From ab56bc3e0e5456b1f557cbb600f68431445127dd Mon Sep 17 00:00:00 2001 From: Denise Pena Date: Fri, 16 May 2025 10:04:11 -0500 Subject: [PATCH 1/7] Added files for new tile --- src/content/docs/subscriptions-billing/index.mdx | 11 +++++++++++ src/content/products/subscriptions-billing.yaml | 9 +++++++++ src/icons/subscriptions-billing.svg | 3 +++ 3 files changed, 23 insertions(+) create mode 100644 src/content/docs/subscriptions-billing/index.mdx create mode 100644 src/content/products/subscriptions-billing.yaml create mode 100644 src/icons/subscriptions-billing.svg diff --git a/src/content/docs/subscriptions-billing/index.mdx b/src/content/docs/subscriptions-billing/index.mdx new file mode 100644 index 000000000000000..33d3bbd8b0bdcbf --- /dev/null +++ b/src/content/docs/subscriptions-billing/index.mdx @@ -0,0 +1,11 @@ +--- +title: Subscriptions and billing +pcx_content_type: overview +sidebar: + order: 1 +head: + - tag: title + content: Overview +description: Cloudflare SSL/TLS offers free Universal SSL alongside advanced and enterprise features to meet your encryption and certificate management needs. +--- + diff --git a/src/content/products/subscriptions-billing.yaml b/src/content/products/subscriptions-billing.yaml new file mode 100644 index 000000000000000..2b0d1b2047e6f32 --- /dev/null +++ b/src/content/products/subscriptions-billing.yaml @@ -0,0 +1,9 @@ +name: Subscriptions and Billing + +product: + title: Subscriptions and Billing + url: /subscriptions-billing/ + group: Core platform + +meta: + description: Manage subscriptions and billing. diff --git a/src/icons/subscriptions-billing.svg b/src/icons/subscriptions-billing.svg new file mode 100644 index 000000000000000..cca0d9f6f7ecb1b --- /dev/null +++ b/src/icons/subscriptions-billing.svg @@ -0,0 +1,3 @@ + + + \ No newline at end of file From 87445e1c37add9efab1b9af0f04bee7f5b0d74ac Mon Sep 17 00:00:00 2001 From: Denise Pena Date: Fri, 16 May 2025 16:33:41 -0500 Subject: [PATCH 2/7] Added content for new billing section --- src/content/docs/billing/billing-policy.mdx | 109 ++++++++++++++++++ .../docs/billing/create-billing-profile.mdx | 87 ++++++++++++++ src/content/docs/billing/index.mdx | 16 +++ src/content/docs/billing/invoices.mdx | 53 +++++++++ .../billing/pay-invoices-overdue-balances.mdx | 42 +++++++ src/content/docs/billing/sales-tax.mdx | 90 +++++++++++++++ .../billing/troubleshoot-failed-payments.mdx | 73 ++++++++++++ .../docs/billing/troubleshoot-invoices.mdx | 28 +++++ .../docs/billing/update-billing-info.mdx | 59 ++++++++++ .../docs/billing/usage-based-billing.mdx | 40 +++++++ .../docs/subscriptions-billing/index.mdx | 11 -- src/content/products/billing.yaml | 9 ++ .../products/subscriptions-billing.yaml | 9 -- ...{subscriptions-billing.svg => billing.svg} | 0 14 files changed, 606 insertions(+), 20 deletions(-) create mode 100644 src/content/docs/billing/billing-policy.mdx create mode 100644 src/content/docs/billing/create-billing-profile.mdx create mode 100644 src/content/docs/billing/index.mdx create mode 100644 src/content/docs/billing/invoices.mdx create mode 100644 src/content/docs/billing/pay-invoices-overdue-balances.mdx create mode 100644 src/content/docs/billing/sales-tax.mdx create mode 100644 src/content/docs/billing/troubleshoot-failed-payments.mdx create mode 100644 src/content/docs/billing/troubleshoot-invoices.mdx create mode 100644 src/content/docs/billing/update-billing-info.mdx create mode 100644 src/content/docs/billing/usage-based-billing.mdx delete mode 100644 src/content/docs/subscriptions-billing/index.mdx create mode 100644 src/content/products/billing.yaml delete mode 100644 src/content/products/subscriptions-billing.yaml rename src/icons/{subscriptions-billing.svg => billing.svg} (100%) diff --git a/src/content/docs/billing/billing-policy.mdx b/src/content/docs/billing/billing-policy.mdx new file mode 100644 index 000000000000000..2e2f5e64905088e --- /dev/null +++ b/src/content/docs/billing/billing-policy.mdx @@ -0,0 +1,109 @@ +--- +title: Billing policy +pcx_content_type: overview +sidebar: + order: 5 +--- + +**The terms subscription and add-on service are used interchangeably in this support guide.** + +Cloudflare plans and add-on services are billed every 30 days for each domain in your account. + +Cloudflare also collects sales tax as governed by local laws. Sales taxes are computed based on the nine (9) digit postal code of either the shipping or billing address on file for your Cloudflare account where applicable. + +:::note +If you are a US-based customer, you can [file for sales tax exemption](/billing/sales-tax//#filing-for-us-sales-tax-exemption/). +::: + +Cloudflare issues a separate invoice for plans and subscriptions (or add-on services) for every domain added to a Cloudflare account. + +:::note +Subdomains do not count as billable domains. +::: + +For example, if test1.com and test2.com are added to the same Cloudflare account and upgraded to the Pro plan, you will receive an invoice with two charges. Subdomains such as blog.test1.com or blog.test2.com will not be included as billable domains. + +The date you initiate a paid plan or add-on service will be both the start of your billing period and your [invoice date](/billing/invoices/). For example, If you upgrade your plan on January 10, all future plan charges will be billed on the 10th of every month. Both dates are initialized using the UTC (Coordinated Universal Time) time zone, and not your local time zone. + +When ordering a paid plan, subscription, or add-on service, you must agree to the following: + +*By clicking "Enable" you agree that you are purchasing a continuous month-to-month subscription which will automatically renew, and that the price of your selected subscription plan level and/or add on(s) will be billed to your designated payment method monthly as a recurring charge, unless you cancel your subscription(s), through your account dashboard,* ***before*** *the beginning of your next monthly billing period.* + +***You will be billed for the full monthly period in which you cancel and no refunds will be given. By purchasing a subscription, you agree to a minimum one month purchase obligation.*** + +:::note +For more information on renewal terms and cancellation, refer to the [Terms of Use](https://www.cloudflare.com/terms/). +::: + +## Upgrade or downgrade Cloudflare paid plans + +If your domain is on a paid plan (for example, Pro) and you upgrade to a higher-priced plan (for example, Business), + +* Your invoice will reflect the prorated cost of the higher-tiered plan, until the end of your billing cycle. +* Cloudflare credits the prorated cost of the lower-priced plan, until the end of the billing cycle. +* At the beginning of the next billing cycle, your invoice will reflect the full cost of the higher-priced plan. +* Your bill cycle start and end dates are calculated using the UTC (Coordinated Universal Time) time zone, and not your local time zone. + +For example, if your billing date is January 1, but you upgrade from Pro to Business, on January 15, + +* Your invoice will reflect the prorated Business plan rate for the period of use January 15 - January 30. +* Cloudflare credits the prorated Pro plan cost from January 1 - January 15. +* Your invoice for the billing period of January 1 - January 30 will appear in the Cloudflare dashboard on January 31. + + +:::note +Account credits are automatically added to your account and can only be used on recurring monthly charges for Cloudflare plans or add-on services. Your monthly invoice lists any credits. +::: + +If your domain is on a paid plan (for example, Business) and you downgrade to a lower-priced plan (for example, Pro), + +* Your plan type and higher-tiered Cloudflare plan features are downgraded at the end of the current billing service period. +* You are billed at the lower-tiered plan and feature rate for the next billing service period. + +For example, if your billing date is February 1, but you downgrade to Pro from the Business plan on February 15, + +* You can access Business plan features and services until March 1. +* Your March plan charges will reflect the downgraded cost. + +*** + +## Billing and payment for Enterprise plans + +Enterprise customers work with the Cloudflare account team to customize a plan and service contract to best suit their needs. The Cloudflare accounting team receives and processes Enterprise plan charges. + +Enterprise account owners receive invoices directly from the Cloudflare accounting team. + +*** + +## Approved payment methods + +Cloudflare only accepts Visa, Mastercard, American Express, Discover, PayPal, and UnionPay. No other payment methods (for example, Maestro) are possible at this time. + +:::note +Enterprise customers can use ACH payments for Cloudflare plans and subscriptions. +::: + +Please ensure that you're using a valid payment method before changing your plan type or enabling subscriptions. + +:::note +Gift cards and pre-payment cards may not be accepted for payment as they are not associated with a billing address. +::: + + +## Account Payment Method Preauthorization + +For services subject to usage-based billing, Cloudflare may preauthorize your credit card at any point in a billing period to confirm the payment method on file can cover accrued fees. This is a temporary hold and you will not be charged until the end of your billing period. If your payment method is validated, service will continue normally. + +If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](https://developers.cloudflare.com/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted. + +To regain access, you must settle any outstanding balances and pass preauthorization with a valid payment method. To update your primary payment method, navigate to the **Manage Account** > **Billing** > **Payment** section of your account. Upon validation of your updated payment details, we will promptly reactivate your subscription(s), which will restore access to the relevant data and services. + +For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en-us) and submit a Billing request (category: “Payment issue”) to our Support team. They will assist you in verifying your updated payment information. + +*** + +## Related resources + +* [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/) +* [Understanding Cloudflare Invoices](https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/understand-invoices/) +* [Understanding Cloudflare sales tax](https://developers.cloudflare.com/support/account-management-billing/understanding-cloudflare-sales-tax/) \ No newline at end of file diff --git a/src/content/docs/billing/create-billing-profile.mdx b/src/content/docs/billing/create-billing-profile.mdx new file mode 100644 index 000000000000000..244dad7851817aa --- /dev/null +++ b/src/content/docs/billing/create-billing-profile.mdx @@ -0,0 +1,87 @@ +--- +title: Create billing profile +pcx_content_type: overview +sidebar: + order: 2 +--- + +## Add a primary payment method + +A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details. + +:::note +Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have [additional payment options](/billing/create-billing-profile/#payment-options) such as wire and ACH as well as yearly or quarterly billing. +::: + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. +2. Go to **Manage account** > **Billing**. +3. Select **Payment**. If no payment method is on file, the **Payment methods** dialog opens automatically. +4. Select **Manage** next to your current payment method. The **Manage payment methods** dialog opens. +5. Enter the required information based on the payment options below: + **Credit card**: + 1. Enter the required information under the **Credit Card Details** form. + 2. If applicable, add your business information to your invoice, include your **Company** and **VAT/GST Number**. + + **PayPal** (Your credit card will be charged if you have insufficient funds in your PayPal account): + 1. Select the **PayPal**. + 2. Follow the online instructions until PayPal returns you to the Cloudflare **Payment Method** to continue your set-up. + 3. Verify your **PayPal username** now appears next to the PayPal logo. + 4. Add your account contact information as well as **Company** and **VAT/GST Number**, if applicable. + +:::note +Because some countries tax goods and services on personal accounts, you may be asked to indicate whether your Cloudflare account is personal or business to determine tax eligibility. +::: + +6. Review the payment method and contact information to ensure it is accurate. +7. To finish, select **Confirm**. +8. Ensure your new payment method appears in the **Payment Method** section. + +Enterprise customers must email [ar@cloudflare.com](mailto:ar@cloudflare.com) with the last four digits of the credit card and its expiration date. + +## Add a backup payment method + +Optionally, add a backup payment method to use if the primary payment method fails. + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). +2. Go to **Manage account** > **Billing**. +3. Select **Payment**. +4. From **Payment methods**, select **Manage**. +5. From **Backup**, select **Add** to enter a backup payment method. +6. Enter the required information based on your preferred payment method (credit card or PayPal) and select **Confirm**. +7. To make the backup payment method the primary method, select **Make primary payment method**. + +## Payment options + +Enterprise customers can submit payments via the following payment options: + +### ACH + +(preferred method) + +* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA +* **Account name**: CLOUDFLARE INC +* **Account number**: 31460181 +* **ABA/Routing number**: 031100209 + +### Wire transfer + +* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA +* **Account name**: CLOUDFLARE INC +* **Account number**: 31460181 +* **ABA/Routing number**: 031100209 +* **SWIFT**: CITIUS33 + +### PayPal + +Log in to your PayPal account and send your payment to ar@cloudflare.com. The payment must include the invoice number and customer name. + +### International payments + +* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA +* **Account name**: CLOUDFLARE INC +* **Account number**: 31460181 +* **SWIFT**: CITIUS33 + +:::note +US banks do not participate in International Bank Account Numbers (IBAN). +::: \ No newline at end of file diff --git a/src/content/docs/billing/index.mdx b/src/content/docs/billing/index.mdx new file mode 100644 index 000000000000000..4c2e4b9ddfcc0bc --- /dev/null +++ b/src/content/docs/billing/index.mdx @@ -0,0 +1,16 @@ +--- +title: Billing +pcx_content_type: overview +sidebar: + order: 1 +head: + - tag: title + content: Overview +description: Manage billing and subscriptions for your account. +--- + +At Cloudflare, our mission is to help build a better Internet. We believe the web should be open and free, and that all websites and web users, no matter how small, should be safe, secure, and fast. Cloudflare always has and always will offer a generous free plan for [many reasons](https://webmasters.stackexchange.com/questions/88659/how-can-cloudflare-offer-a-free-cdn-with-unlimited-bandwidth). + +We work hard to minimize the cost of running our network so we can offer huge value in our Free plan. On top of this, protecting more sites means we get better data about the types of attacks on our network so we can offer better security and protection for all. + +As a privacy-first company, Cloudflare does not sell your data. In fact, Cloudflare recognizes privacy in personal data as a fundamental human right and has taken a [number of steps](https://blog.cloudflare.com/certifying-our-commitment-to-your-right-to-information-privacy/) to demonstrate our commitment to privacy. \ No newline at end of file diff --git a/src/content/docs/billing/invoices.mdx b/src/content/docs/billing/invoices.mdx new file mode 100644 index 000000000000000..28e2e4d989e83e3 --- /dev/null +++ b/src/content/docs/billing/invoices.mdx @@ -0,0 +1,53 @@ +--- +title: Invoices +pcx_content_type: overview +sidebar: + order: 7 +--- + +You will receive an invoice in the **Billing** section of your Cloudflare account when you: + +* Change your Cloudflare plan type. +* Upgrade or downgrade to or from a paid plan. +* Add a new domain to a Cloudflare account. +* Enable or renew a subscription or add-on service. + +For any historical invoices not included in the **Billing** section, [contact Cloudflare support](https://developers.cloudflare.com/support/contacting-cloudflare-support/). + +:::note +Enterprise customers receive invoices directly from the Cloudflare accounting team. +::: + +## Enable email invoices from Cloudflare + +To enable Cloudflare invoice emails, which are sent when you add or remove subscriptions from your account: + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. +2. Go to **Manage Account** > **Billing**. +3. Select **Invoices & Documents**. +4. From **Billing email preferences**, toggle the notification switch to **On**. + +After you enable email invoices, you will receive invoices via email: + +* Within one business day of initial set-up. +* Every month at the end of your billing period. +* Within one business day for all new purchases. + +## Download invoice + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. +2. Go to **Manage Account** > **Billing**. +3. Select **Invoices & Documents**. +4. Find the invoice you want to download and select the icon next to the invoice number. + +:::note +Invoices cannot be regenerated after they issued. Any pending billing updates or changes will appear in the next month's invoice. +::: + +## Billing cycles + +Monthly and annual billing subscriptions run on different billing cycles. + +The first monthly purchase on a Cloudflare account sets the billing date for the following monthly subscriptions. The same behaviour occurs for annual subscriptions. + +You can have two different billing cycles on your account, one for a monthly subscription and another for an annual subscription. diff --git a/src/content/docs/billing/pay-invoices-overdue-balances.mdx b/src/content/docs/billing/pay-invoices-overdue-balances.mdx new file mode 100644 index 000000000000000..436da5f747145f3 --- /dev/null +++ b/src/content/docs/billing/pay-invoices-overdue-balances.mdx @@ -0,0 +1,42 @@ +--- +title: Pay invoices and overdue balances +pcx_content_type: overview +sidebar: + order: 4 +--- + +If an automatic subscription renewal payment fails, Cloudflare automatically retries the payment using your default payment method five times over five days. During this period, you can log into the dashboard and attempt to manually pay the invoices. + +If all five automatic retries fail and you have not manually paid the invoice, your account will have an overdue balance. + +## Manually pay invoices + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. If you have multiple accounts, select the account you want to manage from the list. +2. Go to **Manage Account** > **Billing**. +3. Select **Invoices and documents**. +4. Select **Pay now** next to the invoice you want to pay. + +You will be redirected to our system to proceed with payment. + +## Overdue balance + +If the automatic retry attempts to take payment fail and you have not manually paid the invoice, your account will have an overdue balance. The overdue balance will prevent you from purchasing new products or subscriptions and upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may result in error message such as: + +“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” + +## Pay an overdue balance + +:::note +Allow up to 24 hours for your payment to be recognized and for your account to be in good standing. After that time has passed, you will be able to manage your subscriptions and order more services. +::: + +You can pay your entire balance in one transaction, or if you have multiple invoices with unpaid amounts, you can choose to pay them individually by following the manually pay unpaid invoices instructions above. + +To pay the total outstanding balance: + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. If you have multiple accounts, select the account you want to manage from the list. +2. Go to **Manage Account** > **Billing**. +3. Go to the **Pay overdue balances** section. +4. Select **Pay now** next to the balance you want to pay. + +You will be redirected to our system to proceed with payment. diff --git a/src/content/docs/billing/sales-tax.mdx b/src/content/docs/billing/sales-tax.mdx new file mode 100644 index 000000000000000..f7e512c894b0651 --- /dev/null +++ b/src/content/docs/billing/sales-tax.mdx @@ -0,0 +1,90 @@ +--- +title: Sales tax +pcx_content_type: overview +sidebar: + order: 8 +--- + +To adhere to tax laws in Russia and certain US states, Cloudflare collects sales tax on sales of our services based on your billing address. + +To avoid unwanted charges, ensure your billing address and payment method are accurate within your Cloudflare account. + +:::note +Cloudflare customers in a sponsorship program (i.e., [Project Athenian](https://www.cloudflare.com/athenian/), [Project Galileo](https://www.cloudflare.com/galileo/), [Cloudflare for Campaigns](https://www.cloudflare.com/campaigns/) are not charged sales tax. +::: + +## US State sales tax + +In the US, sales tax requirements are computed based on the 9-digit postal code of the address on file for your Cloudflare account. + +### Filing for US sales tax exemption + +Cloudflare is required by law to maintain documentation of tax-exempt sales. If you or your company are exempt from paying sales tax, email [exemptioncertificates@cloudflare.com](mailto:exemptioncertificates@cloudflare.com) from an email address associated with your Cloudflare account and provide one of the following forms of tax-exempt documentation: + +* Resale certificate +* Multi-state tax exemption certificate +* State sales tax exemption certificate +* Partial sales tax exemption certificate + +After your exemption is validated, tax-exempt status is added to your Cloudflare account information. Cloudflare invoices do not contain sales tax for the duration your exemption is valid. + +## Russia (VAT) + +Foreign e-services suppliers are required by law to collect taxes on the supply of e-services to Russian customers. Cloudflare customers with Russian billing addresses are charged a 20% flat tax rate based on their billing address on file. + +[Update your billing information](/billing/update-billing-info/) with your Russian VAT ID to include it in your Cloudflare invoices. + +:::note +There is no tax exemption for Russian customers. +::: + +## Singapore (GST) + +Cloudflare adds 9% sales tax for individuals and non-GST registered business customers within Singapore. GST-registered customers are required to self access GST. Refunds are not issued for taxed customers that were missing the GST Registration Number within their Cloudflare account. + +Contact [billing@cloudflare.com](mailto:billing@cloudflare.com) with any questions. + +## Taiwan (VAT) + +Cloudflare collects VAT on all pay-as-you-go customers in Taiwan. The eGUI Invoice ID and eGUI Code are shown in the Cloudflare dashboard and are required to retrieve an invoice from the Taiwan government. + +## Japan (CT) + +Cloudflare Inc. is currently registered in Japan as of October 1st, 2023. Due to some constraints, Cloudflare will be only able to start collecting tax from PAYGO customers on April 1st, 2024. + + +## Canada + +All **NON-GST Registered** Customers who are located in Canada are required by law to pay tax. + +:::note +Anyone who provides a GST ID is exempt, no other exceptions. +::: + +## Malaysia (VAT) + +All customers who are located in Malaysia are required to pay tax. This includes companies located or whose management is located in Malaysia. **Non-Residents of Malaysia are exempt.** + +If there is no invoice, there is no VAT. VAT is calculated on the amount billed. + +## South Africa (VAT) + +All customers who are located in South Africa are required to pay tax. This includes companies located or whose management is located in South Africa. **Non-Residents of South Africa are exempt.** + +If there is no invoice, there is no VAT. VAT is calculated on the amount billed. + +## India (GST) + +Cloudflare Inc. is registered for Goods and Services Tax (GST) purposes in India as of October 1st, 2023. + +An email communication, in both English and Hindi, was shared at the end of October and the beginning of November with all Indian customers to inform and request them to update addresses and GST IDs accordingly. + +Make sure that your complete address and GST ID is properly updated on your account to avoid additional charges. + +## Kenya (VAT) + +Cloudflare will issue tax invoices and add VAT at the 16% standard rate on top of the amounts charged beginning on October 1st, 2023. + +You may update your VAT registration number in your account profile. + +Reach out to Cloudflare via email [indirect_tax@cloudflare.com](mailto:indirect_tax@cloudflare.com) if you have any tax related concerns or questions. \ No newline at end of file diff --git a/src/content/docs/billing/troubleshoot-failed-payments.mdx b/src/content/docs/billing/troubleshoot-failed-payments.mdx new file mode 100644 index 000000000000000..eb79ae34e9bdeab --- /dev/null +++ b/src/content/docs/billing/troubleshoot-failed-payments.mdx @@ -0,0 +1,73 @@ +--- +title: Troubleshoot failed payments +pcx_content_type: overview +sidebar: + order: 9 +--- + +If payment for a new Cloudflare plan, add-on, or subscription fails, you may need to ask your bank to remove a hold, update your Cloudflare billing information, or confirm that your account has sufficient funds + +If payment for a recurring charge for a Cloudflare plan, add-on, or subscription is unsuccessful after five (5) days, your account is automatically downgraded to a Free plan. Downgrading to a Free plan does not suspend your website, but you will lose any subscriptions or add-on services associated with the Pro, Business, or Enterprise plan. + + +:::caution +The five-day grace period for failed payments on recurring Cloudflare charges includes weekends and holidays. +::: + +After confirming your payment method information, Cloudflare suggests [manually updating your plan type](/fundamentals/subscriptions-and-billing/change-plan/) and subscriptions using the Cloudflare dashboard. + +## Payment method validation + +All changes to payment methods must now pass validation before being accepted. An error will result if the payment details are incorrect. + +Below are common validation methods as well as next steps to rectify the issue: + +### Address validation + +The address entered is checked against a database to verify if it is correct. The verification will fail if there is a mismatch. + +### Card address validation + +The address entered on the Cloudflare Dashboard is validated against the address that the card is registered with at the card provider. The verification will fail if there is a mismatch. + +### CVC validation + +The CVC code is verified against the card entered. The verification will fail if there is a mismatch. The card will also be rejected if it is not accepted for use on our website. + +### Card type validation + +The card type will be validated, which means that card types that we do not support will fail. Not all card types are supported by Cloudflare. As a result, some Visa and Mastercard methods may not be supported. + +### Email validation + +A verification email is sent to the address on file for your PayPal account. + +## Common reasons for failed payments + +### Bank hold + +The bank or card issuer has placed a hold or other similar measure that prevents Cloudflare from charging the card on file. The email you received alerting you about the failed payment lists the specific reason for the decline. + +Contact your bank to check for any restriction that would prevent Cloudflare from successfully processing your payment. + +### Incorrect billing information + +The billing information that Cloudflare has on file is inaccurate or incomplete. Also, the credit card on file might have expired. + +:::note +Gift cards and pre-payment cards may not be accepted for payment as they are not associated with a billing address. +::: + +To ensure all billing information is current and accurate, refer to [Updating your Cloudflare billing information](/billing/update-billing-info/). + +### Insufficient funds + +Cloudflare was unable to collect payment due to insufficient funds in the account on file. Contact your financial institution to ensure fund availability. + +### Cloudflare Registrar domain purchases + +Cloudflare processes payments for Registrar domain transfers one at a time, which may trigger a failed payment for users that purchase multiple domains at a time. + +For example, if you register five domains in one day, you will be charged five times. This may be flagged as fraud by your credit card company. + +Contact your financial institution to ensure that this payment will be processed. diff --git a/src/content/docs/billing/troubleshoot-invoices.mdx b/src/content/docs/billing/troubleshoot-invoices.mdx new file mode 100644 index 000000000000000..b70107c0887ef08 --- /dev/null +++ b/src/content/docs/billing/troubleshoot-invoices.mdx @@ -0,0 +1,28 @@ +--- +title: Troubleshoot invoices +pcx_content_type: overview +sidebar: + order: 10 +--- + +## Change in billing contact information + +If your billing contact information has changed, [update your Cloudflare email address](/billing/update-billing-info/#update-billing-email-address) as soon as possible. + +## Change in Cloudflare subscription or account + +The invoice data corresponds to the date your Cloudflare account changed. You are charged immediately for the plan, additional domain, or add-on service. An invoice will be available on the Cloudflare dashboard within 24 hours of the account change. + +Billing periods are 30 days. Payments for all recurring monthly costs are processed on the last day of the billing period. Invoices are generated the same day and will appear in the **Billing** section of the [Cloudflare dashboard](https://dash.cloudflare.com) within 24 hours. + +## Cloudflare invoice without company name + +To add your business or company name, VAT ID, or Tax ID/EIN on an invoice, add the company name when [updating billing information](billing/update-billing-info/). + +## Inconsistent invoice and payment amounts + +If your Cloudflare payment is past due and you order additional services, the past due amount will be added to your invoice. This may cause inconsistencies between the invoice and what you see in the [Cloudflare dashboard](https://dash.cloudflare.com). Once the account is current, the amounts in the Cloudflare dashboard will update. + +:::note +You may have to wait up to one billing period for updates to appear in your Cloudflare invoice. +::: \ No newline at end of file diff --git a/src/content/docs/billing/update-billing-info.mdx b/src/content/docs/billing/update-billing-info.mdx new file mode 100644 index 000000000000000..7db62db689213bd --- /dev/null +++ b/src/content/docs/billing/update-billing-info.mdx @@ -0,0 +1,59 @@ +--- +title: Update billing information +pcx_content_type: overview +sidebar: + order: 3 +--- + +To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate. + +If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/). + +## Update payment methods + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. +2. Go to **Manage account** > **Billing**. +3. Select **Payment**. +4. Select **Manage** next to your current payment method. The **Manage payment methods** dialog opens. +5. Select **Edit** next to the payment method you would like to edit. +6. Enter the required information and select **Save Payment Information**. + +## Delete a payment method + +Before removing your payment method from file, you must cancel all Cloudflare paid services. + +:::caution +If you currently subscribe to any [add-on services](/billing/usage-based-billing/), Cloudflare must always have a payment method on file. If you need to remove a payment method, you must enter a new one to replace it or you will see an error. + +You cannot delete a payment method if a payment fails or if there is an outstanding balance. Until Cloudflare processes payment, you can only add or edit your payment method. +::: + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). +2. Go to **Manage account** > **Billing**. +3. Select **Payment**. +4. From **Payment methods**, select **Manage**. +5. Next to your current payment method, select **Delete**. +6. Select **Confirm** to finish. + +## Update your billing address + +The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter you payment method. The process for updating your billing address depends on the payment method. + +If paying by credit card: + +1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). +2. Go to **Manage account** > **Billing**. +3. From **Billing Address**, select **Edit** and enter your information. +4. Review the suggested address in the pop-up window. If the information is correct, select **Confirm**. + +If paying by PayPal, refer to PayPal's [billing address documentation](https://www.paypal.com/ai/smarthelp/article/how-do-i-edit-the-billing-address-linked-to-my-credit-card-faq680). + +## Update billing email address + +Your billing email address is particularly important if you have [opted into email invoices](/billing/invoices/#enable-email-invoices-from-cloudflare). + +1. Log into the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. +2. Go to **Manage Account** > **Billing**. +3. Go to **Invoices and documents**. +4. From **Billing email preference**, select **Change email address**. +5. Enter and confirm your new email address and select **Save**. diff --git a/src/content/docs/billing/usage-based-billing.mdx b/src/content/docs/billing/usage-based-billing.mdx new file mode 100644 index 000000000000000..29a93050eb80170 --- /dev/null +++ b/src/content/docs/billing/usage-based-billing.mdx @@ -0,0 +1,40 @@ +--- +title: Usage based billing +pcx_content_type: overview +sidebar: + order: 6 +--- + +For some Cloudflare subscriptions and services, you will be charged based on how much a feature was used during your previous billing period. This differs from other services, which are a prepaid flat fee for the upcoming month (e.g. plans, page rules, etc.). + +For example, if your billing date is March 15 and you enabled Cloudflare Workers in the dashboard on March 1, your March 15 invoice will include the Workers charges from March 1-15. The next invoice on April 15 will include charges for Workers usage between March 16 and April 15. + + +:::note +The pricing structure varies based on the service being used. +::: + +## Usage-Based billing notifications + +For customers on Professional plans or higher, you can monitor the usage of Cloudflare add-ons by enabling email notifications. When enabled, you will receive a notification to the billing email address on file when the traffic, queries, requests, or minutes watched exceed your desired threshold. + + +:::note +The email notifications are for informational purposes only. Actual usage and billing may vary. Your monthly invoice is the most reliable source for billing information. +::: + +You can choose the product that you want to be notified about and the threshold that triggers the notification. Thresholds depend on the product chosen. + +For example, Argo Smart Routing has **Notify when total bytes of traffic exceeds** as a threshold, and Load Balancing has **Notify when total number of DNS Queries exceeds** as a threshold. + +To set up an alert, refer to [Configure Cloudflare notifications](/notifications/get-started/). + +## Billing for Cloudflare apps + +Many apps are free and you will not be billed for them. + +All paid apps within Cloudflare Apps are billed monthly. You are charged monthly for each domain for which you have purchased and installed an app. + +When you remove an app, you are not refunded for the remainder of the final month, but you can reinstall the app at any time during that period to resume using it. + +For more information, refer to [Cloudflare's Billing Policy](/billing/billing-policy/). diff --git a/src/content/docs/subscriptions-billing/index.mdx b/src/content/docs/subscriptions-billing/index.mdx deleted file mode 100644 index 33d3bbd8b0bdcbf..000000000000000 --- a/src/content/docs/subscriptions-billing/index.mdx +++ /dev/null @@ -1,11 +0,0 @@ ---- -title: Subscriptions and billing -pcx_content_type: overview -sidebar: - order: 1 -head: - - tag: title - content: Overview -description: Cloudflare SSL/TLS offers free Universal SSL alongside advanced and enterprise features to meet your encryption and certificate management needs. ---- - diff --git a/src/content/products/billing.yaml b/src/content/products/billing.yaml new file mode 100644 index 000000000000000..5614dd3d36286f1 --- /dev/null +++ b/src/content/products/billing.yaml @@ -0,0 +1,9 @@ +name: Billing + +product: + title: Billing + url: /billing/ + group: Core platform + +meta: + description: Manage billing for your account. diff --git a/src/content/products/subscriptions-billing.yaml b/src/content/products/subscriptions-billing.yaml deleted file mode 100644 index 2b0d1b2047e6f32..000000000000000 --- a/src/content/products/subscriptions-billing.yaml +++ /dev/null @@ -1,9 +0,0 @@ -name: Subscriptions and Billing - -product: - title: Subscriptions and Billing - url: /subscriptions-billing/ - group: Core platform - -meta: - description: Manage subscriptions and billing. diff --git a/src/icons/subscriptions-billing.svg b/src/icons/billing.svg similarity index 100% rename from src/icons/subscriptions-billing.svg rename to src/icons/billing.svg From 7c67732257877add2af7c1e33f5abd3f5096c0d3 Mon Sep 17 00:00:00 2001 From: Denise Pena Date: Fri, 16 May 2025 16:44:38 -0500 Subject: [PATCH 3/7] Added redirects to new billing content --- public/__redirects | 34 ++++++++++++++++++++++------------ 1 file changed, 22 insertions(+), 12 deletions(-) diff --git a/public/__redirects b/public/__redirects index ce1505f6f16ee98..91a2cea59590ce3 100644 --- a/public/__redirects +++ b/public/__redirects @@ -542,7 +542,7 @@ /support/account-management-billing/account-management/adding-multiple-sites-to-cloudflare-via-automation/ /fundamentals/setup/manage-domains/add-multiple-sites-automation/ 301 /support/account-management-billing/account-privacy-and-security/securing-user-access-with-two-factor-authentication-2fa/ /fundamentals/setup/account/account-security/2fa/ 301 /support/account-management-billing/account-privacy-and-security/multi-factor-email-authentication/ /fundamentals/setup/account/account-security/multi-factor-email-authentication/ 301 -/support/account-management-billing/billing-cloudflare-plans/troubleshooting-failed-payments/ /fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/ 301 +/support/account-management-billing/billing-cloudflare-plans/troubleshooting-failed-payments/ /billing/troubleshoot-failed-payments/ 301 /support/account-management-billing/common-account-questions/login-and-account-issues/ /fundamentals/setup/account/account-security/login-and-account-issues 301 /support/other-languages/deutsch/mehrere-websites-automatisch-in-cloudflare-aufnehmen-/ /fundamentals/setup/manage-domains/add-multiple-sites-automation/ 301 /support/firewall/settings/ /waf/tools/ 301 @@ -560,8 +560,8 @@ /fundamentals/glossary/ /fundamentals/reference/glossary/ 301 /fundamentals/account-and-billing/login/ /fundamentals/setup/account/login/ 301 /fundamentals/account-and-billing/account-maintenance/delete-account/ /fundamentals/subscriptions-and-billing/delete-account/ 301 -/fundamentals/account-and-billing/account-maintenance/updating-billing-info/ /fundamentals/subscriptions-and-billing/update-billing-info/ 301 -/fundamentals/account-and-billing/account-maintenance/understand-invoices/ /fundamentals/subscriptions-and-billing/understand-invoices/ 301 +/fundamentals/account-and-billing/account-maintenance/updating-billing-info/ /billing/update-billing-info/ 301 +/fundamentals/account-and-billing/account-maintenance/understand-invoices/ /billing/invoices/ 301 /fundamentals/account-and-billing/account-maintenance/cancel-subscription/ /fundamentals/subscriptions-and-billing/cancel-subscription/ 301 /fundamentals/account-and-billing/account-maintenance/change-plan/ /fundamentals/subscriptions-and-billing/change-plan/ 301 /fundamentals/account-and-billing/account-maintenance/change-password-or-email/ /fundamentals/subscriptions-and-billing/change-password-or-email/ 301 @@ -571,7 +571,7 @@ /fundamentals/account-and-billing/non-contract-products/ /fundamentals/subscriptions-and-billing/preview-services/ 301 /fundamentals/account-and-billing/account-setup/create-account/ /fundamentals/setup/account/create-account/ 301 /fundamentals/account-and-billing/account-setup/verify-email-address/ /fundamentals/setup/account/verify-email-address/ 301 -/fundamentals/account-and-billing/account-setup/create-billing-profile/ /fundamentals/subscriptions-and-billing/create-billing-profile/ 301 +/fundamentals/account-and-billing/account-setup/create-billing-profile/ /billing/create-billing-profile/ 301 /fundamentals/account-and-billing/account-setup/customize-account/language-preference/ /fundamentals/setup/account/customize-account/language-preference/ 301 /fundamentals/account-and-billing/account-setup/customize-account/account-name/ /fundamentals/setup/account/customize-account/account-name/ 301 /fundamentals/account-and-billing/account-setup/customize-account/communication-preference/ /fundamentals/setup/account/customize-account/communication-preference/ 301 @@ -636,11 +636,11 @@ /fundamentals/account-and-billing/ /fundamentals/subscriptions-and-billing/ 301 /fundamentals/account-and-billing/account-billing/ /fundamentals/subscriptions-and-billing/ 301 /fundamentals/account-and-billing/account-billing/change-plan/ /fundamentals/subscriptions-and-billing/change-plan/ 301 -/fundamentals/account-and-billing/account-billing/troubleshooting-failed-payments/ /fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/ 301 +/fundamentals/account-and-billing/account-billing/troubleshooting-failed-payments/ /billing/troubleshoot-failed-payments/ 301 /fundamentals/account-and-billing/account-billing/cancel-subscription/ /fundamentals/subscriptions-and-billing/cancel-subscription/ 301 /fundamentals/account-and-billing/account-billing/change-password-or-email/ /fundamentals/subscriptions-and-billing/change-password-or-email/ 301 -/fundamentals/account-and-billing/account-billing/understand-invoices/ /fundamentals/subscriptions-and-billing/understand-invoices/ 301 -/fundamentals/account-and-billing/account-billing/updating-billing-info/ /fundamentals/subscriptions-and-billing/update-billing-info/ 301 +/fundamentals/account-and-billing/account-billing/understand-invoices/ /billing/invoices/ 301 +/fundamentals/account-and-billing/account-billing/updating-billing-info/ /billing/update-billing-info/ 301 /fundamentals/account-and-billing/account-security/ /fundamentals/setup/account/account-security/ 301 /fundamentals/account-and-billing/account-security/2fa/ /fundamentals/setup/account/account-security/2fa/ 301 /fundamentals/account-and-billing/account-security/login-and-account-issues/ /fundamentals/setup/account/account-security/login-and-account-issues/ 301 @@ -654,7 +654,7 @@ /fundamentals/setup/account-setup/ /fundamentals/setup/account/ 301 /fundamentals/setup/account-setup/add-site/ /fundamentals/setup/manage-domains/add-site/ 301 /fundamentals/setup/account-setup/create-account/ /fundamentals/setup/account/create-account/ 301 -/fundamentals/setup/account-setup/create-billing-profile/ /fundamentals/subscriptions-and-billing/create-billing-profile/ 301 +/fundamentals/setup/account-setup/create-billing-profile/ /billing/create-billing-profile/ 301 /fundamentals/setup/account-setup/verify-email-address/ /fundamentals/setup/account/verify-email-address/ 301 /fundamentals/setup/allow-cloudflare-ip-addresses/ /fundamentals/concepts/cloudflare-ip-addresses/ 301 /fundamentals/basic-tasks/login/ /fundamentals/setup/account/login/ 301 @@ -673,12 +673,19 @@ /fundamentals/security/trace-request/changelog/ /fundamentals/trace-request/changelog/ 301 /fundamentals/concepts/what-is-cloudflare/ https://www.cloudflare.com/learning/what-is-cloudflare/ 301 /fundamentals/concepts/the-internet/ https://www.cloudflare.com/learning/network-layer/how-does-the-internet-work/ 301 -/fundamentals/concepts/free-plan/ /fundamentals/subscriptions-and-billing/free-plan/ 301 +/fundamentals/concepts/free-plan/ /billing/ 301 /fundamentals/setup/manage-domains/connect-your-domain/ /fundamentals/setup/manage-domains/add-site/ 301 /fundamentals/security/cloudflare-challenges/challenge-passage/ /cloudflare-challenges/challenge-types/challenge-pages/#challenge-passage 301 /fundamentals/security/cloudflare-challenges/challenge-solve-rate/ /cloudflare-challenges/reference/challenge-solve-rate/ 301 /fundamentals/security/cloudflare-challenges/challenge-solve-issues/ /cloudflare-challenges/troubleshooting/challenge-solve-issues/ 301 /fundamentals/security/cloudflare-challenges/ /cloudflare-challenges/ 301 +/fundamentals/subscriptions-and-billing/free-plan/ /billing/ 301 +/fundamentals/subscriptions-and-billing/create-billing-profile/ /billing/create-billing-profile/ 301 +/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances/ /billing/pay-invoices-overdue-balances/ 301 +/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/ /billing/troubleshoot-failed-payments/ 301 +/fundamentals/subscriptions-and-billing/understand-invoices/ /billing/invoices/ 301 +/fundamentals/subscriptions-and-billing/update-billing-info/ /billing/update-billing-info/ 301 + # gateway /gateway/about/ /cloudflare-one/policies/gateway/ 301 @@ -1175,7 +1182,7 @@ # support /support/about-cloudflare/getting-started/troubleshooting-faq-for-new-cloudflare-customers/ /fundamentals/setup/troubleshooting/ 301 -/support/account-management-billing/billing-cloudflare-add-on-services/ /support/account-management-billing/billing-add-on-service/ 301 +/support/account-management-billing/billing-cloudflare-add-on-services/ /billing/usage-based-billing/ 301 /support/cloudflare-client-api/ /fundamentals/api/ 301 /support/firewall/learn-more/understanding-cloudflare-tor-support-and-onion-routing/ /network/onion-routing/ 301 /support/firewall/managed-rules-web-application-firewall-waf/migrating-from-waf-managed-rules-to-waf-managed-rulesets/ /waf/reference/migration-guides/waf-managed-rules-migration/ 301 @@ -1265,8 +1272,8 @@ /support/about-cloudflare/enterprise-documentation/customer-incident-management-policy/ /support/customer-incident-management-policy/ 301 /support/about-cloudflare/cloudflare-status/ /support/cloudflare-status/ 301 /support/account-management-billing/billing-cloudflare-plans/ /support/account-management-billing/ 301 -/support/account-management-billing/billing-cloudflare-plans/understanding-cloudflare-sales-tax/ /support/account-management-billing/understanding-cloudflare-sales-tax/ 301 -/support/account-management-billing/billing-cloudflare-plans/cloudflare-billing-policy/ /support/account-management-billing/cloudflare-billing-policy/ 301 +/support/account-management-billing/billing-cloudflare-plans/understanding-cloudflare-sales-tax/ /billing/sales-tax/ 301 +/support/account-management-billing/billing-cloudflare-plans/cloudflare-billing-policy/ /billing/billing-policy/ 301 /support/partners/ /support/ 301 /support/partners/reduce-data-transfer-egress-costs-between-azure-and-cloudflare/ /support/third-party-software/others/reduce-data-transfer-egress-costs-between-azure-and-cloudflare/ 301 /support/more-dashboard-apps/cloudflare-stream/ /support/more-dashboard-apps/ 301 @@ -1277,6 +1284,9 @@ /support/more-dashboard-apps/cloudflare-custom-pages/configuring-custom-pages-error-and-challenge/ /rules/custom-errors/ 301 /support/more-dashboard-apps/cloudflare-custom-pages/ /rules/custom-errors/ 301 /support/more-dashboard-apps/ /support/ 301 +/support/account-management-billing/cloudflare-billing-policy/ /billing/billing-policy/ 301 +/support/account-management-billing/billing-add-on-service/ /billing/usage-based-billing/ 301 +/support/account-management-billing/understanding-cloudflare-sales-tax/ /billing/sales-tax/ 301 # r2 /r2/platform/s3-compatibility/api/ /r2/api/s3/api/ 301 From 99ed1404e9044454ea5ca2fb7e99d1788b0ba37d Mon Sep 17 00:00:00 2001 From: Denise Pena Date: Fri, 16 May 2025 16:55:43 -0500 Subject: [PATCH 4/7] Deleted old billing files --- .../billing-policy.mdx | 5 - .../create-billing-profile.mdx | 70 --------- .../subscriptions-and-billing/free-plan.mdx | 16 --- .../subscriptions-and-billing/index.mdx | 4 +- .../troubleshooting-failed-payments.mdx | 87 ------------ .../understand-invoices.mdx | 102 -------------- .../unpaid-invoices-or-balances.mdx | 44 ------ .../update-billing-info.mdx | 133 ------------------ .../billing-add-on-service.mdx | 44 ------ .../cloudflare-billing-policy.mdx | 128 ----------------- .../understanding-cloudflare-sales-tax.mdx | 118 ---------------- .../billing-add-payment-method.mdx | 51 ------- 12 files changed, 2 insertions(+), 800 deletions(-) delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/billing-policy.mdx delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/create-billing-profile.mdx delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/free-plan.mdx delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments.mdx delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/understand-invoices.mdx delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx delete mode 100644 src/content/docs/fundamentals/subscriptions-and-billing/update-billing-info.mdx delete mode 100644 src/content/docs/support/account-management-billing/billing-add-on-service.mdx delete mode 100644 src/content/docs/support/account-management-billing/cloudflare-billing-policy.mdx delete mode 100644 src/content/docs/support/account-management-billing/understanding-cloudflare-sales-tax.mdx delete mode 100644 src/content/partials/fundamentals/billing-add-payment-method.mdx diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/billing-policy.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/billing-policy.mdx deleted file mode 100644 index c3074ede6543f61..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/billing-policy.mdx +++ /dev/null @@ -1,5 +0,0 @@ ---- -pcx_content_type: navigation -title: Billing Policy -external_link: /support/account-management-billing/cloudflare-billing-policy/ ---- diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/create-billing-profile.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/create-billing-profile.mdx deleted file mode 100644 index cef1e6d2be7d4fd..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/create-billing-profile.mdx +++ /dev/null @@ -1,70 +0,0 @@ ---- -pcx_content_type: tutorial -title: Create billing profile -updated: 2022-08-24 -sidebar: - order: 3 - ---- - -import { Render } from "~/components" - -After you [create a new account](/fundamentals/setup/account/create-account/), you might want to create your billing profile. - - -## Add primary payment method - - - - -## Optional - Add backup payment method - -A backup payment method is used if the primary payment method fails. To add a backup payment method: - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). -2. Go to **Manage account** > **Billing**. -3. Select **Payment Info**. -4. In the **Payment Method** card, select **Manage**. -5. In the **Backup** card, select **Add** to enter a backup payment method. -6. Enter the required information based on your preferred payment method (credit card or PayPal) and select **Confirm**. -7. If you would like to make the backup payment method the primary method, select **Make primary payment method** in the **Backup** card. - - -## Set up billing notifications - - -If you have a [usage-based product](https://www.cloudflare.com/plans/) like Rate Limiting or Load Balancing, set up Billing notifications to monitor usage and avoid surprises on your bill. - -These notifications do not set a cap on usage, but rather alert you when your usage might be reaching a threshold. - -To set up billable usage notifications: - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. -2. Go to **Notifications**. -3. Select **Add**. -4. On the **Billing** notification, click **Select**. -5. Enter a name and description. -6. Select a **Product**. This value affects the usage threshold specified in the next step. -7. Enter a usage threshold. -8. Add a **Notification email**. -9. Select **Create**. - -To disable, edit, or delete this notification, return to **Notifications** and find your notification. - - -## Enable email invoices - - -To receive invoices via email — which are sent when you add or remove subscriptions from your account — you can opt-in within the Billing section of the Cloudflare dashboard. Once enabled, you will receive invoices via email: - -* Within one business day of initial setup. -* Every month at the end of your billing period. -* Within one business day for all new purchases. - -To enable Cloudflare invoice emails: - -1. Log into the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. -2. Go to **Manage Account** > **Billing**. -3. Go to **Invoices & Documents**. -4. For **Billing email preference**, switch the value to **On**. You will receive an invoice via billing email address on file within one business day. - diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/free-plan.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/free-plan.mdx deleted file mode 100644 index ec2aa054e1e8fe4..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/free-plan.mdx +++ /dev/null @@ -1,16 +0,0 @@ ---- -pcx_content_type: concept -title: Our Free plan -sidebar: - order: 1 -head: - - tag: title - content: Why Cloudflare offers a free plan - ---- - -At Cloudflare, our mission is to help build a better Internet. We believe the web should be open and free, and that all websites and web users, no matter how small, should be safe, secure, and fast. Cloudflare always has and always will offer a generous free plan for [many reasons](https://webmasters.stackexchange.com/questions/88659/how-can-cloudflare-offer-a-free-cdn-with-unlimited-bandwidth). - -We work hard to minimize the cost of running our network so we can offer huge value in our Free plan. On top of this, protecting more sites means we get better data about the types of attacks on our network so we can offer better security and protection for all. - -As a privacy-first company, one thing we do not do is sell your data. In fact, Cloudflare recognizes privacy in personal data as a fundamental human right and has taken a [number of steps](https://blog.cloudflare.com/certifying-our-commitment-to-your-right-to-information-privacy/) to demonstrate our commitment to privacy. diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/index.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/index.mdx index b00caec7a83e433..6833f42186f54a3 100644 --- a/src/content/docs/fundamentals/subscriptions-and-billing/index.mdx +++ b/src/content/docs/fundamentals/subscriptions-and-billing/index.mdx @@ -1,12 +1,12 @@ --- pcx_content_type: navigation -title: Subscriptions and billing +title: Subscriptions sidebar: order: 3 group: hideIndex: true head: [] -description: Set up, maintain, and secure your Cloudflare account and billing information. +description: Set up, maintain, and secure your Cloudflare account. --- diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments.mdx deleted file mode 100644 index 1690ea61c62fda1..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments.mdx +++ /dev/null @@ -1,87 +0,0 @@ ---- -pcx_content_type: troubleshooting -title: Troubleshoot failed payments - ---- - -## Overview - -If payment for a new Cloudflare plan, add-on, or subscription fails, you may need to ask your bank to remove a hold, update your Cloudflare billing information, or confirm that your account has sufficient funds - -If payment for a recurring charge for a Cloudflare plan, add-on, or subscription is unsuccessful after five (5) days, your account is automatically downgraded to a Free plan. Downgrading to a Free plan does not suspend your website, but you will lose any subscriptions or add-on services associated with the Pro, Business, or Enterprise plan. - -:::caution - -The five-day grace period for failed payments on recurring Cloudflare charges includes weekends and holidays. -::: - -After confirming your payment method information, Cloudflare suggests [manually updating your plan type](/fundamentals/subscriptions-and-billing/change-plan/) and subscriptions using the Cloudflare dashboard. - -*** - -## Payment method validation - -All changes to payment methods must now pass validation before being accepted. An error will result if the payment details are incorrect. - -Below are common validation methods as well as next steps to rectify the issue: - -### Address validation - -The address entered is checked against a database to verify if it is correct. The verification will fail if there is a mismatch. - -### Card address validation - -The address entered on the Cloudflare Dashboard is validated against the address that the card is registered with at the card provider. The verification will fail if there is a mismatch. - -### CVC validation - -The CVC code is verified against the card entered. The verification will fail if there is a mismatch. The card will also be rejected if it is not accepted for use on our website. - -### Card type validation - -The card type will be validated, which means that card types that we do not support will fail. Not all card types are supported by Cloudflare. As a result, some Visa and Mastercard methods may not be supported. - -### Email validation - -A verification email is sent to the address on file for your PayPal account. - -*** - -## Common reasons for failed payments - -### Bank hold - -The bank or card issuer has placed a hold or other similar measure that prevents Cloudflare from charging the card on file. The email you received alerting you about the failed payment lists the specific reason for the decline. - -Contact your bank to check for any restriction that would prevent Cloudflare from successfully processing your payment. - -### Incorrect billing information - -The billing information that Cloudflare has on file is inaccurate or incomplete. Also, the credit card on file might have expired. - -:::note - -Gift cards and pre-payment cards may not be accepted for payment as they are not associated with a billing address. -::: - -To ensure all billing information is current and accurate, refer to [Updating your Cloudflare billing information](/fundamentals/subscriptions-and-billing/update-billing-info/). - -### Insufficient funds - -Cloudflare was unable to collect payment due to insufficient funds in the account on file. Contact your financial institution to ensure fund availability. - -### Cloudflare Registrar domain purchases - -Cloudflare processes payments for Registrar domain transfers one at a time, which may trigger a failed payment for users that purchase multiple domains at a time. - -For example, if you register five domains in one day, you will be charged five times. This may be flagged as fraud by your credit card company. - -Contact your financial institution to ensure that this payment will be processed. - -*** - -## Related resources - -* [Cloudflare billing policy](/support/account-management-billing/cloudflare-billing-policy/) -* [Understand Cloudflare invoices](/fundamentals/subscriptions-and-billing/understand-invoices/) -* [Update your Cloudflare billing information](/fundamentals/subscriptions-and-billing/update-billing-info/) diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/understand-invoices.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/understand-invoices.mdx deleted file mode 100644 index 7d99c1b4e948337..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/understand-invoices.mdx +++ /dev/null @@ -1,102 +0,0 @@ ---- -pcx_content_type: how-to -title: Understand Cloudflare invoices - ---- - -You will receive an invoice in the **Billing** section of your Cloudflare account when you: - -* Change your Cloudflare plan type -* Upgrade or downgrade to or from a paid plan -* Add a new domain to a Cloudflare account -* Enable or renew a subscription or add-on service - -For any historical invoices not included in the **Billing** section, [contact Cloudflare support](/support/contacting-cloudflare-support/). - -:::note - - -Enterprise customers receive invoices directly from the Cloudflare accounting team. - - -::: - -*** - -## Enable email invoices from Cloudflare - -To enable Cloudflare invoice emails, which are sent when you add or remove subscriptions from your account: - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com), and select your account. - -2. Select **Manage Account** > **Billing**. - -3. Select **Invoices & Documents**. - -4. In the **Billing email preferences** card, toggle the notification switch to **On**. - -Once enabled, you will receive invoices via email: - -* within one business day of initial set-up -* every month at the end of your billing period -* within one business day for all new purchases - -## Download invoice - -To download your Cloudflare invoice: - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com), and select your account. - -2. Select **Manage Account** > **Billing**. - -3. Select **Invoices & Documents**. - -4. Find the invoice you want to download and select the icon next to the invoice number. - -:::note - - -Invoices cannot be re-generated once issued. Any pending billing updates or changes appear in the next month's invoice. - - -::: - -*** - -## Billing cycles - -Monthly and annual billing subscriptions run on different billing cycles. - -The first monthly purchase on a Cloudflare account sets the billing date for the following monthly subscriptions. The same behaviour occurs for annual subscriptions. - -You can have two different billing cycles on your account, one for a monthly subscription and another for an annual subscription. - -*** - -## Troubleshooting your invoice - -### Change in billing contact information - -If your billing contact information has changed, [update your Cloudflare email address](/fundamentals/subscriptions-and-billing/change-password-or-email/#change-email-address) as soon as possible. - -### Change in Cloudflare subscription or account - -The invoice data corresponds to the date your Cloudflare account changed. You are charged immediately for the plan, additional domain, or add-on service. An invoice will be available on the Cloudflare dashboard within 24 hours of the account change. - -Billing periods are 30 days. Payments for all recurring monthly costs are processed on the last day of the billing period. Invoices are generated the same day and will appear in the **Billing** section of the [Cloudflare dashboard](https://dash.cloudflare.com) within 24 hours. - -### Cloudflare invoice without company name - -To add your business or company name, VAT ID, or Tax ID/EIN on an invoice, add the company name when [updating billing information](/fundamentals/subscriptions-and-billing/update-billing-info/). - -### Inconsistent invoice and payment amounts - -If your Cloudflare payment is past due and you order additional services, the past due amount will be added to your invoice. This may cause inconsistencies between the invoice and what you see in the [Cloudflare dashboard](https://dash.cloudflare.com). Once the account is current, the amounts in the [Cloudflare dashboard](https://dash.cloudflare.com) will update. - -:::note - - -It may take up to one billing period for updates to appear in your Cloudflare invoice. - - -::: diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx deleted file mode 100644 index 76ea8156e9c289b..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx +++ /dev/null @@ -1,44 +0,0 @@ ---- -pcx_content_type: how-to -title: Pay unpaid invoices or overdue balances ---- - -import { Steps } from "~/components"; - -If an automatic subscription renewal payment fails, Cloudflare automatically retries the payment using your default payment method five times over five days. During this period, you can log into the dashboard and attempt to manually pay the invoices. - -If all five automatic retries fail and you have not manually paid the invoice, your account will have an overdue balance. - -## Manually pay unpaid invoices - -To pay an individual outstanding invoice balance: - -1. Log into your Cloudflare account. If you have multiple accounts, select the account you want to manage from the list. -2. From the navigation menu, select **Manage Account** > **Billing**. -3. Select **Invoices and documents**. -4. Select **Pay now** next to the invoice you want to pay. - -You will be redirected to our system to proceed with payment. - -## Overdue balance - -If our automatic retry attempts to take payment fail and you have not manually paid the invoice, your account will have an overdue balance. The overdue balance will prevent you from purchasing new products or subscriptions and upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may result in error message such as: - -“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.” - -## Pay an overdue balance - -:::note -You will need to allow up to 24 hours for your payment to be recognized and for your account to be in good standing. After that time has passed, you will be able to manage your subscriptions and order more services. -::: - -You can either pay your entire balance in one transaction, or if you have multiple invoices with unpaid amounts, you can choose to pay them individually by following the manually pay unpaid invoices instructions above. - -To pay the total outstanding balance: - -1. Log into your Cloudflare account. If you have multiple accounts, select the account you want to manage from the list. -2. From the navigation menu, select **Manage Account** > **Billing**. -3. Go to the **Pay overdue balances** section. -5. Select **Pay now** next to the balance you want to pay. - -You will be redirected to our system to proceed with payment. diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/update-billing-info.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/update-billing-info.mdx deleted file mode 100644 index 9a34a6e31712e85..000000000000000 --- a/src/content/docs/fundamentals/subscriptions-and-billing/update-billing-info.mdx +++ /dev/null @@ -1,133 +0,0 @@ ---- -pcx_content_type: how-to -title: Update billing information - ---- - -import { Render } from "~/components" - -To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate. It is also important to understand [how Cloudflare plans and add-ons are priced](https://www.cloudflare.com/plans/#overview). - -If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/). - -*** - -## Access payment methods - -To access your current payment methods (primary and backup): - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). - -2. Select **Manage account** > **Billing**. - -3. Select **Payment Info**. - -## Add or update payment methods - - - -### Payment options - -Enterprise customers can submit payments via the following payment options: - -#### ACH - -(preferred method) - -* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA -* **Account name**: CLOUDFLARE INC -* **Account number**: 31460181 -* **ABA/Routing number**: 031100209 - -#### Wire transfer - -* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA -* **Account name**: CLOUDFLARE INC -* **Account number**: 31460181 -* **ABA/Routing number**: 031100209 -* **SWIFT**: CITIUS33 - -#### PayPal - -Log in to your PayPal account and send your payment to [ar@cloudflare.com](mailto:ar@cloudflare.com). The payment must include the invoice number and customer name. - -#### International payments - -* **Bank**: Citibank, One Penn's Way, New Castle, DE 19720 USA -* **Account name**: CLOUDFLARE INC -* **Account number**: 31460181 -* **SWIFT**: CITIUS33 - -:::note - - -US banks do not participate in International Bank Account Numbers (IBAN). - - -::: - -## Delete your current payment method - -Before removing your payment method from file, you must cancel all Cloudflare paid services. - -:::caution - - -If you currently subscribe to any [add-on services](/support/account-management-billing/billing-add-on-service/), Cloudflare must always have a payment method on file. If you need to remove a payment method, then you must enter a new one to replace it. Otherwise, you will see an error. - -You also cannot delete your payment method if a payment fails or if there is an outstanding balance. Until we process payment, you can only add or edit your payment method. - - -::: - -To delete your current payment method: - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). - -2. On the left sidebar, select **Manage account** > **Billing**. - -3. Select **Payment Info**. - -4. In the **Payment Method** card, select **Manage**. - -5. Next to your current payment method, select **Delete**. - -6. Select **Confirm** to finish. - -## Update your billing address - -The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter you payment method. The process for updating your billing address depends on the payment method. - -If paying by credit card: - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). - -2. On the left sidebar, select **Manage account** > **Billing**. - -3. Select **Edit** in the **Billing Address** card and input your information. - -4. Review the suggested address in the pop-up window. If the information is correct, select **Confirm**. - -If paying by PayPal, refer to PayPal's [billing address documentation](https://www.paypal.com/ai/smarthelp/article/how-do-i-edit-the-billing-address-linked-to-my-credit-card-faq680). - -## Update billing email address - -Your billing email address is particularly important if you have [opted into email invoices](/fundamentals/subscriptions-and-billing/create-billing-profile/#enable-email-invoices). - -To update your billing email address: - -1. Log into the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. -2. Go to **Manage Account** > **Billing**. -3. Go to **Invoices & Documents**. -4. For **Billing email preference**, select **Change email address**. -5. Enter and confirm your new email and select **Save**. - -## Pay an invoice manually - -To pay an invoice manually: - -1. Log in to your Cloudflare account. -2. Select the **Profile** icon > **Billing**. -3. Select **Pay Now** next to the invoice you would like to pay. - -After all invoices are paid and processed, you should be able to make changes to your subscription, including downgrades and cancellations in compliance with Cloudflare policies. diff --git a/src/content/docs/support/account-management-billing/billing-add-on-service.mdx b/src/content/docs/support/account-management-billing/billing-add-on-service.mdx deleted file mode 100644 index cbf60d30346d661..000000000000000 --- a/src/content/docs/support/account-management-billing/billing-add-on-service.mdx +++ /dev/null @@ -1,44 +0,0 @@ ---- -pcx_content_type: troubleshooting -source: https://support.cloudflare.com/hc/en-us/articles/115004555148-Understanding-Billing-for-Add-on-Services -title: Understanding Billing for Add-on Services - ---- - -import { AvailableNotifications, Render } from "~/components" - -## Overview - -For some Cloudflare subscriptions and services, you will be charged based on how much a feature was used during your previous billing period. This differs from other services, which are a prepaid flat fee for the upcoming month (e.g. plans, page rules, etc.). - -For example, if your billing date is March 15 and you enabled Cloudflare Workers in the dashboard on March 1, your March 15 invoice will include the Workers charges from March 1-15. The next invoice on April 15 will include charges for Workers usage between March 16 and April 15. - -:::note - -The pricing structure varies based on the service being used. -::: - -*** - -## Usage-Based billing notifications - -To monitor the usage of Cloudflare add-ons, you can enable email notifications. When enabled, you will receive a notification to the billing email address on file when the traffic, queries, requests, or minutes watched exceed your desired threshold. - -:::note - -The email notifications are for informational purposes only. Actual usage and billing may vary. Your monthly invoice is the most reliable source for billing information. -::: - - - - - -*** - -## Billing for Cloudflare Apps - -Many apps within Cloudflare Apps are free and you will not be billed for them. - -All paid apps within Cloudflare Apps are billed monthly. You are charged monthly for each domain for which you have purchased and installed an app. - -When you remove an app you are not refunded for the remainder of the final month, but can reinstall the app at any time during that period to resume using it. diff --git a/src/content/docs/support/account-management-billing/cloudflare-billing-policy.mdx b/src/content/docs/support/account-management-billing/cloudflare-billing-policy.mdx deleted file mode 100644 index 6ab3efd5d305e25..000000000000000 --- a/src/content/docs/support/account-management-billing/cloudflare-billing-policy.mdx +++ /dev/null @@ -1,128 +0,0 @@ ---- -pcx_content_type: troubleshooting -source: https://support.cloudflare.com/hc/en-us/articles/360025829831-Cloudflare-Billing-Policy -title: Cloudflare Billing Policy - ---- - -## Overview - -:::note - -The terms subscription and add-on service are used interchangeably in -this support guide. -::: - -Cloudflare plans and add-on services are billed every 30 days for each domain in your account. - -Cloudflare also collects sales tax as governed by local laws. Sales taxes are computed based on the nine (9) digit postal code of either the shipping or billing address on file for your Cloudflare account where applicable. - -:::note - -If you are a US-based customer, you can [file for sales tax -exemption](/support/account-management-billing/understanding-cloudflare-sales-tax/#filing-for-us-sales-tax-exemption). -::: - -Cloudflare issues a separate invoice for plans and subscriptions (or add-on services) for every domain added to a Cloudflare account. - -:::note - -Subdomains do not count as billable domains. -::: - -For example, if test1.com and test2.com are added to the same Cloudflare account and upgraded to the Pro plan, you will receive an invoice with two charges. Subdomains such as blog.test1.com or blog.test2.com will not be included as billable domains. - -The date you initiate a paid plan or add-on service will be both the start of your billing period and your [invoice date](/fundamentals/subscriptions-and-billing/understand-invoices/). For example, If you upgrade your plan on January 10, all future plan charges will be billed on the 10th of every month. Both dates are initialized using the UTC (Coordinated Universal Time) time zone, and not your local time zone. - -When ordering a paid plan, subscription, or add-on service, you must agree to the following: - -*By clicking "Enable" you agree that you are purchasing a continuous month-to-month subscription which will automatically renew, and that the price of your selected subscription plan level and/or add on(s) will be billed to your designated payment method monthly as a recurring charge, unless you cancel your subscription(s), through your account dashboard,* ***before*** *the beginning of your next monthly billing period.* - -***You will be billed for the full monthly period in which you cancel and no refunds will be given. By purchasing a subscription, you agree to a minimum one month purchase obligation.*** - -:::note - -For more information on renewal terms and cancellation please see our -[Terms of Use](https://www.cloudflare.com/terms/). -::: - -*** - -## Upgrade or downgrade Cloudflare paid plans - -If your domain is on a paid plan (for example, Pro) and you upgrade to a higher-priced plan (for example, Business), - -* Your invoice will reflect the prorated cost of the higher-tiered plan, until the end of your billing cycle. -* Cloudflare credits the prorated cost of the lower-priced plan, until the end of the billing cycle. -* At the beginning of the next billing cycle, your invoice will reflect the full cost of the higher-priced plan. -* Your bill cycle start and end dates are calculated using the UTC (Coordinated Universal Time) time zone, and not your local time zone. - -For example, if your billing date is January 1, but you upgrade from Pro to Business, on January 15, - -* Your invoice will reflect the prorated Business plan rate for the period of use January 15 - January 30. -* Cloudflare credits the prorated Pro plan cost from January 1 - January 15. -* Your invoice for the billing period of January 1 - January 30 will appear in the Cloudflare dashboard on January 31. - -:::note - -Account credits are automatically added to your account and can only be -used on recurring monthly charges for Cloudflare plans or add-on -services. Your monthly invoice lists any credits. -::: - -If your domain is on a paid plan (for example, Business) and you downgrade to a lower-priced plan (for example, Pro), - -* Your plan type and higher-tiered Cloudflare plan features are downgraded at the end of the current billing service period.  -* You are billed at the lower-tiered plan and feature rate for the next billing service period. - -For example, if your billing date is February 1, but you downgrade to Pro from the Business plan on February 15, - -* You can access Business plan features and services until March 1. -* Your March plan charges will reflect the downgraded cost. - -*** - -## Billing and payment for Enterprise plans - -Enterprise customers work with the Cloudflare account team to customize a plan and service contract to best suit their needs. The Cloudflare accounting team receives and processes Enterprise plan charges. - -Enterprise account owners receive invoices directly from the Cloudflare accounting team. - -*** - -## Approved payment methods - -Cloudflare only accepts Visa, Mastercard, American Express, Discover, PayPal, and UnionPay. No other payment methods (for example, Maestro) are possible at this time. - -:::note - -Enterprise customers can use ACH payments for Cloudflare plans and subscriptions. -::: - -Please ensure that you're using a valid payment method before changing your plan type or enabling subscriptions. - -:::note - -Gift cards and pre-payment cards may not be accepted for payment as they -are not associated with a billing address. -::: - -*** - -## Account Payment Method Preauthorization - -For services subject to usage-based billing, Cloudflare may preauthorize your credit card at any point in a billing period to confirm the payment method on file can cover accrued fees. This is a temporary hold and you will not be charged until the end of your billing period. If your payment method is validated, service will continue normally. - -If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted. - -To regain access, you must settle any outstanding balances and pass preauthorization with a valid payment method. To update your primary payment method, navigate to the **Manage Account** > **Billing** > **Payment** section of your account. Upon validation of your updated payment details, we will promptly reactivate your subscription(s), which will restore access to the relevant data and services. - -For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en-us) and submit a Billing request (category: “Payment issue”) to our Support team. They will assist you in verifying your updated payment information. - -*** - -## Related resources - -* [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/) -* [Understanding Cloudflare Invoices](/fundamentals/subscriptions-and-billing/understand-invoices/) -* [Understanding Cloudflare sales tax](/support/account-management-billing/understanding-cloudflare-sales-tax/) diff --git a/src/content/docs/support/account-management-billing/understanding-cloudflare-sales-tax.mdx b/src/content/docs/support/account-management-billing/understanding-cloudflare-sales-tax.mdx deleted file mode 100644 index 131afb40d35abee..000000000000000 --- a/src/content/docs/support/account-management-billing/understanding-cloudflare-sales-tax.mdx +++ /dev/null @@ -1,118 +0,0 @@ ---- -pcx_content_type: troubleshooting -source: https://support.cloudflare.com/hc/en-us/articles/360026135951-Understanding-Cloudflare-sales-tax -title: Understanding Cloudflare sales tax - ---- - -## Overview - -To adhere to tax laws in Russia and certain US states, Cloudflare collects sales tax on sales of our services based on your billing address.  - -To avoid unwanted charges, ensure your billing address and payment method are accurate within your Cloudflare account. - -:::note - -Cloudflare customers in a sponsorship program (i.e., [Project -Athenian](https://support.cloudflare.com/hc/articles/360032879131), -[Project -Galileo](https://support.cloudflare.com/hc/articles/202312014-Project-Galileo), -[Cloudflare for -Campaigns](https://support.cloudflare.com/hc/articles/360038570912)) are -not charged sales tax. -::: - -*** - -## US State sales tax - -In the US, sales tax requirements are computed based on the 9-digit postal code of the address on file for your Cloudflare account. - -### Filing for US sales tax exemption - -Cloudflare is required by law to maintain documentation of tax-exempt sales. If you or your company are exempt from paying sales tax, email [exemptioncertificates@cloudflare.com](mailto:exemptioncertificates@cloudflare.com) from an email address associated with your Cloudflare account and provide one of the following forms of tax-exempt documentation: - -* Resale certificate -* Multi-state tax exemption certificate -* State sales tax exemption certificate -* Partial sales tax exemption certificate - -After your exemption is validated, tax-exempt status is added to your Cloudflare account information. Cloudflare invoices do not contain sales tax for the duration your exemption is valid.  - -*** - -## Russia (VAT) - -Foreign e-services suppliers are required by law to collect taxes on the supply of e-services to Russian customers. Cloudflare customers with Russian billing addresses are charged a 20% flat tax rate based on their billing address on file. - -[Update your billing information](https://support.cloudflare.com/hc/articles/200170236/#12345682) with your Russian VAT ID to include it in your Cloudflare invoices. - -:::note - -There is no tax exemption for Russian customers. -::: - -*** - -## Singapore (GST) - -Cloudflare adds 9% sales tax for individuals and non-GST registered business customers within Singapore. GST-registered customers are required to self access GST. Refunds are not issued for taxed customers that were missing the GST Registration Number within their Cloudflare account. - -Contact [billing@cloudflare.com](mailto:billing@cloudflare.com) with any questions. - -*** - -## Taiwan (VAT) - -Cloudflare collects VAT on all pay-as-you-go customers in Taiwan. The eGUI Invoice ID and eGUI Code are shown in the Cloudflare dashboard and are required to retrieve an invoice from the Taiwan government. - -*** - -## Japan (CT) - -Cloudflare Inc. is currently registered in Japan as of October 1st, 2023. Due to some constraints, Cloudflare will be only able to start collecting tax from PAYGO customers on April 1st, 2024. - -*** - -## Canada - -All **NON-GST Registered** Customers who are located in Canada are required by law to pay tax. - -:::note - -Anyone who provides a GST ID is exempt, no other exceptions -::: - -*** - -## Malaysia (VAT) - -All customers who are located in Malaysia are required to pay tax. This includes companies located or whose management is located in Malaysia. **Non-Residents of Malaysia are exempt.** - -If there is no invoice, there is no VAT. VAT is calculated on the amount billed. - -*** - -## South Africa (VAT) - -All customers who are located in South Africa are required to pay tax. This includes companies located or whose management is located in South Africa. **Non-Residents of South Africa are exempt.** - -If there is no invoice, there is no VAT. VAT is calculated on the amount billed. - -*** - -## India (GST) - -Cloudflare Inc. is registered for Goods and Services Tax (GST) purposes in India as of October 1st, 2023. - -An email communication, in both English and Hindi, was shared at the end of October and the beginning of November with all Indian customers to inform and request them to update addresses and GST IDs accordingly. - -Make sure that your complete address and GST ID is properly updated on your account to avoid additional charges. - -## Kenya (VAT) - -Cloudflare will issue tax invoices and add VAT at the 16% standard rate on top of the amounts charged beginning on October 1st, 2023. - -You may update your VAT registration number in your account profile. - -Reach out to Cloudflare via email [indirect\_tax@cloudflare.com](mailto:indirect_tax@cloudflare.com) if you have any tax related concerns or questions. diff --git a/src/content/partials/fundamentals/billing-add-payment-method.mdx b/src/content/partials/fundamentals/billing-add-payment-method.mdx deleted file mode 100644 index a4202ecfcf881aa..000000000000000 --- a/src/content/partials/fundamentals/billing-add-payment-method.mdx +++ /dev/null @@ -1,51 +0,0 @@ ---- -{} - ---- - -A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details. - -:::note - - -Customers in the [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have additional payment options such as wire and ACH as well as yearly or quarterly billing. - - -::: - -To add or update your primary payment method, - -1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com). - -2. On the left sidebar, select **Manage account** > **Billing**. - -3. Select **Payment Info**. - -4. If there is no payment method on file, the **Payment Method** dialog opens automatically. Otherwise, select **Manage** next to your current payment method and the **Payment Method** dialog opens. - -5. Enter the required information based on the payment options below: - * If paying by credit card: - * Enter all the information required under the **Credit Card Details** form. - * To add your business information to your invoice, include your **Company** and **VAT/GST Number**, if applicable. - - * If paying by PayPal (will charge your credit card if you do not have enough funds in your PayPal account): - * Select the **PayPal logo** on the upper right. - * Follow the online instructions until PayPal returns you to Cloudflare **Payment Method** dialog where you can continue with your set-up. - * Verify that your **PayPal username** now appears next to the **PayPal logo**. - * Add your account contact information as well as **Company** and **VAT/GST Number**, if applicable. - -:::note - - -Because some countries charge tax goods and services on personal accounts, you may be asked to indicate whether your Cloudflare account is personal or business to determine tax eligibility. - - -::: - -6. Review the payment method and contact information to ensure it is accurate. - -7. To finish, select **Confirm**. - -Ensure your new payment method now appears in the **Payment Method** section. - -Enterprise customers must email [ar@cloudflare.com](mailto:ar@cloudflare.com) with the last four digits of the credit card and its expiration date. From a0a79e8d88136b0695647159c57fff9b783115ce Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Denise=20Pe=C3=B1a?= <75506267+dcpena@users.noreply.github.com> Date: Mon, 19 May 2025 11:06:38 -0500 Subject: [PATCH 5/7] Apply suggestions from code review Co-authored-by: Jun Lee --- src/content/docs/billing/billing-policy.mdx | 2 +- src/content/docs/billing/create-billing-profile.mdx | 4 ++-- src/content/docs/billing/invoices.mdx | 6 +++--- src/content/docs/billing/sales-tax.mdx | 2 +- src/content/docs/billing/troubleshoot-invoices.mdx | 2 +- src/content/docs/billing/update-billing-info.mdx | 8 ++++---- src/content/docs/billing/usage-based-billing.mdx | 4 ++-- 7 files changed, 14 insertions(+), 14 deletions(-) diff --git a/src/content/docs/billing/billing-policy.mdx b/src/content/docs/billing/billing-policy.mdx index 2e2f5e64905088e..9016cbc37cef91d 100644 --- a/src/content/docs/billing/billing-policy.mdx +++ b/src/content/docs/billing/billing-policy.mdx @@ -94,7 +94,7 @@ Gift cards and pre-payment cards may not be accepted for payment as they are not For services subject to usage-based billing, Cloudflare may preauthorize your credit card at any point in a billing period to confirm the payment method on file can cover accrued fees. This is a temporary hold and you will not be charged until the end of your billing period. If your payment method is validated, service will continue normally. -If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](https://developers.cloudflare.com/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted. +If your payment method fails, we may suspend your access to the usage-based billing services for which we conducted the preauthorization. In the case of [R2](/r2/), you will not be able to access your R2 buckets and requests will return errors, but your data will remain secure. If you do not update your payment method within 30 days, the data related to any usage-based billing service(s) may be deleted. To regain access, you must settle any outstanding balances and pass preauthorization with a valid payment method. To update your primary payment method, navigate to the **Manage Account** > **Billing** > **Payment** section of your account. Upon validation of your updated payment details, we will promptly reactivate your subscription(s), which will restore access to the relevant data and services. diff --git a/src/content/docs/billing/create-billing-profile.mdx b/src/content/docs/billing/create-billing-profile.mdx index 244dad7851817aa..83b899f6bc4b211 100644 --- a/src/content/docs/billing/create-billing-profile.mdx +++ b/src/content/docs/billing/create-billing-profile.mdx @@ -10,7 +10,7 @@ sidebar: A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details. :::note -Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have [additional payment options](/billing/create-billing-profile/#payment-options) such as wire and ACH as well as yearly or quarterly billing. +Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/contact/) have [additional payment options](/billing/create-billing-profile/#payment-options) such as wire and ACH, as well as yearly or quarterly billing. ::: 1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. @@ -20,7 +20,7 @@ Customers on an [Enterprise plan](https://www.cloudflare.com/plans/enterprise/co 5. Enter the required information based on the payment options below: **Credit card**: 1. Enter the required information under the **Credit Card Details** form. - 2. If applicable, add your business information to your invoice, include your **Company** and **VAT/GST Number**. + 2. If applicable, add your business information to your invoice, including your **Company** and **VAT/GST Number**. **PayPal** (Your credit card will be charged if you have insufficient funds in your PayPal account): 1. Select the **PayPal**. diff --git a/src/content/docs/billing/invoices.mdx b/src/content/docs/billing/invoices.mdx index 28e2e4d989e83e3..565bdb7552b50ff 100644 --- a/src/content/docs/billing/invoices.mdx +++ b/src/content/docs/billing/invoices.mdx @@ -12,7 +12,7 @@ You will receive an invoice in the **Billing** section of your Cloudflare accoun * Add a new domain to a Cloudflare account. * Enable or renew a subscription or add-on service. -For any historical invoices not included in the **Billing** section, [contact Cloudflare support](https://developers.cloudflare.com/support/contacting-cloudflare-support/). +For any historical invoices not included in the **Billing** section, [contact Cloudflare support](/support/contacting-cloudflare-support/). :::note Enterprise customers receive invoices directly from the Cloudflare accounting team. @@ -20,7 +20,7 @@ Enterprise customers receive invoices directly from the Cloudflare accounting te ## Enable email invoices from Cloudflare -To enable Cloudflare invoice emails, which are sent when you add or remove subscriptions from your account: +To enable Cloudflare invoice emails which are sent when you add or remove subscriptions from your account: 1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account. 2. Go to **Manage Account** > **Billing**. @@ -41,7 +41,7 @@ After you enable email invoices, you will receive invoices via email: 4. Find the invoice you want to download and select the icon next to the invoice number. :::note -Invoices cannot be regenerated after they issued. Any pending billing updates or changes will appear in the next month's invoice. +Invoices cannot be regenerated after they are issued. Any pending billing updates or changes will appear in the next month's invoice. ::: ## Billing cycles diff --git a/src/content/docs/billing/sales-tax.mdx b/src/content/docs/billing/sales-tax.mdx index f7e512c894b0651..4c732cf32101cf5 100644 --- a/src/content/docs/billing/sales-tax.mdx +++ b/src/content/docs/billing/sales-tax.mdx @@ -10,7 +10,7 @@ To adhere to tax laws in Russia and certain US states, Cloudflare collects sales To avoid unwanted charges, ensure your billing address and payment method are accurate within your Cloudflare account. :::note -Cloudflare customers in a sponsorship program (i.e., [Project Athenian](https://www.cloudflare.com/athenian/), [Project Galileo](https://www.cloudflare.com/galileo/), [Cloudflare for Campaigns](https://www.cloudflare.com/campaigns/) are not charged sales tax. +Cloudflare customers in a sponsorship program (i.e. [Project Athenian](https://www.cloudflare.com/athenian/), [Project Galileo](https://www.cloudflare.com/galileo/), [Cloudflare for Campaigns](https://www.cloudflare.com/campaigns/)) are not charged sales tax. ::: ## US State sales tax diff --git a/src/content/docs/billing/troubleshoot-invoices.mdx b/src/content/docs/billing/troubleshoot-invoices.mdx index b70107c0887ef08..24af10e2e41e929 100644 --- a/src/content/docs/billing/troubleshoot-invoices.mdx +++ b/src/content/docs/billing/troubleshoot-invoices.mdx @@ -17,7 +17,7 @@ Billing periods are 30 days. Payments for all recurring monthly costs are proces ## Cloudflare invoice without company name -To add your business or company name, VAT ID, or Tax ID/EIN on an invoice, add the company name when [updating billing information](billing/update-billing-info/). +To add your business or company name, VAT ID, or Tax ID/EIN on an invoice, add the company name when [updating billing information](/billing/update-billing-info/). ## Inconsistent invoice and payment amounts diff --git a/src/content/docs/billing/update-billing-info.mdx b/src/content/docs/billing/update-billing-info.mdx index 7db62db689213bd..2eb7747d007c564 100644 --- a/src/content/docs/billing/update-billing-info.mdx +++ b/src/content/docs/billing/update-billing-info.mdx @@ -7,7 +7,7 @@ sidebar: To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate. -If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/). +If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/). ## Update payment methods @@ -23,7 +23,7 @@ If Cloudflare is unable to process your payment, review [Troubleshooting failed Before removing your payment method from file, you must cancel all Cloudflare paid services. :::caution -If you currently subscribe to any [add-on services](/billing/usage-based-billing/), Cloudflare must always have a payment method on file. If you need to remove a payment method, you must enter a new one to replace it or you will see an error. +If you currently subscribe to any [add-on services](/billing/usage-based-billing/), Cloudflare must always have a payment method on file. If you need to remove a payment method, you must enter a new one to replace it. You cannot delete a payment method if a payment fails or if there is an outstanding balance. Until Cloudflare processes payment, you can only add or edit your payment method. ::: @@ -37,7 +37,7 @@ You cannot delete a payment method if a payment fails or if there is an outstand ## Update your billing address -The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter you payment method. The process for updating your billing address depends on the payment method. +The billing address is associated with your payment method and is used to calculate your sales tax. If you need to update your billing address, you must also enter your payment method. The process for updating your billing address depends on the payment method. If paying by credit card: @@ -56,4 +56,4 @@ Your billing email address is particularly important if you have [opted into ema 2. Go to **Manage Account** > **Billing**. 3. Go to **Invoices and documents**. 4. From **Billing email preference**, select **Change email address**. -5. Enter and confirm your new email address and select **Save**. +5. Enter and confirm your new email address, then select **Save**. diff --git a/src/content/docs/billing/usage-based-billing.mdx b/src/content/docs/billing/usage-based-billing.mdx index 29a93050eb80170..66da36f08268d56 100644 --- a/src/content/docs/billing/usage-based-billing.mdx +++ b/src/content/docs/billing/usage-based-billing.mdx @@ -16,14 +16,14 @@ The pricing structure varies based on the service being used. ## Usage-Based billing notifications -For customers on Professional plans or higher, you can monitor the usage of Cloudflare add-ons by enabling email notifications. When enabled, you will receive a notification to the billing email address on file when the traffic, queries, requests, or minutes watched exceed your desired threshold. +For customers on Professional plans or higher, you can monitor the usage of Cloudflare add-ons by enabling email notifications. When enabled, you will receive a notification to the billing email address on file when the traffic, queries, requests, or minutes-watched exceed your desired threshold. :::note The email notifications are for informational purposes only. Actual usage and billing may vary. Your monthly invoice is the most reliable source for billing information. ::: -You can choose the product that you want to be notified about and the threshold that triggers the notification. Thresholds depend on the product chosen. +You can choose both the product that you want to be notified about, and the threshold that triggers the notification. Thresholds depend on the product chosen. For example, Argo Smart Routing has **Notify when total bytes of traffic exceeds** as a threshold, and Load Balancing has **Notify when total number of DNS Queries exceeds** as a threshold. From c9eb160fc2d290869b672fd6f25b1a5826091083 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Denise=20Pe=C3=B1a?= <75506267+dcpena@users.noreply.github.com> Date: Mon, 19 May 2025 11:08:11 -0500 Subject: [PATCH 6/7] Update src/content/docs/billing/billing-policy.mdx Co-authored-by: Jun Lee --- src/content/docs/billing/billing-policy.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/src/content/docs/billing/billing-policy.mdx b/src/content/docs/billing/billing-policy.mdx index 9016cbc37cef91d..13efa84e8d96fbb 100644 --- a/src/content/docs/billing/billing-policy.mdx +++ b/src/content/docs/billing/billing-policy.mdx @@ -105,5 +105,5 @@ For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en- ## Related resources * [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/) -* [Understanding Cloudflare Invoices](https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/understand-invoices/) -* [Understanding Cloudflare sales tax](https://developers.cloudflare.com/support/account-management-billing/understanding-cloudflare-sales-tax/) \ No newline at end of file +* [Understanding Cloudflare Invoices](/fundamentals/subscriptions-and-billing/understand-invoices/) +* [Understanding Cloudflare sales tax](/billing/sales-tax/) \ No newline at end of file From 662492e8a5264f9d1c2d79cc2fd7988e21be752f Mon Sep 17 00:00:00 2001 From: Denise Pena Date: Mon, 19 May 2025 13:08:05 -0500 Subject: [PATCH 7/7] Fixed broken links to old URLs --- src/content/docs/argo-smart-routing/get-started.mdx | 4 ++-- src/content/docs/billing/billing-policy.mdx | 4 ++-- src/content/docs/billing/update-billing-info.mdx | 2 +- src/content/docs/fundamentals/setup/accounts-and-zones.mdx | 2 +- .../docs/fundamentals/setup/manage-domains/remove-domain.mdx | 2 +- src/content/docs/fundamentals/setup/manage-members/roles.mdx | 2 +- .../fundamentals/subscriptions-and-billing/change-plan.mdx | 2 +- .../fundamentals/subscriptions-and-billing/delete-account.mdx | 4 ++-- .../docs/load-balancing/get-started/enable-load-balancing.mdx | 2 +- src/content/docs/r2/pricing.mdx | 2 +- .../page-rules/troubleshooting/billing-and-subscription.mdx | 2 +- src/content/docs/tenant/get-started.mdx | 2 +- src/content/partials/fundamentals/ubb-recommendation.mdx | 2 +- 13 files changed, 16 insertions(+), 16 deletions(-) diff --git a/src/content/docs/argo-smart-routing/get-started.mdx b/src/content/docs/argo-smart-routing/get-started.mdx index 312a4f81b0a917c..0eff14fe68e6a61 100644 --- a/src/content/docs/argo-smart-routing/get-started.mdx +++ b/src/content/docs/argo-smart-routing/get-started.mdx @@ -20,7 +20,7 @@ To enable [Argo Smart Routing](https://dash.cloudflare.com/?to=/:account/:zone/t 3. For **Argo Smart Routing**, switch the toggle to **On**. 4. Provide your billing information. - - If you do not have a [billing profile](/fundamentals/subscriptions-and-billing/create-billing-profile/), enter your billing information. + - If you do not have a [billing profile](/billing/create-billing-profile/), enter your billing information. - If you have a billing profile, confirm your billing information. @@ -28,7 +28,7 @@ To enable [Argo Smart Routing](https://dash.cloudflare.com/?to=/:account/:zone/t To enable or disable Argo Smart Routing with the API, send a [`PATCH`](/api/resources/argo/subresources/smart_routing/methods/edit/) request with the `value` parameter set to your desired setting (`"on"` or `"off"`). -You will need to already have a [billing profile](/fundamentals/subscriptions-and-billing/create-billing-profile/) on your account to enable Argo Smart Routing. +You will need to already have a [billing profile](/billing/create-billing-profile/) on your account to enable Argo Smart Routing. diff --git a/src/content/docs/billing/billing-policy.mdx b/src/content/docs/billing/billing-policy.mdx index 13efa84e8d96fbb..59fa66ad6e0eb4f 100644 --- a/src/content/docs/billing/billing-policy.mdx +++ b/src/content/docs/billing/billing-policy.mdx @@ -12,7 +12,7 @@ Cloudflare plans and add-on services are billed every 30 days for each domain in Cloudflare also collects sales tax as governed by local laws. Sales taxes are computed based on the nine (9) digit postal code of either the shipping or billing address on file for your Cloudflare account where applicable. :::note -If you are a US-based customer, you can [file for sales tax exemption](/billing/sales-tax//#filing-for-us-sales-tax-exemption/). +If you are a US-based customer, you can [file for sales tax exemption](/billing/sales-tax/#filing-for-us-sales-tax-exemption/). ::: Cloudflare issues a separate invoice for plans and subscriptions (or add-on services) for every domain added to a Cloudflare account. @@ -105,5 +105,5 @@ For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en- ## Related resources * [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/) -* [Understanding Cloudflare Invoices](/fundamentals/subscriptions-and-billing/understand-invoices/) +* [Understanding Cloudflare Invoices](/billing/invoices/) * [Understanding Cloudflare sales tax](/billing/sales-tax/) \ No newline at end of file diff --git a/src/content/docs/billing/update-billing-info.mdx b/src/content/docs/billing/update-billing-info.mdx index 2eb7747d007c564..58ebbb85445156c 100644 --- a/src/content/docs/billing/update-billing-info.mdx +++ b/src/content/docs/billing/update-billing-info.mdx @@ -7,7 +7,7 @@ sidebar: To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate. -If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/). +If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/billing/troubleshoot-failed-payments/). ## Update payment methods diff --git a/src/content/docs/fundamentals/setup/accounts-and-zones.mdx b/src/content/docs/fundamentals/setup/accounts-and-zones.mdx index cac6046019866fc..4aa263092237403 100644 --- a/src/content/docs/fundamentals/setup/accounts-and-zones.mdx +++ b/src/content/docs/fundamentals/setup/accounts-and-zones.mdx @@ -52,7 +52,7 @@ Several account-level products - such as [Workers](/workers/), [Pages](/pages/), After you [log in](https://dash.cloudflare.com) and select an account - but before you select a zone - the sidebar will list account-level products. -Accounts also have their own settings, including [account billing profiles](/fundamentals/subscriptions-and-billing/create-billing-profile/), [account members](/fundamentals/setup/manage-members/), [lists](/waf/tools/lists/), and more. +Accounts also have their own settings, including [account billing profiles](/billing/create-billing-profile/), [account members](/fundamentals/setup/manage-members/), [lists](/waf/tools/lists/), and more. ### Navigation diff --git a/src/content/docs/fundamentals/setup/manage-domains/remove-domain.mdx b/src/content/docs/fundamentals/setup/manage-domains/remove-domain.mdx index 30894e83593aa64..0f364c36283addc 100644 --- a/src/content/docs/fundamentals/setup/manage-domains/remove-domain.mdx +++ b/src/content/docs/fundamentals/setup/manage-domains/remove-domain.mdx @@ -7,7 +7,7 @@ head: --- -Consider the following sections on how you can remove domains from Cloudflare. Removing your domain cancels all active subscriptions, which will not be refunded per our [billing policy](/support/account-management-billing/cloudflare-billing-policy/). If you add this domain back to Cloudflare later, you will need to re-purchase all subscriptions. Removing your domain from Cloudflare does not change your domain registration. +Consider the following sections on how you can remove domains from Cloudflare. Removing your domain cancels all active subscriptions, which will not be refunded per our [billing policy](/billing/billing-policy/). If you add this domain back to Cloudflare later, you will need to re-purchase all subscriptions. Removing your domain from Cloudflare does not change your domain registration. ## Before removing your domain diff --git a/src/content/docs/fundamentals/setup/manage-members/roles.mdx b/src/content/docs/fundamentals/setup/manage-members/roles.mdx index cb5f07619a8127a..4167a8432de3e2b 100644 --- a/src/content/docs/fundamentals/setup/manage-members/roles.mdx +++ b/src/content/docs/fundamentals/setup/manage-members/roles.mdx @@ -24,7 +24,7 @@ Account-scoped roles apply across an entire Cloudflare account, and through all | API Gateway Read | Grants read access to [API Gateway (including API Shield)](/api-shield/) for all domains in an account. | | Audit Logs Viewer | Can view [Audit Logs](/fundamentals/setup/account/account-security/review-audit-logs/). | | Bot Management (Account-wide) | Can edit [Bot Management](/bots/plans/bm-subscription/) (including [Super Bot Fight Mode](/bots/get-started/super-bot-fight-mode/)) configurations for all domains in account. | -| Billing | Can edit the account's [billing profile](/fundamentals/subscriptions-and-billing/create-billing-profile/) and subscriptions | +| Billing | Can edit the account's [billing profile](/billing/create-billing-profile/) and subscriptions | | Cloudflare Access | Can edit [Cloudflare Access](/cloudflare-one/policies/access/) and [Cloudflare Tunnel](/cloudflare-one/connections/connect-networks/). | | Cache Purge | Can purge the edge cache and allows the reading of zone settings. | | Cloudflare DEX | Can edit [Cloudflare DEX](/cloudflare-one/insights/dex/). | diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/change-plan.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/change-plan.mdx index 12dc5e32fe54106..7c49c0dbfe98e57 100644 --- a/src/content/docs/fundamentals/subscriptions-and-billing/change-plan.mdx +++ b/src/content/docs/fundamentals/subscriptions-and-billing/change-plan.mdx @@ -11,7 +11,7 @@ Occasionally, you may want to upgrade or downgrade the plan associated with a sp Only Super Administrators can manage changes to domain plans. -If you decide to downgrade or remove a domain, Cloudflare does not issue refunds. Refer to our [billing policy](/support/account-management-billing/cloudflare-billing-policy/) for more information. +If you decide to downgrade or remove a domain, Cloudflare does not issue refunds. Refer to our [billing policy](/billing/billing-policy/) for more information. Upgrades are processed immediately, but downgrades are not processed until the end of the billing period. You will not be able to upgrade if you have an unpaid invoice. When downgrading, you are allowed to continue using the higher plans' products until the new billing period begins. diff --git a/src/content/docs/fundamentals/subscriptions-and-billing/delete-account.mdx b/src/content/docs/fundamentals/subscriptions-and-billing/delete-account.mdx index 82bc5288777393f..877945a9ecd7765 100644 --- a/src/content/docs/fundamentals/subscriptions-and-billing/delete-account.mdx +++ b/src/content/docs/fundamentals/subscriptions-and-billing/delete-account.mdx @@ -30,9 +30,9 @@ Before Cloudflare can cancel your account and delete your personal information, * If you are using a Cloudflare [CNAME setup](/dns/zone-setups/partial-setup/), [update your DNS records](/dns/manage-dns-records/how-to/create-dns-records/#edit-dns-records) at your DNS provider to point to your website IPs or hostnames instead of Cloudflare. -* [Delete payment information](/fundamentals/subscriptions-and-billing/update-billing-info/#delete-your-current-payment-method) +* [Delete payment information](/billing/update-billing-info/#delete-your-current-payment-method) -* (*Optional*) [Download a copy of your invoices](/fundamentals/subscriptions-and-billing/understand-invoices/#download-invoice). Once deleted, the invoices will no longer be accessible and cannot be re-sent to you. +* (*Optional*) [Download a copy of your invoices](/billing/invoices/#download-invoice). Once deleted, the invoices will no longer be accessible and cannot be re-sent to you. ## Delete your Cloudflare account diff --git a/src/content/docs/load-balancing/get-started/enable-load-balancing.mdx b/src/content/docs/load-balancing/get-started/enable-load-balancing.mdx index 0ac292804ad0fc8..d14b99c24aff43f 100644 --- a/src/content/docs/load-balancing/get-started/enable-load-balancing.mdx +++ b/src/content/docs/load-balancing/get-started/enable-load-balancing.mdx @@ -12,7 +12,7 @@ description: Learn how to enable load balancing. import { Render } from "~/components" -Load balancing is an add-on for your account, meaning your account needs a [billing profile](/fundamentals/subscriptions-and-billing/create-billing-profile/). +Load balancing is an add-on for your account, meaning your account needs a [billing profile](/billing/create-billing-profile/). To enable [Load Balancing](https://dash.cloudflare.com/?to=/:account/:zone/traffic/load-balancing): diff --git a/src/content/docs/r2/pricing.mdx b/src/content/docs/r2/pricing.mdx index 75856a010a56a8c..3bde0af8b1ad53c 100644 --- a/src/content/docs/r2/pricing.mdx +++ b/src/content/docs/r2/pricing.mdx @@ -144,7 +144,7 @@ If a user writes 100,000 files with an average size of 100 KB object and reads 1 ## Cloudflare billing policy -To learn more about how usage is billed, refer to [Cloudflare Billing Policy](/support/account-management-billing/cloudflare-billing-policy/). +To learn more about how usage is billed, refer to [Cloudflare Billing Policy](/billing/billing-policy/). ## Frequently asked questions diff --git a/src/content/docs/rules/page-rules/troubleshooting/billing-and-subscription.mdx b/src/content/docs/rules/page-rules/troubleshooting/billing-and-subscription.mdx index 0c02604d2ec042b..1bcb3d19415b2ca 100644 --- a/src/content/docs/rules/page-rules/troubleshooting/billing-and-subscription.mdx +++ b/src/content/docs/rules/page-rules/troubleshooting/billing-and-subscription.mdx @@ -36,4 +36,4 @@ When you change plans, you will keep your Page Rules add-on subscription. You will be billed for and have access to your additional Page Rules until the end of your current billing cycle. -Your plan will adjust at the start of your next billing cycle. For more details, refer to our [billing policy](/support/account-management-billing/cloudflare-billing-policy/). +Your plan will adjust at the start of your next billing cycle. For more details, refer to our [billing policy](/billing/billing-policy/). diff --git a/src/content/docs/tenant/get-started.mdx b/src/content/docs/tenant/get-started.mdx index 10f0bffb7ea053a..c25a3fc3f8c9785 100644 --- a/src/content/docs/tenant/get-started.mdx +++ b/src/content/docs/tenant/get-started.mdx @@ -13,7 +13,7 @@ Having access to Cloudflare’s provisioning capabilities allows you to more eas ### Channel and Alliance partner account setup -Before using the Tenant API, you need to [create an account](/fundamentals/setup/account/create-account/), [verify your email address](/fundamentals/setup/account/verify-email-address/), and [add your billing information](/fundamentals/subscriptions-and-billing/create-billing-profile/). +Before using the Tenant API, you need to [create an account](/fundamentals/setup/account/create-account/), [verify your email address](/fundamentals/setup/account/verify-email-address/), and [add your billing information](/billing/create-billing-profile/). After you sign your partner agreement with Cloudflare, Cloudflare will add [certain entitlements](/tenant/structure/) to your account that allow you to provision and manage custom accounts. If you have signed your partner agreement and your account has not yet been enabled, MSP partners should contact `partners@cloudflare.com` and Agency Partners should contact `agency@cloudflare.com`. diff --git a/src/content/partials/fundamentals/ubb-recommendation.mdx b/src/content/partials/fundamentals/ubb-recommendation.mdx index 7e7fc7cd3a8b71a..5cdb90ffb84e466 100644 --- a/src/content/partials/fundamentals/ubb-recommendation.mdx +++ b/src/content/partials/fundamentals/ubb-recommendation.mdx @@ -3,7 +3,7 @@ --- -Since this is a service with [usage-based billing](/support/account-management-billing/billing-add-on-service/), Cloudflare recommends that you set up usage-based billing notifications to avoid unexpected bills. +Since this is a service with [usage-based billing](/billing/usage-based-billing/), Cloudflare recommends that you set up usage-based billing notifications to avoid unexpected bills. To set up those notifications: