TCR-632: rewrite formulation for Enhanced Support in Tuxcare docs

Author: annkots

docs/enterprise-support-for-almalinux/README.md

@@ -357,7 +357,7 @@ There are two levels of support services for AlmaLinux:
 
 | Feature | Essential Support | Enhanced Support |
 |------|:------|:------|
-|Support|<ul><li>AlmaLinux installation/update issues (packaging, dependencies, repositories)</li><li>Migration issues between OS with the same major version (e.g. from CentOS/OL/RHEL 8 to AlmaLinux 8)</li><li>Operating system bugs / kernel crashes; root cause analysis</li></ul> ***Outside the scope: software upgrades, requests to migrate, and the migration between OS with different major versions***|Coverage, includes the following applications: <ul><li>Apps - Identity / Directory<ul><li>FreeIPA, Bind</li><li>openldap</li></ul></li><li>Apps - Infrastructure<ul><li>Ceph</li><li>Samba</li></ul></li><li>Containers (docker, podman)</li><li>VMs (KVM)</li><li>Apps - Package / Config management:<ul><li>Foreman</li><li>Ansible</li><li>Puppet</li><li>Chef</li></ul></li><li>Apps - Web servers<ul><li>nginx</li><li>apache</li><li>squid</li></ul></li><li>Apps - Data<ul><li>SQL Databases (MariaDB, Postgresql)</li><li>Redis, MySQL, InfluxDB, CouchDB</li></ul></li><li>Apps - Security / Compliance<ul><li>OpenSCAP</li></ul></li><li>Devops Apps:<ul><li>gitlab/git, jenkins, kubernetes</li></ul></li><li>Apps - event streaming<ul><li>Apache Kafka</li><li>Rabbitmq</li></ul></li><li>Operating system migration (e.g, from Oracle 8 to AlmaLinux 8)</li><li>Operating system upgrades (e.g, from CentOS 7 to AlmaLinux 8)</li><li>Design & Architecture (e.g., review)</li><li>Data storage, backup assistance</li><li>Configuration assistance</li></ul> ***Outside the scope: code changes, software upgrades, migration between OS with different major versions***|
+|Support|<ul><li>AlmaLinux installation/update issues (packaging, dependencies, repositories)</li><li>Migration advice and recommendations</li><li>Operating system bugs / kernel crashes; root cause analysis</li></ul> ***Outside the scope: software upgrades, requests to perform migration***|Coverage, includes the following applications: <ul><li>Apps - Identity / Directory<ul><li>FreeIPA, Bind</li><li>openldap</li></ul></li><li>Apps - Infrastructure<ul><li>Ceph</li><li>Samba</li></ul></li><li>Containers (docker, podman)</li><li>VMs (KVM)</li><li>Apps - Package / Config management:<ul><li>Foreman</li><li>Ansible</li><li>Puppet</li><li>Chef</li></ul></li><li>Apps - Web servers<ul><li>nginx</li><li>apache</li><li>squid</li></ul></li><li>Apps - Data<ul><li>SQL Databases (MariaDB, Postgresql)</li><li>Redis, MySQL, InfluxDB, CouchDB</li></ul></li><li>Apps - Security / Compliance<ul><li>OpenSCAP</li></ul></li><li>Devops Apps:<ul><li>gitlab/git, jenkins, kubernetes</li></ul></li><li>Apps - event streaming<ul><li>Apache Kafka</li><li>Rabbitmq</li></ul></li><li>Migration advice and recommendations</li><li>Design & Architecture (e.g., review)</li><li>Data storage, backup assistance</li><li>Configuration assistance</li></ul> ***Outside the scope: code changes, software upgrades, requests to perform migration***|
 |Incident Support|24/7/365 support through web ticketing system|24/7/365 support through web ticketing system and email|
 |Allowed Number of Customer Technical Leads|2 per 1000 hosts, with maximum 10|2 per 1000 hosts, with maximum 10|