Added note to work with account team or support.

Author: florence-crl

src/current/v25.4/crdb-internal.md

@@ -5,18 +5,24 @@ toc: true
 docs_area: reference.sql
 ---
 
-The `crdb_internal` [system catalog]({% link {{ page.version.version }}/system-catalogs.md %}) is a [schema]({% link {{ page.version.version }}/schema-design-overview.md %}#schemas) that contains information about internal objects, processes, and metrics related to a specific database. `crdb_internal` tables are read-only.
+The `crdb_internal` [system catalog]({% link {{ page.version.version }}/system-catalogs.md %}) is a [schema]({% link {{ page.version.version }}/schema-design-overview.md %}#schemas) that contains information about internal objects, processes, and metrics related to a specific database. `crdb_internal` tables are read-only.  The `crdb_internal` schema is intended for advanced support scenarios only, and should be accessed under the guidance of Cockroach Labs.
 
 ## Access control
 
-{% include_cached new-in.html version="v25.4" %} CockroachDB treats most objects in the `crdb_internal` schema, as well as tables and built-in functions in the `system` database, as *unsafe internals*. Access to these objects is controlled by the [`allow_unsafe_internals` session variable]({% link {{ page.version.version }}/session-variables.md %}#allow-unsafe-internals). This variable defaults to `on`, but you should set it to `off` to avoid unintentional access unless explicitly advised by Cockroach Labs.
+{% include_cached new-in.html version="v25.4" %} CockroachDB treats most objects in the `crdb_internal` schema, as well as tables and built-in functions in the `system` database, as *unsafe internals*. Access to these objects is controlled by the [`allow_unsafe_internals` session variable]({% link {{ page.version.version }}/session-variables.md %}#allow-unsafe-internals). This variable defaults to `on`. Set it to `off` to prevent unintentional access unless explicitly advised by Cockroach Labs.
 
 {% include_cached copy-clipboard.html %}
 ~~~ sql
 SET allow_unsafe_internals = off;
 ~~~
 
-When `allow_unsafe_internals` is set to `off`, you should access only [`information_schema` tables]({% link {{ page.version.version }}/information-schema.md %}). Additionally, external sessions can read the allowlisted `crdb_internal` objects that are supported for production use (those marked ✓ in the table below). To access all other tables and built-in functions in `crdb_internal` and `system`, you must explicitly enable `allow_unsafe_internals` for the session.
+With `allow_unsafe_internals` set to `off`, access only [`information_schema` tables]({% link {{ page.version.version }}/information-schema.md %}).
+
+{{site.data.alerts.callout_info}}
+If you need information that is not available through production-supported [`information_schema` tables]({% link {{ page.version.version }}/information-schema.md %}), work with your account team or contact [Cockroach Labs support](https://support.cockroachlabs.com).
+{{site.data.alerts.end}}
+
+When `allow_unsafe_internals` is set to `off`, external sessions can still read allowlisted `crdb_internal` objects that are supported for production use (those marked ✓ in the table below). To access all other tables and built-in functions in `crdb_internal` and `system`, you must explicitly enable `allow_unsafe_internals` for the session.
 
 {% include_cached copy-clipboard.html %}
 ~~~ sql
@@ -28,7 +34,7 @@ Some `SHOW commands`, such as [`SHOW DATABASES`]({% link {{ page.version.version
 CockroachDB emits [log events to the `SENSITIVE_ACCESS` channel]({% link {{ page.version.version }}/logging-use-cases.md %}#example-unsafe-internals) when a user overrides or is denied access to unsafe internals, creating a record of emergency access to system internals. Monitor these logs to ensure that neither workloads nor you and your users are unintentionally accessing unsafe internals.
 
 {{site.data.alerts.callout_danger}}
-In a future release, the `allow_unsafe_internals` session variable will default to `off`. To [assess potential downstream impacts]({% link {{ page.version.version }}/logging-use-cases.md %}#unsafe-internals-disabled) on your setup, set `allow_unsafe_internals` to `off` in a non-production environment.
+In a future release, the `allow_unsafe_internals` session variable will default to `off`. To prepare for this change and [assess potential downstream impacts]({% link {{ page.version.version }}/logging-use-cases.md %}#unsafe-internals-disabled) on your setup, set `allow_unsafe_internals` to `off` in a non-production environment.
 {{site.data.alerts.end}}
 
 <a id="data-exposed-by-crdb_internal"></a>

src/current/v25.4/system-catalogs.md

@@ -17,7 +17,7 @@ The following system catalogs are available as schemas preloaded to every databa
 {% include_cached new-in.html version="v25.4" %} Access to the `crdb_internal` schema and to tables and built-in functions in the `system` database is controlled by the [`allow_unsafe_internals` session variable]({% link {{ page.version.version }}/session-variables.md %}#allow-unsafe-internals). For more information, see [`crdb_internal` access control]({% link {{ page.version.version }}/crdb-internal.md %}#access-control). The `system` and `crdb_internal` schemas are intended for advanced support scenarios only, and should be accessed under the guidance of Cockroach Labs.
 
 {{site.data.alerts.callout_danger}}
-In a future release, the `allow_unsafe_internals` session variable will default to `off`. To [assess potential downstream impacts]({% link {{ page.version.version }}/logging-use-cases.md %}#unsafe-internals-disabled) on your setup, set `allow_unsafe_internals` to `off` in a non-production environment.
+In a future release, the `allow_unsafe_internals` session variable will default to `off`. To prepare for this change and [assess potential downstream impacts]({% link {{ page.version.version }}/logging-use-cases.md %}#unsafe-internals-disabled) on your setup, set `allow_unsafe_internals` to `off` in a non-production environment.
 {{site.data.alerts.end}}
 
 {{site.data.alerts.callout_danger}}