From 930a55c732314d89f6678efdbb8e48b0a61efd6a Mon Sep 17 00:00:00 2001 From: dom-cf <147167579+dom-cf@users.noreply.github.com> Date: Mon, 14 Jul 2025 16:41:57 +0100 Subject: [PATCH 1/3] Update cname-domain-verification.mdx Updating DNS Troubleshooting for CNAME records to reflect the change in name of the CNAME flattening setting and the addition of per record flattening. --- .../troubleshooting/cname-domain-verification.mdx | 4 +++- 1 file changed, 3 insertions(+), 1 deletion(-) diff --git a/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx b/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx index 62990963dd634a..f4554ec4894af7 100644 --- a/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx +++ b/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx @@ -26,4 +26,6 @@ Make sure that: * You have filled in the `CNAME` record fields correctly. * The proxy status is set to **DNS only**. -* Under **DNS** > **Settings**, [CNAME Flattening](/dns/cname-flattening/) is set to **Flatten CNAME at apex**. +* The [flatten](/dns/cname-flattening/) toggle is disabled +* Under **DNS** > **Settings**, [CNAME flattening for all CNAME records](/dns/cname-flattening/) is disabled. + From 605780ccbd6678d9e9fc8ef56d0b4a74e46a60ad Mon Sep 17 00:00:00 2001 From: Rebecca Tamachiro Date: Thu, 17 Jul 2025 10:29:07 +0100 Subject: [PATCH 2/3] Update #causes with most recent scenarios as well --- .../troubleshooting/cname-domain-verification.mdx | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx b/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx index f4554ec4894af7..1dcbe4200e63da 100644 --- a/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx +++ b/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx @@ -18,7 +18,8 @@ Consider the following sections if this is not working correctly for you. You may find issues if you have one of the following: * The `CNAME` record you created for domain verification is set to [**Proxied**](/dns/proxy-status/). -* The `CNAME` record is correctly set to DNS only (not proxied), but your zone has [**Flatten all CNAMEs**](/dns/cname-flattening/set-up-cname-flattening/#for-all-cname-records) option enabled. +* The `CNAME` record is correctly set to DNS only (not proxied) but, in your [zone settings](https://dash.cloudflare.com/?to=/:account/:zone/dns/settings), [**CNAME flattening for all CNAME records**](/dns/cname-flattening/set-up-cname-flattening/#for-all-cname-records) is enabled. +* The `CNAME` record is correctly set to DNS only (not proxied) but CNAME flattening is [enabled for that record specifically](/dns/cname-flattening/set-up-cname-flattening/#per-record). ## Solution From 14c645ba0dbe1466ae692c276fbcac6dfea05532 Mon Sep 17 00:00:00 2001 From: Rebecca Tamachiro Date: Thu, 17 Jul 2025 10:37:37 +0100 Subject: [PATCH 3/3] Style guide adjustments and consolidate bullets under #solution --- .../troubleshooting/cname-domain-verification.mdx | 14 ++++++-------- 1 file changed, 6 insertions(+), 8 deletions(-) diff --git a/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx b/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx index 1dcbe4200e63da..00fa730539a0f1 100644 --- a/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx +++ b/src/content/docs/dns/manage-dns-records/troubleshooting/cname-domain-verification.mdx @@ -9,7 +9,7 @@ head: --- -When configuring services from external providers - such as email services, for example - it is possible that they require you to verify your domain by placing a `CNAME` record at your zone. +When configuring services from external providers - such as email services, for example - it is possible that they require you to verify your domain by placing a CNAME record at your zone. Consider the following sections if this is not working correctly for you. @@ -17,16 +17,14 @@ Consider the following sections if this is not working correctly for you. You may find issues if you have one of the following: -* The `CNAME` record you created for domain verification is set to [**Proxied**](/dns/proxy-status/). -* The `CNAME` record is correctly set to DNS only (not proxied) but, in your [zone settings](https://dash.cloudflare.com/?to=/:account/:zone/dns/settings), [**CNAME flattening for all CNAME records**](/dns/cname-flattening/set-up-cname-flattening/#for-all-cname-records) is enabled. -* The `CNAME` record is correctly set to DNS only (not proxied) but CNAME flattening is [enabled for that record specifically](/dns/cname-flattening/set-up-cname-flattening/#per-record). +* The CNAME record you created for domain verification is set to [**Proxied**](/dns/proxy-status/). +* The CNAME record is correctly set to DNS only (not proxied) but, in your [zone settings](https://dash.cloudflare.com/?to=/:account/:zone/dns/settings), [**CNAME flattening for all CNAME records**](/dns/cname-flattening/set-up-cname-flattening/#for-all-cname-records) is enabled. +* The CNAME record is correctly set to DNS only (not proxied) but CNAME flattening is [enabled for that record specifically](/dns/cname-flattening/set-up-cname-flattening/#per-record). ## Solution Make sure that: -* You have filled in the `CNAME` record fields correctly. -* The proxy status is set to **DNS only**. -* The [flatten](/dns/cname-flattening/) toggle is disabled -* Under **DNS** > **Settings**, [CNAME flattening for all CNAME records](/dns/cname-flattening/) is disabled. +* In your zone DNS settings: [**CNAME flattening for all CNAME records**](/dns/cname-flattening/) is disabled. +* On the DNS records table: you have filled in the CNAME record fields correctly, proxy status is set to **DNS only**, and **Flatten** is disabled.