diff --git a/src/components/DocsAI.tsx b/src/components/DocsAI.tsx
index 6f7a1cc227782a5..42301ed8ce33c4a 100644
--- a/src/components/DocsAI.tsx
+++ b/src/components/DocsAI.tsx
@@ -201,7 +201,7 @@ export default function SupportAI() {
 							{
 								role: "assistant",
 								content:
-									"I'm unable to provide an answer to that at the moment. Please rephrase your query and I'll try again.",
+									"We are experiencing errors with your request. These errors can be due to too many requests or an issue with our upstream model availability.\n\nTry asking again later. If that does not work, search [our docs](/search/) or the [Cloudflare Community](community.cloudflare.com/search).",
 							},
 						]);
 						throw error;