare Support only accepts the WARP diagnostics as compressed files.
 Please do not upload ZIP or RAR files when sharing HAR files, and please do not share compressed documents like DOCX, XLSX or PPTX.
 
 The maximum file size is **20 MB**.
 If you need to share a larger file, please provide a link to the file using Google Drive or a similar sharing platform of your choice.
 
+When sending Cloudflare Support packet captures, please do the following: 
+
+1. Filter for relevant traffic. Use a display filter and then save [export specified packets](https://www.wireshark.org/docs/wsug_html_chunked/ChIOExportSection.html) to reduce the file size.
+2. Include the name of the device and interface/tunnel in the file name.
+3. Describe what each packet capture shows.
+
 ### View open support cases
 
 1. Log in to your Cloudflare account.