From 9c01b6945aa4300203cbf64ad63adc4f47998f94 Mon Sep 17 00:00:00 2001 From: mmalden Date: Wed, 30 Jul 2025 10:34:22 -0400 Subject: [PATCH] adding clarification on zone holds for ssl for saas --- .../cloudflare-for-saas/reference/troubleshooting.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.mdx b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.mdx index fe26d5e3d8f3818..64124b5db744037 100644 --- a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.mdx +++ b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.mdx @@ -111,8 +111,8 @@ Consider the following solutions: ## Custom hostname fails to verify because the zone is held -The [zone hold feature](/fundamentals/account/account-security/zone-holds/) is a toggle that will prevent their zone from being activated on other Cloudflare account. -When the option `Also prevent subdomains` is enabled, this prevents the verification of custom hostnames for this domain. The custom hostname will remain in the `Blocked` status, with the following error message: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.` In this case, the owner of the zone needs to [release the hold](/fundamentals/account/account-security/zone-holds/#release-zone-holds) before the custom hostname can become activated. +The [zone hold feature](/fundamentals/account/account-security/zone-holds/) is a toggle that will prevent their zone from being activated on other Cloudflare account. When enabled, Cloudflare is not able to issue an SSL/TLS certificate on behalf of that domain name for either a zone or custom hostname. +When the option `Also prevent subdomains` is enabled, this prevents the verification of custom hostnames for this domain. The custom hostname will remain in the `Blocked` status, with the following error message: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.` In this case, the owner of the zone needs to [release the hold](/fundamentals/account/account-security/zone-holds/#release-zone-holds) before the custom hostname can become activated. After the hostname has been validated, the zone hold can be enabled again. ## Hostnames over 64 characters