From 3428bc09d82508005f167a61229dce2a3b48208e Mon Sep 17 00:00:00 2001 From: simon-says Date: Tue, 23 Sep 2025 16:54:19 +0100 Subject: [PATCH 1/3] Update domain-status.mdx Clarifying logic around which moved zones do not get automatically deleted --- src/content/docs/dns/zone-setups/reference/domain-status.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/dns/zone-setups/reference/domain-status.mdx b/src/content/docs/dns/zone-setups/reference/domain-status.mdx index c4a5fb25ad943f0..c526c69e9a9cf83 100644 --- a/src/content/docs/dns/zone-setups/reference/domain-status.mdx +++ b/src/content/docs/dns/zone-setups/reference/domain-status.mdx @@ -84,7 +84,7 @@ Cloudflare has authenticated your [nameserver changes](/dns/nameservers/update-n Your domain has failed multiple DNS checks, where either the Cloudflare nameservers are no longer present on your domain's `NS` records ([Full setup](/dns/zone-setups/full-setup/)) or no `SOA` record is returned for the zone ([Partial (CNAME) setup](/dns/zone-setups/partial-setup/)). -Zones that do not have any active paid subscriptions and have been moved will be deleted automatically after 7 days. +Moved zones will be deleted automatically after 7 days. Please note that zones which are not already active in another Cloudflare account and where the moved zones has an active paid subscription will not be automatically deleted. :::caution From d0eb81b3dd4ca7eeb9f0ad53bde7c651329afb0c Mon Sep 17 00:00:00 2001 From: Rebecca Tamachiro <62246989+RebeccaTamachiro@users.noreply.github.com> Date: Thu, 25 Sep 2025 13:55:52 +0100 Subject: [PATCH 2/3] Apply suggestion from code review Co-authored-by: Tom Paulus --- src/content/docs/dns/zone-setups/reference/domain-status.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/src/content/docs/dns/zone-setups/reference/domain-status.mdx b/src/content/docs/dns/zone-setups/reference/domain-status.mdx index c526c69e9a9cf83..781121d8d2cfa10 100644 --- a/src/content/docs/dns/zone-setups/reference/domain-status.mdx +++ b/src/content/docs/dns/zone-setups/reference/domain-status.mdx @@ -84,7 +84,7 @@ Cloudflare has authenticated your [nameserver changes](/dns/nameservers/update-n Your domain has failed multiple DNS checks, where either the Cloudflare nameservers are no longer present on your domain's `NS` records ([Full setup](/dns/zone-setups/full-setup/)) or no `SOA` record is returned for the zone ([Partial (CNAME) setup](/dns/zone-setups/partial-setup/)). -Moved zones will be deleted automatically after 7 days. Please note that zones which are not already active in another Cloudflare account and where the moved zones has an active paid subscription will not be automatically deleted. +Moved zones are automatically deleted after 7 days. However, a zone with an active paid subscription will not be deleted if its domain is not active in another account. :::caution From 66e7db370056921871e44b5ce4b913433468eb2e Mon Sep 17 00:00:00 2001 From: Rebecca Tamachiro Date: Thu, 2 Oct 2025 11:28:34 +0100 Subject: [PATCH 3/3] Remove double negative and restructure to clarify when deletion does occur --- .../dns/zone-setups/reference/domain-status.mdx | 13 ++++++++----- 1 file changed, 8 insertions(+), 5 deletions(-) diff --git a/src/content/docs/dns/zone-setups/reference/domain-status.mdx b/src/content/docs/dns/zone-setups/reference/domain-status.mdx index 781121d8d2cfa10..f6de29f8844ae65 100644 --- a/src/content/docs/dns/zone-setups/reference/domain-status.mdx +++ b/src/content/docs/dns/zone-setups/reference/domain-status.mdx @@ -66,7 +66,7 @@ After you add your domain, Cloudflare performs checks on a schedule to confirm y ### Expected behavior for different plans -If your domain is on the Free plan, it will be deleted automatically if it is not activated within 28 days. +If your domain is on the Free plan, it will be automatically deleted if it is not activated within 28 days. Any pending zone with a paid plan (Pro, Business, Enterprise) will remain pending until the plan is removed, or the domain is activated or [removed from Cloudflare](/fundamentals/manage-domains/remove-domain/). @@ -84,12 +84,15 @@ Cloudflare has authenticated your [nameserver changes](/dns/nameservers/update-n Your domain has failed multiple DNS checks, where either the Cloudflare nameservers are no longer present on your domain's `NS` records ([Full setup](/dns/zone-setups/full-setup/)) or no `SOA` record is returned for the zone ([Partial (CNAME) setup](/dns/zone-setups/partial-setup/)). -Moved zones are automatically deleted after 7 days. However, a zone with an active paid subscription will not be deleted if its domain is not active in another account. +### Expected behavior for different plans -:::caution +If your domain is on the Free plan, it will be automatically deleted after 7 days. -If you have an active paid subscription and no longer wish to use Cloudflare, make sure to also [manually remove your domain](/fundamentals/manage-domains/remove-domain/). -::: +For moved zones with a paid plan (Pro, Business, Enterprise), deletion will occur if any of the following is observed: + +- The paid plan is removed. +- The domain is activated in another Cloudflare account. +- The domain is [manually removed](/fundamentals/manage-domains/remove-domain/) from Cloudflare. ## Deleted