No installation metrics for Codepush

[amiinous]

If you are looking for help, please confirm the following...

• I confirm I have searched the Docs, Codemagic Sample Projects, and GitHub Discussions.
• I confirm the software versions on my local computer match the ones in CI environment (e.g. Xcode version, Gradle version). See here
• I confirm I am able to do a fresh clone of the repository and build the project on my local computer.

Which mobile framework are you using?

React Native

Steps to reproduce

1. Deploy a new codepush (Android/iOS)
2. Make sure the new update is installed by clients
3. Ceck the deployments history

Expected results

We expect to see the actual install metrics.

Actual results

We keep seeing No installs recorded on the install metrics column.

Build id (optional)

No response

[icarusdust]

@amiinous I just tested metrics and can retrieve them. If you signed up with Codemagic, please share your team ID by going to the teams page, so I can look into it.

[amiinous]

Actually that's not true. The update is successfully installed on the production version on our own devices. Also, we can see user activities logged with the updated app version.

[amiinous]

Hey @icarusdust, do you have any sort of suggestion on how we can diagnose this issue?

[icarusdust]

while I am looking into it @amiinous , we are sure that it is not startselect-ios but recharge-ios-prod, right ?

[amiinous]

yes, both recharge-ios-prod and recharge-android-prod.

[icarusdust]

@amiinous downloads by the end-users seem to be reported by the app, but when it comes to reporting the metrics, it returns 401. Do you have any custom code in your application about configuring CodePush setup or releasing updates, because your requests somehow send GET instead of POST?

[icarusdust]

closing this thread due to inactivity, but you can still reply to it.