Paperless-AI: RAG Chat not working, stuck on "loading data"

[PottiMc]

✅ Have you read and understood the above guidelines?

yes

📜 What is the name of the script you are using?

PaperlessAI

📂 What was the exact command used to execute the script?

bash -c "$(curl -fsSL https://raw.githubusercontent.com/community-scripts/ProxmoxVE/main/ct/paperless-ai.sh)"

⚙️ What settings are you using?

• Default Settings
• Advanced Settings

🖥️ Which Linux distribution are you using?

Debian 12

📝 Provide a clear and concise description of the issue.

I am running PaperlessAI in a freshly created LXC. Document tagging is working fine and as expected. The RAG chat though is not running smoothly. According to the developer I would suggest it is a out-of-the-box feature?
My RAG ist stuck on "Loading Data".

When pressing any of the buttons (Update/Start Indexing), all status info is switching to Offline or Unknown.

🔄 Steps to reproduce the issue.

1. Fresh install of PaperlessAI script
2. Set up the system to connect to Paperless and OpenAI
3. Try RAG chat

❌ Paste the full error output (if available).

No logs at the moment. How do I get them?

🖼️ Additional context (optional).

No response

[MickLesk]

I don't know how The function is supposed to work? What are we supposed to do here? Without any input, nobody can say anything about it

[tremor021]

My keys don't work for some reason. Cant test

[tremor021]

@PottiMc btw, isn't loading data actually downloading a AI model you selected?

How long you waited ?

[PottiMc]

Around 16 hours overnight. Would be awesome if it could download GPT-4o 😅

[ubay86]

I believe I had the same issue. There is nothing wrong with the script. check the logs of rag service. if you have there something with "punkt_tab" add it to the main.py and try again. idk why but in my 3.0.4 it was missing.

[MickLesk]

Around 16 hours overnight. Would be awesome if it could download GPT-4o 😅

Do you have 80 Cores, 512 RAM and 4 5090? 😂

[HerrVonundZu]

My keys don't work for some reason. Cant test

Have the same issue after i updated to 3.0.4
Trying to figure out the RAG Issue with a local ai running on jetson orin nano super now. Where do i find logfiles?

[fsennj]

has anyone found the problem? also using local ollama instance to chat but no documents found. the normal chat just works fine

[MickLesk]

No. Anyone asked in the paperless-ai Repo?

[HerrVonundZu]

My open ai key issue was caused by an used up cradit balance. after recharging oai is working again.

found the following error message:

[2025-06-02T16:30:46.511Z] [ERROR] Error checking RAG service status:
[2025-06-02T16:30:49.218Z] [ERROR] Error in /api/rag/index: AxiosError [AggregateError]
at AxiosError.from (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:857:14)
at RedirectableRequest.handleRequestError (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:3169:25)
at RedirectableRequest.emit (node:events:518:28)
at eventHandlers. (/opt/paperless-ai/node_modules/follow-redirects/index.js:49:24)
at ClientRequest.emit (node:events:518:28)
at emitErrorEvent (node:_http_client:104:11)
at Socket.socketErrorListener (node:_http_client:518:5)
at Socket.emit (node:events:518:28)
at emitErrorNT (node:internal/streams/destroy:170:8)
at emitErrorCloseNT (node:internal/streams/destroy:129:3)
at Axios.request (/opt/paperless-ai/node_modules/axios/dist/node/axios.cjs:4258:41)
at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
at async RagService.checkForUpdates (/opt/paperless-ai/services/ragService.js:154:24)
at async /opt/paperless-ai/routes/rag.js:81:20 {
code: 'ECONNREFUSED',
errors: [
Error: connect ECONNREFUSED ::1:8000
at createConnectionError (node:net:1677:14)
at afterConnectMultiple (node:net:1707:16) {
errno: -111,
code: 'ECONNREFUSED',
syscall: 'connect',
address: '::1',
port: 8000
},
Error: connect ECONNREFUSED 127.0.0.1:8000
at createConnectionError (node:net:1677:14)
at afterConnectMultiple (node:net:1707:16) {
errno: -111,
code: 'ECONNREFUSED',
syscall: 'connect',
address: '127.0.0.1',
port: 8000
}
],
config: {
transitional: {
silentJSONParsing: true,
forcedJSONParsing: true,
clarifyTimeoutError: false
},
adapter: [ 'xhr', 'http', 'fetch' ],
transformRequest: [ [Function: transformRequest] ],
transformResponse: [ [Function: transformResponse] ],
timeout: 0,
xsrfCookieName: 'XSRF-TOKEN',
xsrfHeaderName: 'X-XSRF-TOKEN',
maxContentLength: -1,
maxBodyLength: -1,
env: { FormData: [Function [FormData]], Blob: [class Blob] },
validateStatus: [Function: validateStatus],
headers: Object [AxiosHeaders] {
Accept: 'application/json, text/plain, /',
'Content-Type': 'application/x-www-form-urlencoded',
'User-Agent': 'axios/1.8.2',
'Accept-Encoding': 'gzip, compress, deflate, br'
},
method: 'post',
url: 'http://localhost:8000/indexing/check',
allowAbsoluteUrls: true,
data: undefined
},
request: <ref *1> Writable {
_events: {
close: undefined,
error: [Function: handleRequestError],
prefinish: undefined,
finish: undefined,
drain: undefined,
response: [Function: handleResponse],
socket: [Function: handleRequestSocket]
},
_writableState: WritableState {
highWaterMark: 65536,
length: 0,
corked: 0,
onwrite: [Function: bound onwrite],
writelen: 0,
bufferedIndex: 0,
pendingcb: 0,
[Symbol(kState)]: 17580812,
[Symbol(kBufferedValue)]: null
},
_maxListeners: undefined,
_options: {
maxRedirects: 21,
maxBodyLength: Infinity,
protocol: 'http:',
path: '/indexing/check',
method: 'POST',
headers: [Object: null prototype],
agents: [Object],
auth: undefined,
family: undefined,
beforeRedirect: [Function: dispatchBeforeRedirect],
beforeRedirects: [Object],
hostname: 'localhost',
port: '8000',
agent: undefined,
nativeProtocols: [Object],
pathname: '/indexing/check'
},
_ended: true,
_ending: true,
_redirectCount: 0,
_redirects: [],
_requestBodyLength: 0,
_requestBodyBuffers: [],
_eventsCount: 3,
_onNativeResponse: [Function (anonymous)],
_currentRequest: ClientRequest {
_events: [Object: null prototype],
_eventsCount: 7,
_maxListeners: undefined,
outputData: [],
outputSize: 0,
writable: true,
destroyed: false,
_last: false,
chunkedEncoding: false,
shouldKeepAlive: true,
maxRequestsOnConnectionReached: false,
_defaultKeepAlive: true,
useChunkedEncodingByDefault: true,
sendDate: false,
_removedConnection: false,
_removedContLen: false,
_removedTE: false,
strictContentLength: false,
_contentLength: 0,
_hasBody: true,
_trailer: '',
finished: true,
_headerSent: true,
_closed: false,
_header: 'POST /indexing/check HTTP/1.1\r\n' +
'Accept: application/json, text/plain, /\r\n' +
'Content-Type: application/x-www-form-urlencoded\r\n' +
'User-Agent: axios/1.8.2\r\n' +
'Accept-Encoding: gzip, compress, deflate, br\r\n' +
'Host: localhost:8000\r\n' +
'Connection: keep-alive\r\n' +
'Content-Length: 0\r\n' +
'\r\n',
_keepAliveTimeout: 0,
_onPendingData: [Function: nop],
agent: [Agent],
socketPath: undefined,
method: 'POST',
maxHeaderSize: undefined,
insecureHTTPParser: undefined,
joinDuplicateHeaders: undefined,
path: '/indexing/check',
_ended: false,
res: null,
aborted: false,
timeoutCb: [Function: emitRequestTimeout],
upgradeOrConnect: false,
parser: null,
maxHeadersCount: null,
reusedSocket: false,
host: 'localhost',
protocol: 'http:',
_redirectable: [Circular *1],
[Symbol(shapeMode)]: false,
[Symbol(kCapture)]: false,
[Symbol(kBytesWritten)]: 0,
[Symbol(kNeedDrain)]: false,
[Symbol(corked)]: 0,
[Symbol(kChunkedBuffer)]: [],
[Symbol(kChunkedLength)]: 0,
[Symbol(kSocket)]: [Socket],
[Symbol(kOutHeaders)]: [Object: null prototype],
[Symbol(errored)]: null,
[Symbol(kHighWaterMark)]: 65536,
[Symbol(kRejectNonStandardBodyWrites)]: false,
[Symbol(kUniqueHeaders)]: null
},
_currentUrl: 'http://localhost:8000/indexing/check',
[Symbol(shapeMode)]: true,
[Symbol(kCapture)]: false
},
cause: AggregateError [ECONNREFUSED]:
at internalConnectMultiple (node:net:1139:18)
at afterConnectMultiple (node:net:1714:7) {
code: 'ECONNREFUSED',
[errors]: [ [Error], [Error] ]
}
}