Skip to content

[SSL] Update troubleshooting.mdx #23480

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 5 commits into from
Jul 10, 2025
Merged

[SSL] Update troubleshooting.mdx #23480

Changes from all commits
Commits
Show all changes
5 commits
Select commit Hold shift + click to select a range
48eb2a9
[SSL] Update troubleshooting.mdx
ngayerie Jul 7, 2025
3a324c2
Fix capitalization
RebeccaTamachiro Jul 10, 2025
d2db73c
Replace 'APEX validation' terminology by DCV
RebeccaTamachiro Jul 10, 2025
96f7b3d
Separate delete instructions from timed out section
RebeccaTamachiro Jul 10, 2025
c66c762
Link out sooner to DCV page and reword last bullet
RebeccaTamachiro Jul 10, 2025
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
9 changes: 7 additions & 2 deletions src/content/docs/ssl/edge-certificates/universal-ssl/troubleshooting.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -8,6 +8,7 @@ head:
content: Troubleshooting Universal SSL
description: Review how to troubleshoot issues such as certificate timeouts when using Cloudflare Universal SSL.
---

## Resolve a timed out state

If a certificate issuance times out, Cloudflare tells you where in the chain of issuance the timeout occurred: Initializing, Validation, Issuance, Deployment, or Deletion.
Expand All @@ -16,8 +17,12 @@ To resolve timeout issues, try one or more of the following options:

* Change the **Proxy status** of related DNS records to **DNS only** (gray-clouded) and wait at least a minute. Then, change the **Proxy status** back to **Proxied** (orange-clouded).
* [Disable Universal SSL](/ssl/edge-certificates/universal-ssl/disable-universal-ssl/) and wait at least a minute. Then, re-enable Universal SSL.
* Send a PATCH request to the [validation endpoint](/api/resources/ssl/subresources/verification/methods/edit/) using the same DCV method (API only). Please make sure that the `--data` field is not empty in your request.
* Follow the [APEX validation method](/ssl/edge-certificates/changing-dcv-method/methods/#perform-dcv).
* Send a PATCH request to the [validation endpoint](/api/resources/ssl/subresources/verification/methods/edit/) using the same [DCV method](/ssl/edge-certificates/changing-dcv-method/) (API only). Make sure that the `--data` field is not empty in your request.
* Review your domain control validation (DCV). Changing the DCV method will restart certificate issuance.

## Delete certificates

You can [use the API](/api/resources/ssl/subresources/certificate_packs/methods/delete/) to delete certificates that you no longer want listed on the Cloudflare dashboard.

## Other issues

Expand Down
Loading