From b102a541b0d4166372c8fdbc88989e7f68eceff4 Mon Sep 17 00:00:00 2001
From: jthorne-cf <125399856+jthorne-cf@users.noreply.github.com>
Date: Fri, 14 Mar 2025 16:38:24 -0500
Subject: [PATCH 1/3] Add Zone Hold to WP Engine O2O Provider Guide
---
.../saas-customers/provider-guides/wpengine.mdx | 8 ++++++++
1 file changed, 8 insertions(+)
diff --git a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx
index ba9a2822cfafb08..bdc6bc4f4d43c5c 100644
--- a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx
+++ b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx
@@ -44,6 +44,14 @@ If you cannot activate your domain using [proxied DNS records](/dns/proxy-status
+## Zone hold
+
+Because you have your own Cloudflare zone, you have access to the zone hold feature, which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold feature is enabled, it prevents the activation of custom hostnames onboarded to WP Engine. WP Engine would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.`
+
+To successfully activate the custom hostname on WP Engine, the owner of the zone needs to [temporarily release the hold](/fundamentals/setup/account/account-security/zone-holds/#release-zone-holds). If you are only onboarding a subdomain as a custom hostname to WP Engine, only the subfeature titled `Also prevent Subdomains` needs to be temporarily disabled.
+
+Once the zone hold is temporarily disabled, follow WP Engine's instructions to refresh the custom hostname and it should activate.
+
## Additional support
From b4b60ba3e5cb408d47cf1d5cd8a5e4057e6f33aa Mon Sep 17 00:00:00 2001
From: Rebecca Tamachiro <62246989+RebeccaTamachiro@users.noreply.github.com>
Date: Thu, 20 Mar 2025 16:09:11 +0000
Subject: [PATCH 2/3] Specify zone holds availability and add link to
Fundamentals
---
.../saas-customers/provider-guides/wpengine.mdx | 2 +-
1 file changed, 1 insertion(+), 1 deletion(-)
diff --git a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx
index bdc6bc4f4d43c5c..e0d2db30ee82d53 100644
--- a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx
+++ b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx
@@ -46,7 +46,7 @@ If you cannot activate your domain using [proxied DNS records](/dns/proxy-status
## Zone hold
-Because you have your own Cloudflare zone, you have access to the zone hold feature, which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold feature is enabled, it prevents the activation of custom hostnames onboarded to WP Engine. WP Engine would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.`
+If your own Cloudflare zone is on the Enterprise plan, you have access to the [zone hold feature](/fundamentals/setup/account/account-security/zone-holds/), which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold is enabled, it prevents the activation of custom hostnames onboarded to WP Engine. WP Engine would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.`
To successfully activate the custom hostname on WP Engine, the owner of the zone needs to [temporarily release the hold](/fundamentals/setup/account/account-security/zone-holds/#release-zone-holds). If you are only onboarding a subdomain as a custom hostname to WP Engine, only the subfeature titled `Also prevent Subdomains` needs to be temporarily disabled.
From 643a02e9d43368e07e86d55d33a9178bd33d52a8 Mon Sep 17 00:00:00 2001
From: Rebecca Tamachiro <62246989+RebeccaTamachiro@users.noreply.github.com>
Date: Thu, 20 Mar 2025 16:09:57 +0000
Subject: [PATCH 3/3] Specify zone holds availability and add link to
Fundamentals