diff --git a/src/content/docs/billing/billing-policy.mdx b/src/content/docs/billing/billing-policy.mdx
index e0ff4dd8a20f6de..a8f3995089a97c6 100644
--- a/src/content/docs/billing/billing-policy.mdx
+++ b/src/content/docs/billing/billing-policy.mdx
@@ -107,8 +107,18 @@ To regain access, you must settle any outstanding balances and pass preauthoriza
 
 For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en-us) and submit a Billing request (category: “Payment issue”) to our Support team. They will assist you in verifying your updated payment information.
 
+## Occurrences That Do Not Qualify for a Refund
+
+Please do not request a refund for the following situations:
+
+Billing/Renewal Issues - These often involve charges for renewals, unexpected billing, or issues related to subscription payments
+1) Accidental Purchases of Services and Subscription - This includes instances where users bought the wrong service, made a mistake during the purchase process, or unintentionally upgraded their plan.
+2) Domain Issues: Incorrect domain registration, issues with domain transfers, or accidental domain purchases
+3) Service/Plan Issues: Issues with a service or plan itself, such as attempts to downgrade, cancel unused services, or problems with specific features
+4) Support Issues: Unresolved support issues
+
 ## Related resources
 
 * [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/)
 * [Understanding Cloudflare Invoices](/billing/invoices/)
-* [Understanding Cloudflare sales tax](/billing/sales-tax/)
\ No newline at end of file
+* [Understanding Cloudflare sales tax](/billing/sales-tax/)