diff --git a/src/content/docs/security-center/cloudforce-one/index.mdx b/src/content/docs/security-center/cloudforce-one/index.mdx index e3e970901c3fa5f..b1833f6b08eba60 100644 --- a/src/content/docs/security-center/cloudforce-one/index.mdx +++ b/src/content/docs/security-center/cloudforce-one/index.mdx @@ -142,3 +142,34 @@ To analyze threat events using Cloudy: 2. Go to **Threat Events** > **Analyze with Cloudy**. Cloudy will show you the top threat events, analyze them, and give you a summary of threat events. You can also decide to receive an analysis based on **Attacker**, **Indicator**, and more. For example, you can enter "Give me a summary of threat events for ABC Attacker". Cloudy will then summarize threat events for ABC attacker. + +## Receive help for an incident + +Cloudforce One allows you to receive help to improve your security posture or recover from a past incident. This allows you to easily report security incidents directly within the Cloudflare dashboard. + +1. In the Cloudflare dashboard, go to the **Threat Intelligence** page. + + + +2. Go to **Incident response services** then complete the following instructions: + +- **Choose service**: + - Select among **Receive post-incident support**, **Request penetration tests**, **Conduct table-top exercises**, **Ask for general security advice**. + - Once you have chosen your desired service, select **Next**. +- **Provide request details**: + - Fill in the information needed based on the service you previously selected. Once you entered all the information, select **Next**. + - Review and submit your request. Then, select **Submit**. +- Once you submit your request, Cloudforce One will reply to you as soon as possible. + +## Request help for active attack + +If you want to stop an active cyber attack, you can request assistance via the Cloudflare dashboard. + +1. In the Cloudflare dashboard, go to the **Account home** page and select your account. + + + +2. On the top bar, select **Support** > **Get help** > **Under attack**. +3. Under **Request help to stop active cyberattacks**, select **Request help**. +4. The dashboard will show you a pop-up where you will need to enter and confirm your phone number. +5. Once you have entered your phone number, select **Confirm number and request help**. Requesting help from the dashboard will page an incident responder and you can expect a call-back as soon as possible. We advise you to wait for the call-back, and only use the phone-line in case you have not heard back from the team within 10 minutes. \ No newline at end of file