diff --git a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/bigcommerce.mdx b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/bigcommerce.mdx index bdac614b2a52aa..820f00190eaeb8 100644 --- a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/bigcommerce.mdx +++ b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/bigcommerce.mdx @@ -52,6 +52,14 @@ If you cannot activate your domain using [proxied DNS records](/dns/proxy-status product="cloudflare-for-platforms" /> +## Zone hold + + + ## Additional support ## Additional support diff --git a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/kinsta.mdx b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/kinsta.mdx index 62bdbeceb16358..6de478ed301d44 100644 --- a/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/kinsta.mdx +++ b/src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/kinsta.mdx @@ -44,6 +44,14 @@ To enable O2O for a specific hostname within a Cloudflare zone, [create](/dns/ma product="cloudflare-for-platforms" /> +## Zone hold + + + ## Additional support +## Zone hold + + + ## Additional support +## Zone hold + + + ## Additional support +## Zone hold + + + ## Additional support ` | `cdn.webflow.com` | Proxied | +## Zone hold + + + ## Product compatibility ## Additional support diff --git a/src/content/partials/cloudflare-for-platforms/provider-guide-zone-hold.mdx b/src/content/partials/cloudflare-for-platforms/provider-guide-zone-hold.mdx new file mode 100644 index 00000000000000..343e065d914842 --- /dev/null +++ b/src/content/partials/cloudflare-for-platforms/provider-guide-zone-hold.mdx @@ -0,0 +1,12 @@ +--- +params: + - providerName +--- + +import { Markdown } from "~/components"; + +If your own Cloudflare zone is on the Enterprise plan, you have access to the [zone hold feature](/fundamentals/account/account-security/zone-holds/), which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold is enabled, it prevents the activation of custom hostnames onboarded to {props.providerName}. {props.providerName} would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.` + +To successfully activate the custom hostname on {props.providerName}, the owner of the zone needs to [temporarily release the hold](/fundamentals/account/account-security/zone-holds/#release-zone-holds). If you are only onboarding a subdomain as a custom hostname to {props.providerName}, only the subfeature titled **Also prevent Subdomains** needs to be temporarily disabled. + +Once the zone hold is temporarily disabled, follow {props.providerName}'s instructions to refresh the custom hostname and it should activate. \ No newline at end of file