From 4b2768d173c0a7e7b9538450fa0337cf2ff29154 Mon Sep 17 00:00:00 2001 From: Joel Limberg Date: Sat, 21 Dec 2024 21:10:40 +0200 Subject: [PATCH 1/3] Update create-buckets.mdx The page at https://developers.cloudflare.com/r2/buckets/create-buckets/ stated that: "The TLS (SSL) certificate created for each R2 bucket uses a wildcard certificate of the form *.r2.cloudflarestorage.com, which prevents account IDs and names from showing up in Certificate Transparency logs." In reality, the certificates *do* contain the account ID, eg. "*.aaaaaabbbbbbccccccc.eu.r2.cloudflarestorage.com" is included in the certificate. --- src/content/docs/r2/buckets/create-buckets.mdx | 1 - 1 file changed, 1 deletion(-) diff --git a/src/content/docs/r2/buckets/create-buckets.mdx b/src/content/docs/r2/buckets/create-buckets.mdx index 2100b8b988f90d3..070fa4e480b22fd 100644 --- a/src/content/docs/r2/buckets/create-buckets.mdx +++ b/src/content/docs/r2/buckets/create-buckets.mdx @@ -47,4 +47,3 @@ wrangler r2 bucket delete BUCKET_TO_DELETE - Bucket names and buckets are not public by default. To allow public access to a bucket, [visit the public bucket documentation](/r2/buckets/public-buckets/). - Invalid (unauthorized) access attempts to private buckets do not incur R2 operations charges against that bucket. Refer to the [R2 pricing FAQ](/r2/pricing/#frequently-asked-questions) to understand what operations are billed vs. not billed. -- The TLS (SSL) certificate created for each R2 bucket uses a wildcard certificate of the form `*.r2.cloudflarestorage.com`, which prevents account IDs and names from showing up in Certificate Transparency logs. From 12bf479272bbb1291d16e236c3980ac1a109548d Mon Sep 17 00:00:00 2001 From: simon-says Date: Thu, 1 May 2025 16:18:16 +0100 Subject: [PATCH 2/3] Create unpaid-invoices-or-balances.mdx A new billing related document to clarify the process of handling unpaid invoices and overdue balances --- .../unpaid-invoices-or-balances.mdx | 50 +++++++++++++++++++ 1 file changed, 50 insertions(+) create mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx new file mode 100644 index 000000000000000..540f9676abb5089 --- /dev/null +++ b/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx @@ -0,0 +1,50 @@ +import { Steps } from "~/components"; + +--- +pcx_content_type: how-to +title: How to check and pay unpaid invoices or overdue balance +--- +If an automatic subscription renewal payment fails, we will try to take payment again automatically. At this point, you can opt to [manually pay the invoice(s)](#manually-paying-unpaid-invoices). + +If automatic retried payments fail and you have not manually paid the invoice(s), your account will have an [overdue balance](#overdue-balance). + +## Manually paying unpaid invoices +When a subscription payment fails, Cloudflare will automatically retry the payment using your default payment method five times over five days. During this period, you can log in to the dashboard and attempt to pay any unpaid invoices manually. +How to pay an individual invoice manually + +In order to pay an individual outstanding invoice balance, please follow the steps below: + + +1. Login to your Cloudflare account +2. Click on **Manage Account** on the menu on the left hand side +3. Click **Billing** +4. Click **Invoices and documents** +5. Click on the **Pay now** button next to the invoice you wish to pay + + +From there you will be redirected to our system to proceed with payment. + +## Overdue balance + +If our automatic retry attempts to take payment fail and you haven’t manually paid the invoice(s), your account will have an overdue balance. This overdue balance will prevent you from purchasing new products or subscriptions and/or upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may receive an error message like: + +“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” +How to pay an overdue balance + +:::note[Allow up to 24 hours before you can purchase again] +You will need to allow up to 24 hours for your payment to be recognised and for your account to be in good standing. Once that time has passed, you will be able to manage your subscriptions and/or order more services. +::: + +You can either pay your entire balance in one transaction or if you have multiple invoices with unpaid amounts you can pay these individually by following the [manually paying unpaid invoices](#manually-paying-unpaid-invoices) section above. + +Alternatively, in order to pay the total outstanding balance, please follow the steps below: + + +1. Login to your Cloudflare account +2. Click on **Manage Account** on the menu on the left hand side +3. Click **Billing** +4. Scroll to the **Pay overdue balances** section +5. Click on the **Pay now** button next to this + + +From there you will be redirected to our system to proceed with payment. From b7085d6c7863f6e57ce9d2d17e9598a6484ef86a Mon Sep 17 00:00:00 2001 From: simon-says Date: Thu, 1 May 2025 17:17:31 +0100 Subject: [PATCH 3/3] Update unpaid-invoices-or-balances.mdx --- .../unpaid-invoices-or-balances.mdx | 5 +++-- 1 file changed, 3 insertions(+), 2 deletions(-) diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx index 540f9676abb5089..a861969af984b9a 100644 --- a/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx +++ b/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx @@ -1,9 +1,10 @@ -import { Steps } from "~/components"; - --- pcx_content_type: how-to title: How to check and pay unpaid invoices or overdue balance --- + +import { Steps } from "~/components"; + If an automatic subscription renewal payment fails, we will try to take payment again automatically. At this point, you can opt to [manually pay the invoice(s)](#manually-paying-unpaid-invoices). If automatic retried payments fail and you have not manually paid the invoice(s), your account will have an [overdue balance](#overdue-balance).