Billing details are gone

[rgkmh]

If you are looking for help, please confirm the following...

• I confirm I have searched the Docs, Codemagic Sample Projects, and GitHub Discussions.
• I confirm the software versions on my local computer match the ones in CI environment (e.g. Xcode version, Gradle version). See here
• I confirm I am able to do a fresh clone of the repository and build the project on my local computer.

Which mobile framework are you using?

Flutter (Dart)

Steps to reproduce

Log in as Admin
Go to Billing details

Expected results

I'd like to see the billing details that were configured a long time ago.

Actual results

Billing details are missing, the last invoice was successfully paid for this month. The billing history shows every invoice since november 2023. When I try to set billing details I get an error, that the stripe customer does not exist. What happened here??

Build id (optional)

No response

[dam-ease]

Hello @rgkmh,
Please can you share your team ID with me here, from Teams > Settings, you can grab the ID from the URL.

[rgkmh]

unfortunately it doesn't work, when I try to enable billing I get the following error message:

Failed to enable billing: No such customer 'cus_L7xxxxxxx' (I left out most of the ID).

[helinanever]

@rgkmh We've made another adjustment, can you please give it another try?

[rgkmh]

it works now, thank you.

[helinanever]

Happy to hear it. Thank you for your patience!

[helinanever]

In the future, you're also welcome to get in touch with us via the in-app chat widget.