re-ordering the docs and reformatting error strings

src/content/docs/billing/pay-invoices-overdue-balances.mdx

@@ -11,11 +11,11 @@ If the automatic retry attempts to take payment fails, and you have not manually
 
 The full range of error messages you may see are:
 
-* could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
-* could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
-* failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
-* could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
-* failed to load account: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
+* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
+* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
+* "failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
+* "could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
+* "failed to load account: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
 
 The simplest way to pay your balance is to click **Pay Now** from your Billing homepage in the Cloudflare dashboard. To see these steps in more detail, refer to [Pay an outstanding balance](#pay-an-outstanding-balance).
 
@@ -33,7 +33,7 @@ When an outstanding balance is due, a new invoice will be created in your accoun
 2. Go to **Manage Account** > **Billing**.
 3. Select **Invoices and documents**.
 4. Select the most recent invoice - the amount shown should match your outstanding balance
-5. On the invoice PDF, look for the section below the “Pay Online” link: “Invoice that pays the following outstanding balance:” and note the invoice number
+5. On the invoice PDF, look for the section below the **Pay Online** link: **Invoice that pays the following outstanding balance:** and note the invoice number
 6. Go back to the **Invoices and documents** section and click to view the invoice number
 
 ## Pay an outstanding balance

src/content/docs/billing/resolve-cannot-remove-payment-method.mdx

@@ -7,8 +7,8 @@ sidebar:
 
 This article will help if you are receiving an error that mentions one of the following errors when attempting to remove a payment method:
 
-* Cannot remove payment method from account with active subscriptions.
-* unable to remove payment method from account with transactions in progress
+* "Cannot remove payment method from account with active subscriptions."
+* "unable to remove payment method from account with transactions in progress"
 
 ## Causes
 * You still have active paid subscriptions

src/content/docs/billing/resolve-you-cannot-modify-this-subscription.mdx

@@ -5,10 +5,10 @@ sidebar:
   order: 15
 ---
 
-This article will help if you are receiving an error that mentions `You cannot modify this subscription since it is currently scheduled to be cancelled` when attempting to cancel or modify a subscription. For reference, the full message you receive may be one of the following:
+This article will help if you are receiving an error that mentions "You cannot modify this subscription since it is currently scheduled to be cancelled" when attempting to cancel or modify a subscription. For reference, the full message you receive may be one of the following:
 
-* failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section.
-* failed in ActionAppendSubscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section.
+* "failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section."
+* "failed in ActionAppendSubscription: failed to apply object products: You cannot modify this subscription since is currently scheduled to be canceled at the end of your current billing period. In order to purchase more of the service, you will need to click the Cancel Downgrade button on the Subscriptions page in the Billing section."
 
 ## Causes
 * You are attempting to cancel a subscription which you have already requested cancellation for

src/content/docs/billing/resolve-zone-cannot-be-ugpraded.mdx

@@ -2,14 +2,14 @@
 title: Resolve the zone cannot be upgraded error
 pcx_content_type: overview
 sidebar:
-  order: 13
+  order: 14
 ---
 
 When trying to upgrade a domain or purchase a subscription, you may see an error that contains one of the following phrases:
 
-* this zone cannot be upgraded
-* there is a problem with your billing profile
-* The zone you are trying to open a subscription for is banned
+* "this zone cannot be upgraded"
+* "there is a problem with your billing profile"
+* "The zone you are trying to open a subscription for is banned"
 
 ## Causes
 * Your account may have an outstanding unpaid balance
@@ -25,14 +25,14 @@ This message appears when the account or domain involved has an outstanding unpa
 
 As a reference, the full error messages you may see are:
 
-* Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.
-* failed to lookup account in db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned.
-* could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned.
-* failed to load account: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* could not run legacy post zone sub request against new zone products: failed to get account type: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
-* failed in ActionAppendSubscription: failed to get account type: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
+* "Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time."
+* "failed to lookup account in db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "failed in ActionAppendSubscription: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile.
+* "failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned."
+* "could not run a legacy post user sub request: failed to update user subscription: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to open a subscription for is banned."
+* "failed to load account: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "could not run legacy post zone sub request against new zone products: failed to get account type: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."
+* "failed in ActionAppendSubscription: failed to get account type: failed to load account from db: Refer to https://cfl.re/3VUQyyL for assistance. For security reasons, there is a problem with your billing profile."

src/content/docs/billing/troubleshoot-failed-payments.mdx

@@ -2,14 +2,14 @@
 title: Resolve a payment failure
 pcx_content_type: overview
 sidebar:
-  order: 12
+  order: 13
 ---
 
 This article will help if you are receiving errors about your payment failing when attempting to purchase something, change an existing subscription, pay an invoice or an outstanding balance. You may see one of the following error messages:
 
-* Contact your bank for assistance. An error occurred while collecting payment.
-* Payment error: authorization failed for [“example.com”]
-* failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: failed to collect latest invoice XXXXXX for subscription YYYYY: Contact your bank for assistance. An error occurred while collecting payment.
+* "Contact your bank for assistance. An error occurred while collecting payment."
+* "Payment error: authorization failed for [“example.com”]"
+* "failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: failed to collect latest invoice XXXXXX for subscription YYYYY: Contact your bank for assistance. An error occurred while collecting payment."
 
 Alternatively, you may receive an email from us about a subscription renewal payment failure with the subject: “[Cloudflare]: We couldn't process your renewal payment” which states “We were unable to process your renewal payment”.
 

src/content/docs/billing/troubleshoot-invoices.mdx

@@ -2,7 +2,7 @@
 title: Troubleshoot invoices
 pcx_content_type: overview
 sidebar:
-  order: 14
+  order: 12
 ---
 
 ## Change in billing contact information